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“Great Customer Service!” 5 of 5 stars
Review of Fairfield Inn & Suites Minneapolis Bloomington/Mall of America

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Fairfield Inn & Suites Minneapolis Bloomington/Mall of America
2.5 of 5 Hotel   |   2401 American Boulevard East, Bloomington, MN 55420   |  
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Ranked #12 of 38 Hotels in Bloomington
Midwest
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
153 helpful votes 153 helpful votes
“Great Customer Service!”
5 of 5 stars Reviewed January 30, 2014 via mobile

We were to stay at the Radisson Blu, however I will review that later. Needing a place to stay after a long flight, midnight, and -22 degrees, this Fairfield Inn was close and it was just fine.

The rooms are not elaborate, but the bed was comfortable, and it was clean. We had a flight the next day and the shuttle driver was most helpful.

Breakfast was better than the normal motel breakfast, and the coffee was great. I was very impressed with the lady that was taking care of the breakfast and her attentiveness .

Considering the circumstances of our late arrival , they were most helpful, and customer services goes along way.

Thank you!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    88
    74
    19
    14
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • German first
  • Russian first
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English first
St. Johns, Michigan
Top Contributor
77 reviews 77 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 25, 2014

We were extremely happy with our stay at the Fairfield Inn. The staff was wonderful! They were able to get us into our room early, which was great! The shuffle to the mall and airport was wonderful! Right on time and the drivers were very nice. The breakfast in the morning was huge! Lots of selection of things to eat, plus they had coffee, water, and fruit out all day. The pool was nice and a good temperature. It was nice to have a frig in the room and free wifi. I would definitely recommend this hotel to any family going to the Mall of America. Perfect location and great accomadations.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westerville, OH
Top Contributor
80 reviews 80 reviews
44 hotel reviews
Reviews in 48 cities Reviews in 48 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed January 10, 2014

First let's talk location. This property is on the east side of the Mall of America. They offer shuttle service, but to be honest with you, if it were not for the traffic that you would have to dodge, the mall is within walking distance in nice weather;our room overlooked the mall and IKEA! (This shopper was happy.) Second, it's by the airport.. and again, they offer shuttle service.

The breakfast was nicer than expected. Eggs, waffles, bagels, bacon, oatmeal, yogurt, fresh fruit, the whole 9 yards. Yes, it's what you expect, plus. They leave fruit, coffee and iced water out 24 hours.

The staff, particularly Carl and Mike, and then Colin were extremely accomodating. Without going into details, they (on two separate occasions) went above and beyond what anyone would expect for customer service. They are definitely customer oriented. The shuttle driver, whose name I don't know, was great. (He has a signature moustache.) Although I didn't use the shuttle, I talked with him in the lobby. Whoever does the hiring/ training for this location knows what they are doing.

Although our trip to Minnesota was not perfect (thank you Delta Airlines for beng HORRIBLE,) our experience with this Fairfield Inn helped make the trip, as a whole, terrific.

Ok.. you want some negatives (of course things aren't always perfect.) This Fairfield Inn doesn't supply lotion in the rooms. There-- you have it. No lotion.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rice Lake, Wisconsin
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 7, 2014

My daughter and I stayed here during our annual Mall of America venture. It's an ok hotel, rooms are small, we had a standard double queen. Room could have used a fridge and microwave. If you like to be close to the airport than this is your motel. Planes flying overhead all hours of the day and night, a little noisy but we didn't mind because we weren't in the room much. Hardy breakfast for those who like to het up and have a good hot breakfast. Would I stay here again? Probably not, the Best Western across the road was much nicer for almost the same price.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Minneapolis Bloomington/Mall of America, responded to this review, January 9, 2014
Dear Lori S,
Thank you for taking the time to let us know how we are doing. I'm glad to hear that you enjoyed our complimentary breakfast. I would like to apologize that the rest of your stay did not meet your expectations. We strive to impress all of our guests, and I'm sorry that we fell short of that goal. Please allow us another opportunity to exceed your expectations on your next visit to the area.

Sincerely,
Marjorie S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 28, 2013

Good place to stay right next to Mall of America. Shuttle available but not necessarily needed with free parking at MOA. Room was good, a little snug, with plain decorating. Breakfast was very good with a large variety. However felt it was a little pricey - over $100 after taxes for 2 queen bed room.

Stayed December 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed December 26, 2013

Three women, two children and a day's worth of shopping bags and we didn't feel too cramped. A crib was delivered within five minutes of requesting it. Late night staff was very friendly and accommodating. Breakfast was good but chaotic, we did notice a bus parked outside the night before which I think overwhelmed the breakfast staff. Rooms could use a little updating but were reasonably clean and comfortable - room price was fair for room quality. You can see the hotel from the Mall of America, we drove past it on our way to the mall and it was nice to know after a long day of shopping we'd have no problem finding it since we had already found it without even really looking!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2013

The staff here is awesome! Excellent service and welcome friendliness! This is my 2nd trip here and I'm planning to make it an annual visit at Christmas time. Rooms, breakfast, shuttle, staff - the best! And I remember many of them from last year. We WILL be back!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Minneapolis Bloomington/Mall of America

Address: 2401 American Boulevard East, Bloomington, MN 55420
Location: United States > Minnesota > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Bloomington
#11 Family Hotel in Bloomington
#15 Business Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Minneapolis Bloomington/Mall of America 2.5*
Official Description (provided by the hotel):
Renovations Completed August 2009. We now offer an Exercise Room, Market, and Guest Laundry. Located just across the street from the Mall of America, this hotel is the closest Marriott hotel to this world-famous entertainment and shopping venue. A complimentary shuttle ride gets you to the Mpls/St. Paul International Airport or Mall of America. For kids, we offer the Nickelodeon Your Stay Program - a great way to help your little traveler enjoy their stay. ... more   less 
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Also Known As:
Fairfield Inn & Suites Minneapolis Bloomington/Mall Of America Hotel Bloomington
Fairfield Inn And Suites Minneapolis Bloomington/Mall Of America
Fairfield Inn Minneapolis
Fairfield Inn Bloomington
Fairfield Bloomington
Bloomington Fairfield Inn
Fairfield Inn & Suites Minneapolis Bloomington/Mall Of America MN, North America

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