After weather caused a 6 hour delay, we arrived at Minneapolis around midnight. I called the hotel after our flight was delayed and we were assured that the shuttle would pick us up. The front desk was very helpful in explaining the airport walkways and how to get to our luggage and where to wait for the shuttle. We got our luggage and the arrived in a timely manner soon after I called the desk for pick-up.
This hotel always had hot coffee available in the lobby area and a fresh water dispenser. In the afternoon they placed flavored water for guest which was delicious. We always refilled out empty water bottles with the strawberry/lemon flavored water when we got back from our shopping.
The breakfast in the morning was great with hot/cold cereal, eggs / meat, make your own waffles, assorted breads / toast, hard-boiled eggs, juice/milk, fruits, yogurt. Since I travel with seniors, we get up early anyway and beat the family guests.
The shuttle drivers were friendly and knows the store locations so just ask. it saves you looking at the mall's map. And we got dropped off at the mall to ride the rail for the experience.
Once the utility guy saw me refilling my water bottle at night and he said he'd bring out fresh water for me. There still was about a fourth left in the dispenser but like I said the service was great.
Also the pool is on the ground floor and the staff does a good job mopping up the wet floors with all the kids going in and out of the pool area.
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