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“Love the Women's only floor” 5 of 5 stars
Review of Crowne Plaza Hotel Minneapolis - Airport West Bloomington

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Crowne Plaza Hotel Minneapolis - Airport West Bloomington
3.5 of 5 Hotel   |   5401 Green Valley Drive, Bloomington, MN 55427   |  
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Ranked #9 of 38 Hotels in Bloomington
Grand Rapids, Minnesota
1 review
“Love the Women's only floor”
5 of 5 stars Reviewed June 16, 2014

I stay here a lot ...I am lucky enough to always be on the Women's only floor .....the fridge with snacks, water, sodas....lovely..the front desk staff...(Ashley & George) and everyone are so friendly and do everything they can to make sure your stay is great....

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBlackwell, Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review, June 17, 2014
thank you very much for writing this great review and thank you for choosing our hotel time and time again. we really do appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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526 reviews from our community

Traveler rating
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    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 13, 2014

The hotel is a little dated but very convenient to airport and Mall of America. Front desk staff is extremely friendly. Service in the bar and restaurant is a little slow. Rooms are very clean and well maintained. Pool is very nice but a bit noisy and difficult to get to. We will definitely stay here again when we are in the area

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBlackwell, Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review, June 17, 2014
Thank you for taking the time to share your experiences at our hotel. It is nice to know that it was a pleasant and nice stay for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, MB
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 12, 2014 via mobile

My husband and I stayed here for three nights. Booked on hotwire and got a good deal on our stay. The hotel has been updated; the lobby, pool and front desk area are modern and clean. The rooms are updated as well; the doors in the room show their age, maybe this something that should have been updated as well. We had a room in the west tower on the fourth floor. For some reason we had an adjoining room and the people next to us were very loud. It almost felt as they were in the same room as us. We asked the front desk to move us and they were very accommodating with the request. Excellent stay after the move; modern, clean rooms with very comfortable beds. Can't go wrong staying here!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBlackwell, Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review, June 13, 2014
Thank you for the review! It is great to read a nice review like this one and even better to know that you enjoyed your stay with us. Thank you for giving us a try and I hope you come back again. Thank you.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 12, 2014

I left a carryon suitcase in my hotel room at the Crowne Plaza Bloomington, after an overnight flight from Europe, where I had bought footwear and other fashion items in Paris. When I called this Hotel the next day to report the loss, Kaitlyn S., an employee there, worked promptly and courteously. She found the suitcase, and followed my instructions to ship it to my home address. The bag was returned in perfect condition, with all its contents intact. I commend this employee, and the Crowne Plaza Bloomington, for their overall professionalism and excellence in customer service.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBlackwell, Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review, June 13, 2014
And.... Thank you! I am glad that we were able to help. Kaitlyn has a heart of gold and is always wanting to help. Thank you for taking the time to write this great review.
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Crosby, Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

I had made reservations through Hotels.com for an important trip I made at the last minute. In my haste, I had booked the wrong date. When I got to the hotel, the front desk manager, Travis, was looking up my reservation and when it was taking longer than usual, he looked up and said, "You actually booked this for yesterday." I froze. He said, "Don't worry. I can take care of this." He proceeded to work with Hotels.com, and he did, indeed, work it out on my behalf. But he did it with such kindness and professionalism, and courtesy. It wasn't even their reservation. It could have been so stressful, and he just handled it with such aplomb. He gave me a room, and when I came down to the restaurant for supper, he asked me if my room was satisfactory and everything all right. Just amazing courtesy and concern. The restaurant meal was excellent. The room beautiful. And I was able to leave my car at their airport parking lot. The shuttle was there on time, the driver very helpful. When I returned from my trip, I called for the shuttle, per Travis' instructions before I left, and it was at the airport shortly. It was raining very hard when I came in, and the shuttle driver took me to the hotel first so he could get an umbrella for me, and we went to the lot and he held the umbrella so I could get into my car without getting wet. The entire experience was really off the charts. I would highly recommend this hotel. Centrally located, beautifully appointed, good food, knowledgeable staff, and customer-focus. Excellent on all accounts.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBlackwell, Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review, June 13, 2014
Thank you. I am just happy that we were able to fix it and that everything worked out for your trip. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Crosse, Wisconsin
1 review
5 of 5 stars Reviewed June 6, 2014

The entire staff from the front desk crew to housekeeping and food and beverage services are top notch, and make you feel at home and that they genuinely care. Special kudos to Assistant Front Office Manager Ashley and her staff for excellent customer service. The motel is located with easy access to I494, and is only a very few minutes from the Airport, Mall Of America, and all that the Twin Cities has to offer. Dave W.

Room Tip: " The rooms are much quieter that the motels adjacent to the airport."
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBlackwell, Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review, June 13, 2014
Thank you! It's nice to read such positive experiences in our guest's reviews. Thank you for taking the time to write a great review for us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 4, 2014

I checked into the Crown Plaza after a very bad experience at the Hilton here in Minneapolis and was delighted with the experience from the minute I was greeted at the front door.
From the front desk to the quality presentation of the well appointed rooms and then later to the friendly staff at the bar and dinning room everything has been great.
The prices of drinks and food are extremely affordable and the food is up there with some of the best.
It has reinforced my confidence in the IHG brand and its partners.
I would highly recommend this hotel and I know you will enjoy the refreshing experience.
I do travel extensively and this is a very comfortable and great value hotel.

Room Tip: I only had one room and it was great it was on the 6th floor and you cant hear the highway from the...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBlackwell, Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review, June 4, 2014
WOW! I cant say enough to thank you for posting such an amazing review, but I will try. THANK YOU!!! We try hard to help guests feel the same sentiments that you expressed. It's nice to read a review like this and to feel that we are on the right path. Thank you for enjoying our hotel and for giving us a try. Thank you for this review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Minneapolis - Airport West Bloomington

Address: 5401 Green Valley Drive, Bloomington, MN 55427
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Bloomington
#10 Romantic Hotel in Bloomington
#12 Family Hotel in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Minneapolis - Airport West Bloomington 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
The award winning Crowne Plaza Bloomington is The Place to Meet. Whether you re here on a business trip, attending a meeting, on vacation or shopping at the Mall of America , your comfort and success are paramount. Located in the heart of the Bloomington, MN business district and just minutes from the Minneapolis/St. Paul International Airport (MSP) and the Mall of America (MOA) with easy access to both downtown Minneapolis and St. Paul. Complimentary transportation is available to MSP Airport as well as Mall of America. The Crowne Plaza Bloomington hotel near Mall of America features a contemporary hotel design and leading edge technology that includes complimentary high-speed Internet access throughout, 42 high definition televisions in every room, a state-of- the-art fitness center with Precor equipment, core and balance accessories, and a Jr. Olympic sized indoor pool. Comfortably appointed hotel rooms, a full service restaurant and lounge, and the Priority Club Rewards hotel loyalty program makes this hotel The Place to Meet. The hotel was featured on NBC s Today Show for its unique women s floor, featured as one of the Best Airport Hotels by Business Week Online, rated one of the Top Hotels by the MSP/St Paul Business Journal, and the recipient of the Meeting Service Excellence Award from Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Bloomington
Crowne Plaza Hotel Minneapolis - Airport West Bloomington MN, North America

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