This is a very nice CP property and in good location also. Just a few minutes from Mall of America and at is right off the 494 loop.
I would have given the hotel 5 stars but there was a little confusion in the reservation process and final bill.
I called in advance to find out what perks Platinum members receive. I specifically asked about breakfast vouchers and was told that they would be given out. Upon check-in that was not the case. Not a big deal, as an extra $10 really isn't the end of the world.
The other issue I encountered was the final bill. It was inaccurate and I was charged an extra night.. I also received a mini receipt/bill from dining charges (it was slid under my door) after my first night even though I stayed 3 nights. So back to the extra night I was charged, Courtney assisted in fixing that after I returned home from my trip. She was quite friendly and got everything straightened out almost immediately (and in just 1 phone call, in which I was very thankful for).
Upon check-in I was greeted as a Platinum member upgraded to a junior suite (room 267). I was also given the opportunity to choose between I think 500 bonus points, a free drink at the bar, or snack. I choose the points but I have not received them to date.
So, it seems like I'm beating up the hotel, but actually it was a really good stay for the following reasons:
- quality internet speed
- quality water pressure
- quiet rooms
- very clean and relaxing
- soft bed
- upgraded toiletry amenities beyond the normal CP offering
And the best thing about the hotel. They actually have GPS systems to loan (also ipods, but didn't use that). This was critical for me because the GPS on my phone would not work for some reason. This was the only hotel that I have ever stayed at that offered that, which for me was a big plus because I didn't have to go back to the airport to rent one.
In summary, I would stay here again. It is a clean, modern, and relaxing property.