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Homewood Suites by Hilton Minneapolis - Mall of America: Traveler Reviews

3.0 of 5
2261 Killebrew Dr, Bloomington, MN 55425
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Homewood Suites by Hilton Minneapolis - Mall of America
Ranked #6 of 38 hotels in Bloomington
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253 reviews from our community

Traveler rating
    135
    83
    24
    7
    4
See reviews for
Families
102
 
Couples
37
 
Solo
19
 
Business
59
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Jackson, Minnesota, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Perfect place to stay when flying out of Minneapolis”
5 of 5 stars Reviewed February 8, 2013

We love to stay at this hotel whenever we fly out of Minneapolis. The staff at this hotel are amazing, we have stayed many times and it is always a great experience. Within walking distance to the Mall of America, we enjoy walking over for some pre-trip shopping and of course the great restaurant selection. The best part is that we arrange to leave our car at the hotel while we are out of town and they take us to the airport and pick us up. They even provide a complimentary “breakfast bag” for the early morning flights. I highly recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review
February 9, 2013
We are thrilled and appreciative that you took time to write this review! It’s nice to hear you and your family enjoyed your visit with us and that we were able to meet your travel needs. Our park and fly package is a convenient alternative to the airport parking ramp. Less expensive too:) We hope you have a wonderful vacation and hope to see you again soon!

Robyn Goolsbey
General Manager
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Stevens Point, Wisconsin
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Great Value for Family Stay w/ Super-Friendly Staff”
5 of 5 stars Reviewed February 4, 2013

This was a great value for our family weekend getaway! By pre-paying with a credit card online, we were able to safe $! Super friendly staff on every shift! Clean, two room suite is nice for parents with young kids who don't wish to go to sleep as early as the little ones. Comical shuttle driver (Billy) made us want to ride the Mall shuttle a few times just to listen to him. Good breakfast with large variety to start the day before you head to the mall. One morning when there weren't cookies made yet in the lobby, one of their friendly staff offered our disappointed daughter a bag of gummy bears, which made her happy and forget about the promised cookies! If I had to say a negative, it would be the beds....not too comfortable. We would definitely stay here again!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MNPMommy about Homewood Suites by Hilton Minneapolis - Mall of America
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review
February 8, 2013
Thank you for your recommendation, we appreciate the time you took to leave feedback for other TripAdvisor travelers. Billy is true asset to our company and this is why he has wont he Diamond Service Award! Gummie bears to the rescue! Not quite the same as our fresh cookies but a close second. We want to exceed expectations for all our guests, young, old and everyone in between. Very glad they made you daughter happy. We hope to see you again soon.

Robyn Goolsbey
General Manager
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St. Louisis, Missouri, USA
1 review
“Business Trip - Great experience”
5 of 5 stars Reviewed February 4, 2013

Excellent experienec all around. Stayed here for a business trip in Feb 2013. The hotel staff was friendly and helpful. The rooms were clean, large, up-to-date, and the food was fantastic. The front desk employees went out of their way to make sure we were taken care of and went beyond standard service. I highly recommend this hotel.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Scott K about Homewood Suites by Hilton Minneapolis - Mall of America
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Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review
February 8, 2013
Thanks for sharing a review of your experience with us with other TripAdvisor guests. It's a delight for our team to know that we have met and exceeded your expectations! We're known for our service to those visiting Bloomington, and we're so glad that you're impressed!

Robyn Goolsbey
General Manager
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Chicago
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Old”
3 of 5 stars Reviewed January 28, 2013 via mobile

The hotel has a "please remodel me" feel to it. Just feels worn down and did not meet my expectations of a Homewood Suites hotel. I will avoid it if possible. I stay at hotels at least 100 days a year.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review
January 30, 2013
Thank you for taking the time to write a review about your recent stay with us. We sincerely appreciate your feedback and we apologize for the condition of your guest suite. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

Robyn Goolsbey
General Manager
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Beaver Island, Michigan
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Excellent value for Mall of America proximity”
4 of 5 stars Reviewed January 23, 2013

Very professional and pleasant staff makes arrival a breeze, and it got better from there. The room greeted us with a sense of "near new" aroma and seemed very clean, especially the bedding. I hate lodging that fails to take care of the heating and cooling filter, and here, it seemed to be perfectly clean or just replaced. It's week night dinner offer is what can differentiate this site from others in the Mall vicinity if you are not looking to eat at a specific local restaurant - and the food was good for buffet style food. Again the staff supporting the breakfast and dinner were excellent! Thank you.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Ask Da_YguY about Homewood Suites by Hilton Minneapolis - Mall of America
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review
January 24, 2013
I thank you for your review! We share all comments with the entire hotel and I can't tell you how thrilled they were to read your comments this morning! We look forward to servicing you again in the future.

Robyn Goolsbey
General Manager
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Additional Information about Homewood Suites by Hilton Minneapolis - Mall of America

Also Known As:
Homewood Suites By Hilton Minneapolis - Mall Of America Hotel
Homewood Suites By Hilton Minneapolis - Mall Of America Hotel Bloomington
Homewood Suites Minneapolis
Homewood Suites Bloomington
Hilton Bloomington
Homewood Bloomington
Bloomington Homewood Suites
Bloomington Hilton
Bloomington Homewood
Homewood Suites By Hilton Minneapolis - Mall Of America Bloomington, MN, North America
Address: 2261 Killebrew Dr, Bloomington, MN 55425
Phone Number:
Region: United States > Minnesota > Bloomington
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Bloomington
#6 Business Hotels in Bloomington
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Homewood Suites Minneapolis-Mall of America hotel in Bloomington, Minnesota is located directly across the street from America's largest indoor shopping complex, The Mall of America. We are centrally located in the southern suburb of Bloomington, only a few miles from the Minneapolis-St Paul and minutes from the airport. ... more   less 
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