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“Perfect place to stay when flying out of Minneapolis” 5 of 5 stars
Review of Homewood Suites by Hilton Minneapolis - Mall of America

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Homewood Suites by Hilton Minneapolis - Mall of America
3.0 of 5 Hotel   |   2261 Killebrew Dr, Bloomington, MN 55425   |  
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Ranked #10 of 38 Hotels in Bloomington
Jackson, Minnesota, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Perfect place to stay when flying out of Minneapolis”
5 of 5 stars Reviewed February 8, 2013

We love to stay at this hotel whenever we fly out of Minneapolis. The staff at this hotel are amazing, we have stayed many times and it is always a great experience. Within walking distance to the Mall of America, we enjoy walking over for some pre-trip shopping and of course the great restaurant selection. The best part is that we arrange to leave our car at the hotel while we are out of town and they take us to the airport and pick us up. They even provide a complimentary “breakfast bag” for the early morning flights. I highly recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, February 9, 2013
We are thrilled and appreciative that you took time to write this review! It’s nice to hear you and your family enjoyed your visit with us and that we were able to meet your travel needs. Our park and fly package is a convenient alternative to the airport parking ramp. Less expensive too:) We hope you have a wonderful vacation and hope to see you again soon!

Robyn Goolsbey
General Manager
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522 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Stevens Point, Wisconsin
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2013

This was a great value for our family weekend getaway! By pre-paying with a credit card online, we were able to safe $! Super friendly staff on every shift! Clean, two room suite is nice for parents with young kids who don't wish to go to sleep as early as the little ones. Comical shuttle driver (Billy) made us want to ride the Mall shuttle a few times just to listen to him. Good breakfast with large variety to start the day before you head to the mall. One morning when there weren't cookies made yet in the lobby, one of their friendly staff offered our disappointed daughter a bag of gummy bears, which made her happy and forget about the promised cookies! If I had to say a negative, it would be the beds....not too comfortable. We would definitely stay here again!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, February 8, 2013
Thank you for your recommendation, we appreciate the time you took to leave feedback for other TripAdvisor travelers. Billy is true asset to our company and this is why he has wont he Diamond Service Award! Gummie bears to the rescue! Not quite the same as our fresh cookies but a close second. We want to exceed expectations for all our guests, young, old and everyone in between. Very glad they made you daughter happy. We hope to see you again soon.

Robyn Goolsbey
General Manager
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St. Louisis, Missouri, USA
1 review
5 of 5 stars Reviewed February 4, 2013

Excellent experienec all around. Stayed here for a business trip in Feb 2013. The hotel staff was friendly and helpful. The rooms were clean, large, up-to-date, and the food was fantastic. The front desk employees went out of their way to make sure we were taken care of and went beyond standard service. I highly recommend this hotel.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, February 8, 2013
Thanks for sharing a review of your experience with us with other TripAdvisor guests. It's a delight for our team to know that we have met and exceeded your expectations! We're known for our service to those visiting Bloomington, and we're so glad that you're impressed!

Robyn Goolsbey
General Manager
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Chicago
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 28, 2013 via mobile

The hotel has a "please remodel me" feel to it. Just feels worn down and did not meet my expectations of a Homewood Suites hotel. I will avoid it if possible. I stay at hotels at least 100 days a year.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 30, 2013
Thank you for taking the time to write a review about your recent stay with us. We sincerely appreciate your feedback and we apologize for the condition of your guest suite. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

Robyn Goolsbey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaver Island, Michigan
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 23, 2013

Very professional and pleasant staff makes arrival a breeze, and it got better from there. The room greeted us with a sense of "near new" aroma and seemed very clean, especially the bedding. I hate lodging that fails to take care of the heating and cooling filter, and here, it seemed to be perfectly clean or just replaced. It's week night dinner offer is what can differentiate this site from others in the Mall vicinity if you are not looking to eat at a specific local restaurant - and the food was good for buffet style food. Again the staff supporting the breakfast and dinner were excellent! Thank you.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 24, 2013
I thank you for your review! We share all comments with the entire hotel and I can't tell you how thrilled they were to read your comments this morning! We look forward to servicing you again in the future.

Robyn Goolsbey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Cloud, Minnesota
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 23, 2013

Overall, a nice stay... not as nice as other Homewood Suites where we have stayed. They need to "open up" the entry/lobby and get automatic doors for lobby. People should not have to push a handicapped button to open doors.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 24, 2013
I'm sorry that your experience was less than perfect! We strive to accommodate each and every guest and I'm sorry that we fell short. We are working on the entrance doors and they are scheduled to be replacing the door locking mechanisms on April 21, 2013. This will make entering our building much easier. I appreciate your comments!
Robyn Goolsbey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2013

We stayed here for two weeks from Dec 20, 2012 until Jane 4, 2013. For the first week we had a two bedroom suite for a family of six and for the second week we had two one bedroom units since we decided to stay longer and the two bedrooms were all booked.

This hotel is super convenient to the airport and across the street from Mall of America. It shares a parking lot with Chevys, THI Fridays and IHOP which is convenient for families.

For not much more than 100 dollars per night, we got a great room with a kitchen, free breakfast, and a dinner from Mon to Thurs, the food was just OK but fine for the kids.

Reception was friendly and efficient with free newspapers, cookies in the evening, and hot tea and coffee always on tap.

The place was super busy between Christmas and New Year's Day but the hotel staff worked hard to keep breakfast stocked and so on.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 24, 2013
Thank you so much for taking time to share your kind comments. As you mentioned, we are in close proximity to many things and we pride ourselves in making sure guests can get around easily. We strive to exceed expectations daily.

Robyn Goolsbey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Minneapolis - Mall of America

Address: 2261 Killebrew Dr, Bloomington, MN 55425
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Bloomington
#8 Business Hotel in Bloomington
#9 Romantic Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Minneapolis - Mall of America 3*
Number of rooms: 144
Official Description (provided by the hotel):
The Homewood Suites Minneapolis-Mall of America hotel in Bloomington, Minnesota is located directly across the street from America's largest indoor shopping complex, The Mall of America. We are centrally located in the southern suburb of Bloomington, only a few miles from the Minneapolis-St Paul and minutes from the airport. Guest enjoy the comforts of home with our one- or two-bedroom suites that include a stove, refrigerator and dishwasher as well as complimentary wireless internet. Complimentary full hot breakfast is served daily with free evening dinner and drinks available Monday-Thursday. This is a great choice among Bloomington hotels with indoor pool and free parking too. ... more   less 
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Also Known As:
Homewood Suites By Hilton Minneapolis - Mall Of America Hotel Bloomington
Homewood Suites Minneapolis
Homewood Suites Bloomington
Hilton Bloomington
Homewood Bloomington
Bloomington Homewood Suites
Bloomington Hilton
Homewood Suites By Hilton Minneapolis - Mall Of America Bloomington, MN, North America

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