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“Perfect if you want a mall trip!” 5 of 5 stars
Review of Homewood Suites by Hilton Minneapolis - Mall of America

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Homewood Suites by Hilton Minneapolis - Mall of America
3.0 of 5 Hotel   |   2261 Killebrew Dr, Bloomington, MN 55425   |  
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Ranked #4 of 38 hotels in Bloomington
chicago
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Perfect if you want a mall trip!”
5 of 5 stars Reviewed January 18, 2013

Before we made reservations we called to see how far they are from the Mall of America. We were told right across the street. They weren't kidding! We literally could have thrown a rock to it. The rooms were extremely clean, smelled fresh and housekeeping made some sort of animal with stars for eyes. We couldn't quite pick out what kind of animal but it was cute just the same. The staff was friendlier than 95% of the hotels I've stayed in and seemed to all be very knowledgeable. The only negative is the hallways. A coat of paint and a carpet cleaning should do the trick. Excellent pool area. We were a bit confused as to how to get to the pool though. Thankfully someone stopped us in the breakfast area, realized we were lost (wearing swim suits/shorts might have been their first clue) and gave us directions so we didn't have to go outside.

Room Tip: You do not have to go outside to get to the pool. Ask for directions, it's easy to get turned a...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 24, 2013
Thank you so much for taking your time to write your wonderful comments. We very much appreciate you choosing our Homewood Suites while you were in our area.
We are working on our corridors! We look very forward to having you as our guest again in the future.

Robyn Goolsbey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Bagley, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2013

Very nice hotel! Right next to the Mall Of America! Service, Rooms, & Price were outstanding! Rooms have small kitchen area's which made it very nice for cooking up some food!

If your looking for a nice pool area it falls a little under expectations, otherwise everything else it Great!!!!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 24, 2013
Thank you so much for taking time to share your great review. We strive daily to exceed expectations of our guests. We hope to have you back as our guest.
Robyn Goolsbey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 13, 2013

In town for business? Good location. The Mall of America is right across the street and the airport is around the corner. Homewood Suites are reasonably priced with plenty of room. Full kitchenette, separate living area and comfortable beds. This location is well kept and convenient to food and shopping. The rooms are clean and they have a small store for all of your needs. Breakfast and dinner were both good. The staff was friendly and helpfull.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 25, 2013
We're glad you found convenience in our location. We love that you value our location as much as we do, please come see us anytime for any occasion!

Robyn Goolsbey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bound Brook, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2013

This is the first time I've stayed at a Homewood Suites and it was wonderful! I just spent the night before in the abolute worst hotel so HS was luxury! Very comfortable and makes you feel at home with a kitchen, living room and bedroom atmosphere. Lots of amenities! Friendly staff.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 25, 2013
Thanks for sharing a review of your experience with us with other TripAdvisor guests. It's a delight for our team to know that we have met and exceeded your expectations! We’d love to see you again the next time you’re in town!
Robyn Goolsbey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arden, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2013

I chose Homewood Suites simply because it has smoking rooms and was across the street from Mall of America. I was astounded by the excellent service, the wonderful staff, the spacious suite that was well-worth the price, and the wonderful amenities. Even the WiFi was smoother than any hotel I've yet stayed in. Besides that, it's just across the street from Mall of America so the location can't be beat. You could easily walk in summer, and the regular shuttle service was perfect for my January stay. I now have every intention of booking at Homewood Suites whenever I have the opportunity. I could not have been more pleased with my stay. Oh, and the complimentary breakfast was also great. It got me to skip the IHOP right across the parking lot, and I was really set on IHOP until I saw how good the breakfast looked.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 25, 2013
To know that you found our service to meet and exceed your expectations, and to know that you enjoyed the breakfast experience you had with is just wonderful. Thank you for your recommendation, we appreciate the time you took to leave feedback for other TripAdvisor travelers.

Robyn Goolsbey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 9, 2013

We used the 'Stay and Fly' option here during a trip over Christmas in Dec 2012. We couldn't be happier with our choice!

The hotel is comfortable and inviting, the rooms are large (suites), nice breakfast in the morning, comfortable sitting area in the lobby in front of the fireplace and warm, fresh cookies upon arrival at the front desk. Honestly, you settle in and it does feel like home.

The 'Stay and Fly' option allowed us to leave our vehicle for 10 days during our trip. Departure morning the shuttle driver made a special trip (off normal hourly schedule) and took us to the airport. He was wonderful, friendly and helpful. Upon return the Homewood sent a shuttle to the airport to pick us up. Again a wonderful, friendly and helpful driver (different person). When we got back to the hotel we sat in front of the fireplace and had a cookie as our vehicle warmed up outside.

From a value standpoint you can't beat this place, especially as a 'Stay and Fly.' We've stayed here one other time in the past and enjoyed it. We will definitely stay here again in the future.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 25, 2013
From our Housekeeping department to our Guest Services team, we sincerely appreciate the time you took to share your experience on TripAdvisor. Thank you for being our guest, we'd love to see you on your next visit to town.

Robyn Goolsbey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Michigan
1 review
5 of 5 stars Reviewed January 6, 2013

We stayed at this Homewood because we had stayed in one while in Indianapolis, IN for a wedding. We were only at our hotel in Indianapolis for one quick evening, but loved it, so we decided to stay here for our four night vacation to the Mall of America. This, by far, is the best hotel service we have EVER received anywhere. We are absolutely shocked and how awesome and amazing this place really is.

We were picked up immediately at the airport after calling to let them know we had landed. The shuttle took us to Walmart for groceries, a special trip to IKEA, and to the Mall every day. All of the shuttle drivers, (4 different men that we had seen) were very friendly and social and so pleasant. The mall is literally across the street and only takes 5-10 minutes to walk to it, but why not take the shuttle when it is 25 degrees outside? This also helped us with all of our shopping bags after many days of shopping. The shuttle drivers were extremely prompt and on schedule at all times of the day. They took us back to the airport at 4:15AM, and picked us up one night from the mall as late as 8pm. Very good!

The hotel staff is extremely helpful and friendly! We had lots of questions and everyone was quick to help. We want to give special thank you to Amber for she was most certainly the sweetest and most professional person we had ever encountered in the service industry. We asked for a fan to sleep with since we like white noise and not only did she deliver one, but she left us a message to make sure we got it okay. The hospitality is amazing here.

We chose this hotel because of the kitchenette so we could have some meals in and not pay out money every night for lunch and dinner. We went to the local Walmart to pick up some groceries. However, we didn't end up using our groceries very much since every morning the breakfast selection was hot and wonderful. Out of the four mornings we stayed, there was different food every day, from sausage patties or links, different kinds of potatoes, different kinds of eggs, bagels, muffins, cereal bar, yogurt, fresh fruit, belgian waffles, hot coffee, drinks. The eating area/main room is impeccably clean and we complimented the lady cook every time we ate there on the great food and cleanliness. She was refilling food as fast as people ate it.

This hotel offers free dinner Monday through Thursday evenings. We got in late on a Wednesday night and decided after a long day of traveling that this was good since it was right in the hotel and we thought we would try it out; if it wasn't of any quality, we were willing to go next door to the Mexican restaurant. Again, we were amazed and the quality of food. A huge dinner with fresh salads, a meat, two kinds of vegetables, rolls, biscuits, etc. We ate here both Wednesday and Thursday, and would have done it the other days if they would have offered it. This helped us save on our budget so much since every time four of us go out to eat it is an easy $50-$75.

We also chose this hotel because of the two bedroom suite. The kids (one adult, one teen) slept on the pull out couch mattress and had no problems with back pain or aches. We only had one blanket in the room for the girls so we asked for another one and they brought another one immediately. The room was immaculate and spotless. Things were cleaned every day by noon. We crossed paths with the housekeeping lady at one point and talked with her about how good our stay was, and the next day she even made animals out of towels on our bed which our daughter really got a kick out of. This was plenty of room for a family of four.

We went swimming one of the nights in the hotel pool and it was great. Very clean and not a lot of chemicals burning our eyes since it is indoor. There isn't a hot tub but we didn't miss it.

As we checked out at 4am, the front desk has even made us breakfast bags to take with us with foods that would go through security at the airport. What kind of hotel does that?! We have stayed at many places and travel often, and this experience was so good, that we will only stay at a Homewood Suites from now on. We are planning a spring break trip to Fort Myers, Florida and have already checked out the Homewood location in this city for our vacation. This was one of the best family vacations we've ever had and owe it all to ALL of the workers at this hotel and the incredible value and service we experienced.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, January 24, 2013
I can't come up with enough words to express my gratitude for such a remarkable review! We all appreciate all the amazing comments regarding our employees and hotel. We take great pride in the service we provide our guests. We want every guest to feel as you do about our hotel!

Robyn Goolsbey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites by Hilton Minneapolis - Mall of America

Address: 2261 Killebrew Dr, Bloomington, MN 55425
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Bloomington
#6 Business Hotel in Bloomington
#7 Romantic Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Minneapolis - Mall of America 3*
Official Description (provided by the hotel):
The Homewood Suites Minneapolis-Mall of America hotel in Bloomington, Minnesota is located directly across the street from America's largest indoor shopping complex, The Mall of America. We are centrally located in the southern suburb of Bloomington, only a few miles from the Minneapolis-St Paul and minutes from the airport. Guest enjoy the comforts of home with our one- or two-bedroom suites that include a stove, refrigerator and dishwasher as well as complimentary wireless internet. Complimentary full hot breakfast is served daily with free evening dinner and drinks available Monday-Thursday. This is a great choice among Bloomington hotels with indoor pool and free parking too. ... more   less 
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Also Known As:
Homewood Suites By Hilton Minneapolis - Mall Of America Hotel Bloomington
Homewood Suites Minneapolis
Homewood Suites Bloomington
Hilton Bloomington
Homewood Bloomington
Bloomington Homewood Suites
Bloomington Hilton
Homewood Suites By Hilton Minneapolis - Mall Of America Bloomington, MN, North America

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