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“Comfort and Convenience” 4 of 5 stars
Review of Homewood Suites by Hilton Minneapolis - Mall of America

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Homewood Suites by Hilton Minneapolis - Mall of America
3.0 of 5 Hotel   |   2261 Killebrew Dr, Bloomington, MN 55425   |  
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Ranked #4 of 38 hotels in Bloomington
Eveleth, Minnesota
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Comfort and Convenience”
4 of 5 stars Reviewed February 16, 2012

I spent 2 nights at Homewood Suites for business recently. It was my second stay in a year. The location, across the street from the Mall of America, is great. There is an hourly shuttle back and forth from the hotel. Chevy's mexican restaurant is attached to the hotel and IHOP and TGI Fridays are across the parking lot. The suites are clean and comfortable and the beds are wonderful. My room was very quiet even though the airport is practically next door. The staff was wonderful and provided us with a great breakfast and dinner. The only issues I had were with the TV picture quality in the sitting room and a running toilet, which I seem to always end up with. The TV in the bedroom was fine. Only one elevator was operational so going up and down from the 5th floor was slow. I will definitely stay at Homewood Suites again, perhaps for pleasure next time.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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453 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Florida City, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed February 15, 2012

I made a reservation for my 9 year old daughter's dance competition nearby. While we were out the front desk clerk gave an unregistered guest a key to my room. I contacted Hilton to find out how this could happen. After nearly a week I received a response that simply attributed the incident to new front desk clerks. They also were unable to tell me when the key was issued and any other details such as how long the person was in the room. The Guest Service Manager stated that since I was not completely satisfied with my stay I could receive a free night under their Suite Assurance Guarantee. Typically they would provide a refund, but since it was a pre-paid reservation this was all she could do. I am very upset considering Hilton's lack of basic security standards especially in the presence of several hundred young girls performing in the area. To make matters worse, there was no sense of urgency and the matter treated as any other complaint. Though my daughters have spent numerous nights in hotel rooms they are now frightened and concerned for their safety. Be careful!

Room Tip: Stay in the hotel next door.
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Wi.
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed February 4, 2012

For the last 4 years we have stayed here the night before we fly out on vacation using their park and fly program. We've had a very spacious suite each time. The most comfortable beds & pillows ever away from home. The kitchenette was more than adequate for our needs.
Their shuttle runs hourly to the airport and Mall of America which is across the street. This year our flight was earlier than the first morning shuttle, but the hotel paid the cab to take us to the airport & sent a breakfast box with us. We were gone 2 weeks with no charge for parking our car. In years past when our adult children were travelling with us we had no problem getting connecting rooms. This is also one of the very few hotels that still offer some smoking rooms.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minot, ND
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 1, 2012

We've been staying at the Homewood Suites by the Mall of America for over 15 years now. It is literally right across the street from the MOA and a short walk. Everyone is treated well by all of the employees, including hands on managers. The price for us has been anywhere from $89 to $149, more recently $98/night. This includes a two room suite with king bed and full kitchenette in all rooms. They have hot breakfasts every morning including cereals, bacon or sausage, eggs, and every other breakfast food typical of most hotels. They also have a manager's special every weeknight. Considering the location, we consider this a terrific bargain. I guess our only complaint is that the hotel, although just having finished an update, could probably still use a bit more of a makeover. Just the same, it is clean, friendly and a great place to stay. We've stayed here more than 50 times over the years.

Room Tip: Rooms on the north side have a great view of the MOA. Curtains are very heavy and temperature contro...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Iowa
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed December 20, 2011

My husband and teenage daughter and I stayed here in a two bedroom suite for three nights on a little getaway weekend.

The good: Parking was free, and the location was good for the MOA. They had a shuttle to the mall. (Though it only ran once per hour which was a little inconvenient.) The rooms were spacious - my daughter was thrilled to have her own bedroom, and being able to see Bloomingdales from her window! It was great to have a refrigerator & microwave. And here is the most important thing to me in a hotel: The room was clean; the beds and bedding were very comfortable. The staff (except the shuttle driver) were all very friendly and helpful. The package of popcorn in the room was a nice treat at night. The pool was large and my daughter had fun in it. The breakfast had 2 hot dishes that changed each day, along with juices, yogurt, waffles, etc.

The not as good: There were a variety of small issues with the room - refrigerator bulb was out, light in the shower area flickered like in a disco, the bedside lamp was broken and a piece of it hanging over the side by wires. The tub drain would only stay in the "plugged" position and had to be removed to take a shower. None of things were a big deal, but it was a lot of little things for one room. The supplies in the kitchen were pretty sparse - one spoon, a few forks, and two knives - none matching - two odd pans. It was strange, because all the supplies were extremely old and in poor condition - like what you might pick up from the DAV. This is not what I would expect from a Hilton. We certainly wouldn't have been able to have even a take-out meal with what they gave. They have coffee in the lobby - which is great. But, oddly, no tea, cocoa, or even decaf - even at night. There was an odd smoke-ish smell in the 5th floor hall - almost like the odor of sparklers. It was there all three days.

Overall, the hotel was a really good value for a family seeking some space and not wanting to break the bank. It was clean and friendly. Under the right circumstance, I would stay there again, or recommend it to friends traveling with family.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sarona, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 7, 2011

Great location right across from the Mall of America! A very easy walk from the hotel to the Mall.

Very comfortable room and nice to have the extra space with the separate sitting area and kitchen. Our room faced the airport so the kids were entertained by watching the planes. We didn't notice much noise from the airport after 10:00 p.m., but heard the planes starting at 6:00 a.m.

Good breakfast with a lot of choices. Overall, a great place to stay!

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Moriah
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 2, 2011

This was a Great place to stay for our family of 6. We had separate rooms for gram and gramp, while my wife and 8 year old shared one double bed and I slept in the other, with our teenager sleeping on the pullout couch. We flew in and took local transportation to within walking distance (about 1 city block across a busy street....best to cross at intersection when with the family) of the hotel. We were within walking distance of the Mall of America (there is a shuttle van that goes every so often). We enjoyed the Mall's aquarium with lots of jellyfish, the climbing ropes/adventure center, as well as the variety of shops/food available. I ran laps around the Mall in the early am hours and we swam in the pool in the evenings. We also took local transportation to/from the Vikings football game and wish we had more time to explore!

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Homewood Suites by Hilton Minneapolis - Mall of America

Address: 2261 Killebrew Dr, Bloomington, MN 55425
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Bloomington
#6 Business Hotel in Bloomington
#8 Romantic Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Minneapolis - Mall of America 3*
Official Description (provided by the hotel):
The Homewood Suites Minneapolis-Mall of America hotel in Bloomington, Minnesota is located directly across the street from America's largest indoor shopping complex, The Mall of America. We are centrally located in the southern suburb of Bloomington, only a few miles from the Minneapolis-St Paul and minutes from the airport. Guest enjoy the comforts of home with our one- or two-bedroom suites that include a stove, refrigerator and dishwasher as well as complimentary wireless internet. Complimentary full hot breakfast is served daily with free evening dinner and drinks available Monday-Thursday. This is a great choice among Bloomington hotels with indoor pool and free parking too. ... more   less 
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Also Known As:
Homewood Suites By Hilton Minneapolis - Mall Of America Hotel Bloomington
Homewood Suites Minneapolis
Homewood Suites Bloomington
Hilton Bloomington
Homewood Bloomington
Bloomington Homewood Suites
Bloomington Hilton
Homewood Suites By Hilton Minneapolis - Mall Of America Bloomington, MN, North America

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