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“OK room horrible service” 1 of 5 stars
Review of Marriott Minneapolis Airport

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Marriott Minneapolis Airport
3.5 of 5 Hotel   |   2020 American Boulevard East, Bloomington, MN 55425   |  
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Ranked #31 of 38 hotels in Bloomington
Kansas City, Missouri
Top Contributor
122 reviews 122 reviews
35 hotel reviews
Reviews in 54 cities Reviews in 54 cities
34 helpful votes 34 helpful votes
“OK room horrible service”
1 of 5 stars Reviewed February 23, 2013

Quick summary - probably the worst marriott experience I have had in 20 years.

The shuttle service runs twice an hour so they told me I had to wait 28 minutes for the next shuttle. I took a cab and paid $25 to get to the hotel.

When I checked in the clerk didn't even tell me where the concierge lounge was.

I ordered a cheeseburger cooked medium and when it showed up it was raw through the entire center of the burger. I suspect it was probably frozen and they didn't get it all the way cooked through. The room service guy was the only pleasant point in the entire experience.

The room looked like someone had just pulled the sheets up and there was no shampoo in the room.

Walls were thin - could hear the people around me.

Never staying there again.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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246 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Two Harbors, Minnesota
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 22, 2013

I was among 60 or so Delta passengers stranded in the middle of the night Minneapolis. The airline booked me a room at this hotel and I ended up being very happy they did.

Here's what impressed me: The shuttle driver and front desk staff were very pleasant and helpful, even though it was close to 1 AM and freezing rain was falling when I arrived The management had called in extra front desk people to help expediently check in the influx of waylaid passengers, and my room was large, well-appointed clean and quiet.

I plan to stay here again when in the Twin Cities, although I'm hoping the next time we be a planned stay.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Massachusetts
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed February 21, 2013

The layout of this hotel is very strange. Many corridors and hallways that wrap around several outdoor courtyard areas. You can tell it is a renovated older facility.

Check-in & front desk
Quick and painless. Was upgraded to concierge level. They have folks manning the door and valet. I ran out of shaving cream and they had it at the front desk for free, as well as a small store of items for purchase next to the front desk. Nice front lobby area and small bar.

Rooms
On the small side. Bed was comfy. Bathroom was very small, and did not have a fan which was a nuisance when showering. Standard amenities - small fridge, coffee maker. No microwave though. The ice machine was broken on my wing, but the adjacent wing had an operational one.

Concierge
Very nice option. Good breakfast in the AM (fruit, eggs, granola, yogurt, etc.). Nice evening appetizers and cocktails as well. Nice option to visit instead of staying in my room since I was there for a week.

Gym/Pool
Above average gym with treadmills, ellipticals, and weights/machines. Didn't use the pool and hot tub but it looked nice as well.

Overall, nice hotel. No major complaints. Not as new as others I've stayed at, but still good. Directly across from the Mall of America, although I did not visit. Would return on business again, although I'm also thinking about checking out the Residence Inn Marriott that is around the corner due to the small size of the rooms on long stays.

Room Tip: Concierge floors if you have it.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Nashua, New Hampshire
Top Contributor
431 reviews 431 reviews
82 hotel reviews
Reviews in 119 cities Reviews in 119 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed February 10, 2013

Yes this is a hotel that needs some renovation, particularly the elevators - they rattle and are embarrassing for such a nice hotel. However my room, which was upgraded to a suite, was perfect. Very clean, very up to date and quiet.

Every staff member I met smiled and asked if they could help me in any way. Excellent service. The Bistro 79 restaurant served a decent Caesar salad but the breakfast buffet was a bit disappointing. The pork sausages weren't quite cooked through and the omelet chef was missing for five minutes when we wanted omelets.

All together I was satisfied and given the proximity to the airport will stay here again.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 8, 2013 via mobile

I stay at a lot of Marriots. This property is a disappointment. It's very old a run down, looks to have been remodeled into a newer property at some point..

Lots of wear and tear, and a very scrambled set up.

Many better in MPLS

Stayed January 2013, traveled on business
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Brandon, Canada
Top Contributor
61 reviews 61 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed January 5, 2013

Stayed here overnight when I missed a connection. Paid about 100 dollars last minute. This hotel is in walking distance of the Mall of America (even in the middle of winter). They offer a free shuttle to and from the airport, which is about 8 min. I would say if you are just coming to the city to hit the mall this is the place for you. There is a pool and hot tub that is surprisingly open till 1 am. Decent little lounge and restaurant. All in all a good stay. I have no complaints, good sleep, good times.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review, June 5, 2014
Dear Guest,
We are very proud of our onsite restaurant Bistro 79. The food and staff are exceptional. Thank you for pointing out our convenient location to the airport and the Mall of America. We hope you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairmont, MN
Top Contributor
51 reviews 51 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed December 26, 2012

We stayed at the Marriott before and after our vacation to Costa Rica, so we didn't need much. It pains me to right this because everyone was so friendly and helpful. I'd like to rate this as a 3.75. It's a very big hotel, so it takes a little to get acclimated.

We used reward certificates that I had earned and they even let us park our vehicle for a week and didn't charge us!!! We were upgraded to suites both days.

The only negative is that the property needs a little tender loving care. Everything was clean, but it just need some sprucing up.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Marriott Minneapolis Airport

Address: 2020 American Boulevard East, Bloomington, MN 55425
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Romantic Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Minneapolis Airport 3.5*
Official Description (provided by the hotel):
Among the top hotels near the Mall of America and the Minneapolis St. Paul International Airport, the Minneapolis Airport Marriott offers complementary shuttle service to both the Airport and the Mall of America. Across the street from IKEA, located off of 494 between 35E & 35W, the Minneapolis Airport Marriott is a great place to stay when visiting the Minnesota Zoo, Valley Fair, downtown Minneapolis or St. Paul. When attending a Vikings or Twins Sporting event in Minneapolis utilize our complementary shuttle service to the Mall of America and catch the Light Rail Transit stop. The Marriott guest rooms with luxurious amenities and high-tech business services make it the perfect destination for business and leisure. For business meetings, social events, or weddings, our hotel's 19,000 square feet of event space can be transformed to your specifications. Enjoy our Courtyard with a gazebo, perfect for outdoor wedding ceremonies or receptions. Discover a new standard for hotels on your next trip to the Twin Cities. ... more   less 
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Also Known As:
Marriott Minneapolis Airport Hotel Bloomington
Marriott Hotel Minneapolis Airport
Marriott Hotel Bloomington
Marriott Bloomington
Bloomington Marriott
Marriott Minneapolis Airport Bloomington, MN, North America

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