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“Great place, but major issue” 3 of 5 stars
Review of Hilton Minneapolis/St. Paul Airport Mall of America

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Hilton Minneapolis/St. Paul Airport Mall of America
3.5 of 5 Hotel   |   3800 American Blvd East, Bloomington, MN 55425-1658   |  
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Special Offer
Mall of America Special
Ranked #19 of 38 Hotels in Bloomington
GreenLeadersSilver level
WI
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Great place, but major issue”
3 of 5 stars Reviewed January 28, 2013 via mobile

The room was great, the breakfast buffet was solid, and ye price was good for all the other amenities. Loved the place until the last night we were there and realized our door wasn't locking. Told the staff and they didn't do anything for us. Kind of upset as a Hilton member.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, January 29, 2013
The safety of our guests and employees is our highest priority. While I need to learn the details of your incident, we must always convey concern and our commitment to your absolute satisfaction. We will investigate and resolve this issue immediately. Thank you for your business.
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717 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Southbury, Connecticut
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 27, 2013

Stayed two nights the week of Jan 21. The hotel is well appointed and the service is friendly and accommodating. Was there for a business meeting within the hotel and the food service was very good and served on time. The hotel is well located with easy access to the airport and Mall of America. The only problem was that the heating system throughout the hotel was either not working properly or was not sufficient. It was extremely cold outside with temperatures below zero. The lobby area was freezing at all times. Our meeting room was just off of the lobby and while they did bring in a space heater it was still miserably cold. The sleeping rooms were not much better. Yes it was unusually cold outside but a hotel of this caliber should do a better job of keeping guests comfortable.

Room Tip: If it's cold out ask for a room on an upper floor.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, January 29, 2013
Thank you for your review and please accept my apology for the lobby temperature last week. The week began with wind chills near -40 and a frozen pipe played havoc with the lobby and ajoining spaces. All repairs are long-since complete. Our 64 degree entrance is back to 70 degrees and complimentary hot chocolate consumption in the lobby has decreased markedly.

We look forward to giving you a much warmer welcome upon your return. Thank you for your business.
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South Wales, UK
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 27, 2013

Stayed for 1 night in January. Took the shuttle to the Mall of America which took minutes and used the airport shuttle the following day again very quick and efficient.

I was upgraded to an executive room with access to the lounge with a light Buffett and alcoholic drinks between 6pm and 8pm which was well attended!

The room was very quiet and comfortable and up to Hiltons usual standard.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, January 28, 2013
We love receiving reviews from international travelers. Thank you very much for the kind remarks and we look forward to serving you again.
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 22, 2013

Proximity to airport and MOA were my original reasons for choosing this hotel for business trips to the Twin Cities 4 years ago.
Since then it is the excellent restaurant and friendly, welcoming staff that keep me coming back.
Highly recommended.

Room Tip: Try to stay away from rooms close to elevators to keep noise to a minimum.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, January 24, 2013
We truly appreciate your loyalty and taking the time to share your enthusiasm. We look forward to welcoming you back to the Hilton!
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Holland, Michigan
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 20, 2013

First time I stayed here and was very happy with my stay. Upgraded to executive floor (Hilton Diamond) and the executive lounge was very well stocked with drinks and snacks. Rooms were clean and well appointed. Very close (1 mi) from MSP airport and convenient to highway and Mall of America (next door basically). Good strong internet connection, good breakfast, very satisfied with my stay. Will stay here again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, January 23, 2013
Thank you for your time and feedback. It's always exciting to receive reviews from Hilton Hhonors Diamond members and we truly appreciate your loyalty!
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Wisconsin, United States
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 19, 2013

What a beautiful property. Check in was fast and the staff were all very friendly. Our room was beautiful. The shuttle service to and from MOA and the airport was fantastic! The only area I felt could have been a little cleaner was the lobby by the fire place I seen some clutter and garbage. Overall a fantastic stay - I would recommend to anyone, and I will stay there again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, January 31, 2013
Thank you for the fantastic review! We'll increase the frequency with which we check the lobby and truly appreciate your feedback. Please visit us again soon!
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Little Rock, Arkansas
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 17, 2013

My friend and I stayed one night here for her early flight out the next morning. We took a shuttle from the Mall of America which was running about 40 minutes behind due to a snowstorm. We were grateful to have the transportation. Once at the hotel, check-in was fast and easy. Our room was clean and quiet. The beds and pillows were fine. My only complaint is the lack of amenity information (location of ice and vending) in the information book. We repeatedly tried to contact the front desk and our calls went unanswered. We eventually went to the front desk and found the clerk very busy. While waiting, we saw a sundry shop and purchased items there. The front desk clerk rang us up and was quite friendly. I honestly felt bad he was the only one working when it was so busy. I feel like this was due to the weather conditions. The next morning, the check-out was fast, the shuttle was on time and the driver was very nice. Overall, I would stay here again!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, January 19, 2013
Thank you for your review and feedback. You're correct that we weren't prepared for the snow storm and increased business which accompanied. We have discussed a means of adding personnel on short notice when weather and the airlines necessitate. Thank you for your understanding and your business.
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Additional Information about Hilton Minneapolis/St. Paul Airport Mall of America

Address: 3800 American Blvd East, Bloomington, MN 55425-1658
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Bloomington
#17 Family Hotel in Bloomington
#19 Business Hotel in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Minneapolis/St. Paul Airport Mall of America 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Hilton Minneapolis/St. Paul Airport Mall of America is set apart from other Bloomington, MN hotels by its commitment to customer service and environmental stewardship. Situated adjacent to the Minnesota Valley National Wildlife Refuge, this Hilton hotel provides a unique sense of peace in the Bloomington, MN area. We offer complimentary shuttle service to the nearby Mall of America and Minneapolis/St. Paul International Airport (MSP). Close to the Light Rail Transit system, guests have convenient access to downtown Minneapolis and a variety of professional sporting events at Target Field, Target Center, and Mall of America Field. While at the hotel, be sure to savor Blue Water Grill’s award-winning steaks or seafood entrees and admire the nature photography on display, all created by Executive Chef Eric G Baker. And to make your stay comfortable and convenient, we offer great amenities such as the glass-enclosed atrium recreation area with a heated indoor pool, two whirlpools, 24-hour fitness center and complimentary parking. ... more   less 
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Also Known As:
Hilton Minneapolis/St. Paul Airport Mall Of America Hotel Bloomington
Hilton Hotel Bloomington
Hilton Bloomington
Bloomington Hilton
Hilton Minneapolis/St. Paul Airport Mall Of America Bloomington, MN, North America

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