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“Just ok...Not as good experience as we have come to expect” 3 of 5 stars
Review of Embassy Suites Minneapolis Airport

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Embassy Suites Minneapolis Airport
3.5 of 5 Hotel   |   7901 34th Ave S, Bloomington, MN 55425   |  
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Ranked #18 of 38 Hotels in Bloomington
GreenLeadersBronze level
Delray Beach, Florida
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
“Just ok...Not as good experience as we have come to expect”
3 of 5 stars Reviewed June 20, 2011

The location of this hotel is excellent. The shuttle back/forth to the Mall of America is very well run and timely.

When we arrived, our room was not ready and they put us somewhere else. We were told our amenities would be brought to us, (Diamond Level customers). They never arrived. Not a big deal, except that the hotel's overall attention to detail was like this.

There were at least two, maybe three weddings taking place when we arrived. One of the bridal parties rooms were not ready and they were very loud about their displeasure. It was after 5pm and I didn't blame them. The person at the desk kept his cool, offered a $30.00 discount a night, but really did not make the bride and her attendants feel special. They had a right to expect their rooms be ready and they were frustrated. I was surprised that he did not make more of an effort to quiet them down, or offer a solution other than "the rooms are not ready."

It was about 75 degrees when we arrived and our room was hot. The air did not appear to be working. On our way to the mall and dinner, we asked the front desk if they could have engineering take a look at this and we were told they'd take care of it. When we arrived back, the room was still hot and humid. We called downstairs and were told that the air was placed in "neutral" throughout the hotel, because it was supposed to be cold. This was not what we wanted to hear, but there was little we could do. They offered fans and we accepted. They were small, noisy and more or less useless.

The next morning, the room was really uncomfortable. I called down to the front desk again and was told that the air was back on. (We had breakfast--which was very crowded, with long lines that moved slowly. It took four bowls before I found one that was clean and the same held true for cups and coffee mugs.)

The beds were comfortable and clean, but the bedding was old and tired. I guess they were replacing some of it, because there were boxes of duvet covers in several of the hallways. (Along with scattered fans) The bathroom was very tiny. It was generally clean, but I made the mistake of really looking at the shower curtain and it was gross and dirty.

When we were leaving for the day, I asked about the a/c and mentioned that I would like the curtain changed. I was offered another room and accepted it, because he did not think the a/c could be resolved. I was told to put my suitcases in one area and they would take care of moving us.

When we came back, we were moved to a room with working a/c and a cleaner bathroom. T

The location of this hotel is great. Right near the airport and mall, as well as many highways. Average or a little below for an Embassy Suite.

The restaurant, coffee bar and lounge areas had nice menus. The menus were varied, the selections good and the prices a little above average, but not out of range. The food itself was excellent.

I had an occasion to use the business center and it was a nice experience. The room had modern equipment, was well stocked and was a pleasure to use.

Overall, the visit was just ok. If we had occasion to come back here, we probably would try one of the other dozen hotels in this area, before coming back here.

  • Stayed June 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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525 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Willmar, Minnesota
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 16, 2011

Very spacious rooms, complete with living room (pull out couch) area. Excellent breakfast made to order included (eggs, pancakes, french toast, bacon, eggs, fruit and an array of other items). Awesome happy hour (free drinks, wine and other alchol). Although I have stayed at other Embassy Suites that had more of an appetizer buffet at dinner (have had speghetti and meatballs, hot wings etc..) this hotel only had pretzels, natcho chips and salsa. Overall very good experience.
I did not like the fact ineternt is an additional cost for $9.95 per day and local calls are also a fee $1.25 for first hour then additional fees apply. Most hotels these days include free local calls and internet (wireless).

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minneapolis, Minnesota
Top Contributor
178 reviews 178 reviews
117 hotel reviews
Reviews in 84 cities Reviews in 84 cities
189 helpful votes 189 helpful votes
2 of 5 stars Reviewed May 24, 2011

Usually love Embassy Suites, but this one was very disappointing. The decor and hotel and very dated. The room itself was very warm and air conditioner would not work below 70 which is a little too hot for us to sleep at night. The bedroom and sitting room were very small and the bathroom was half the size of usual Embassy Suites. TV and light fixtures all dated. Hopefully a remodel in the near future is in order to restore this hotel in a great location to live up to its name brand.

  • Stayed May 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Top Contributor
54 reviews 54 reviews
51 hotel reviews
Reviews in 33 cities Reviews in 33 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 16, 2011

I have stayed in a number of Embassy Suites and this hotel is decorated much nicer than most. The layout of the suite is nice as the bathroom is off the bedroom, as opposed to other Embassy locations where it is in the middle of the hallway. The location is very convenient as it is right off a highway and minutes from Mall of America. Minneapolis and St. Paul can both be driven to in under 30 minutes. Many restaurant choices in the area as well as bars and shopping. The usual perks of Embassy Suites are present (USA Today, cocktail hour, breakfast).

  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Arlington, Virginia
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 11, 2011

In May 2011, I for the first time tried the Embassy Suites Minneapolis Airport . Located only 3.3 miles (approximately 8 min. by car) from MSP, the hotel met my needs for a convenient location. Found my room (a large suite) comfortable and well appointed. Also appreciated that my room rate included Internet access (for Hilton Honors members) and an evening Manager's Reception offering complimentary beverages, pretzels and popcorn. A decent steakhouse on the premises (Woolley's) eliminated the need to return to the car and drive for dinner.

Two negatives: noise and breakfast. One side of this hotel faces a major highway; another side faces a station for a light rail line. If you (like me) find yourself sensitive to noise, then request a room not facing those areas.

The hotel's aggressively promoted "complimentary" breakfast (i.e., not separately charged) disappointed me. Entirely self-service, it proved too much work; even had to fetch my own coffee. The highlight apparently consists of made-to-order eggs and omelettes. However, the other breakfast items I prefer (breads, fruits, etc.) proved of mediocre quality. I would not recommend that anyone book here solely for the breakfast.

Room Tip: Request room not facing highway or rail line
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  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Indianapolis, Indiana
Top Contributor
62 reviews 62 reviews
53 hotel reviews
Reviews in 46 cities Reviews in 46 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 30, 2011

I have to put on a conference every year and this year, because of all the budget cutbacks, I had to manage my meeting on a limited budget.

This hotel was wonderful because they offer a free breakfast and free alcoholic drinks after 5:30.

The outcome was fantastic. The hotel is close to the Mall of America so our participants loved the location.

As for the hotel, it was a real winner. The rooms were very up to date. Flat screen TVs, small frig in each room, and plenty of space to stretch out.

Overall, excellent place for a quick weekend getaway or a small to medium size conference.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MINNESOTA
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 27, 2011

We checked in on Friday afternoon. Our room was clean. Had some issues trying to control the heat. We had the patio door open to cool it down. I don't know if the thermostate was working or not but we would turn it down to 60 and still was quite warm.
I would not recommend the resturant Corner Bar. We went there for lunch on Sat afternoon and sat there for 15 - 20 mins not even acknowleded we were there. One of the gals we were with spoke with another customer sitting behind us. They reconmened the salad bar- we went to the salad bar, had came to the table, ate majority of the meal before a waiter came to the table. He did bring us our waters we requested but not the salt & pepper we had asked for. We never got a bill so we went to the bar to pay. I would not ever go back .
The Happy Hour was great Friday night, Sat not so great there were so many people there wasn't any room to sit and the same for Sunday breakfast. I t hink they had added more table but was so crowded that you did not have room to pull the chair out to sit. There were people sitting on the decorative wall along the walk way eating their breakfast. We had finished our breakfast and was finishing our coffee and juice when we were asked to leave so other people could sit.
We did get up and leave but that's a little rude.
I think they need to expand their sitting area for Sat nights HH and Sunday's breakfast. THey could have allowed folks to sit in the empty chairs and tables from Wooleys.
All in all the weekend was OK, if the hotel wants to fill the rooms they should have room for everyone who is paying for the rooms to sit as well.

  • Stayed February 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Minneapolis Airport

Address: 7901 34th Ave S, Bloomington, MN 55425
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Bloomington
#14 Romantic Hotel in Bloomington
#17 Business Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Minneapolis Airport 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
The Embassy Suites Minneapolis Airport hotel near Mall of America is located close to many Bloomington MN attractions. Our complimentary shuttle provides transportation to the American Girl Store in Mall of America or Minneapolis St. Paul MSP airport just 1 mile from the hotel. Visit Nickelodeon Universe or the Water Park of America just minutes from this Bloomington, MN hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests of the Embassy Suites Minneapolis Airport hotel stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. Woolley's Steakhouse, winner of 2009 Minnesota's Beef Backer's award, is well known as the best steakhouse in the South Metro. We offer our guests a first class dining experience. Our 150 seat dining room overlooks running brooks and the tropical hotel atrium creating a dining atmosphere like no other. Cuisine offers wide variety of grilled meats, poultry and fish. Extensive lunch menu features include famous salad bar and a wide array of sandwiches and hot and cold entrees. Our fine dining menu offers daily Chef Specials. An excellent wine list accompanies your choice of entrees. Extensive dessert menu available for lunch and dinner. ... more   less 
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Also Known As:
Embassy Suites Minneapolis Airport Hotel Bloomington
Minneapolis Airport Embassy Suites
Embassy Suites Bloomington
Bloomington Embassy Suites
Embassy Suites Minneapolis Airport Bloomington, MN, North America

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