I tried to make reservations for myself and twin daughters who are 13 years old at the Sofitel. I was told it was their policy that if your children are over 12 years old only one of them can stay in a double room with a parent!! They said I would have to book a second room for my two 13 year old CHILDREN to stay in by themselves. Is it me or would you let your 13 year old stay in a room by themselves & you in a different room by yourself? There are two beds in a double room!! Is this policy even legal? I then called the Country Inn Suites Mall of America and reserved one double room with two queen beds for my two daughters and myself with no problem. Forget the Sofitel, they are not a child friendly hotel.

Outraged Mother

My 8-year old daughter summed it up as we entered the room - "What a fancy room!" We had a recently refurbished double on the main floor. Double doors lead into a gorgeous beige tiled bathroom with granite countertops and chocolate wood accents, along with bamboo in the requisite clear glass vase with stones. A cherry, oak and dark wood headboard sprawls across the wall behind both beds, which feature comfy featherbeds and down comforters (very plush - we both overslept). There was a huge flat screen TV and a curved-back chaise in addition to a desk and chair. The overall feel of the room was art deco with a zen twist. The view was of the parking lot, but I asked for and received a quiet room. The entire room was spotless.

I used to stay at the Sofitel frequently for business almost 10 years ago and wasn't sure what to expect, but the room was amazing and the staff was as gracious and polite as I remembered. There isn't much to do in the immediate hotel area, but I don't mind going a bit out of my way for a great hotel. It still has easy access to the Interstate and you're just 15 minutes away from most things if you don't get caught up in rush hour.

The previous reviews were quite surprising, but obviously written before this hotel's remodeling. Spent three nights here on business travel and found the environ to be upscale, the staff superb and the room extremely comfortable, albeit sans microwave or an ensuite coffee maker (a major drawback, but room service was great). The beds were the most comfortable found since my last stay at a Four Seasons and while the furnishings are European (more simple in design, but offers all required), the room's spaciousness was appreciated.

I most highly recommend this Sofitel, but must advise one without a car to plan on scheduling a limo or taxi as it is not within walkiing distance of anything.

For a business traveler, this Sofitel offers all one needs for wireless access, good restaurants, etc.

Highly recommended.

I recently booked a reservation at the Sofitel through hotels.com. The pictures on the website were beautiful. The information stated that there were 2 double beds and a pull out couch. There were two double beds, but only a small wooden couch. The room was very run down and dated. We were put in the basement of the hotel and did not see any other guests down there. The ice machine was through a closed door in a hallway that was obviously in the process of being remodeled.