Very nice space. We were surprised by how modern and well-kept the hotel was. The rooms were very nice and comfortable (nice color and furnishings), with wonderfully comfortable beds, large 42-inch TVs right across form the bed, mini-fridge and microwave and safe, and just a nice overall seating arrangement. Also, the water park and arcade are connected by a very small hallway, so you don’t have to go far from your room to the water park or arcade.
Proximity. In warmer weather the ambitious can walk the 15 minutes to Mall of America, otherwise it’s an easy 3-minute drive. You are 10 minutes from downtown Minneapolis or Saint Paul, and for those flying in, just one exit from the airport. You are pretty much 10 minutes from anything you need (beaches, nightlife, restaurants, professional and college sporting events, etc.) and maybe 15 minutes from other attractions, like Valley Fair and Mystic Lake Casino. Driving in MN is a breeze, which makes it even easier.
Service staff. We had free passes to the water park, and when we checked in I double-checked that the passes would be fine for a Saturday (a black-out day). The manager-type person kept whispering in the ear of the person helping “I’m 99.9 percent sure these are no good on black-out dates, I’m almost positive …” (though he never addressed me, as if I couldn’t hear him). The staff member tried calling to the park without success so he walked the 30 yards with me and asked the staff at the park directly and got it resolved. Most staff would just put the problem back on you and make you sort it out (the manager sure would have), but he took it upon himself to help us out and get it resolved. Nice.
Kiddie gambling. This arcade is one of those gaming rooms that dispense tickets you trade in (these games make grown-ups, and kids, lose their minds). They had a lot of game types, and save for a few ski-ball lanes, they were all mostly working (we got hosed on maybe two games that either ate a token or didn’t dispense tickets). $20 will buy you 90 tokens, and it bought us about 75 minutes of our kids being well occupied. Most impressive, the ‘kid’ working solo in the arcade was awesome. It was a zoo, and one of the ticket counters wasn’t working, parents were demanding that some games didn’t dispense the right amount of tickets, kids and parents clamored at the desk to redeem their tickets for prizes, the phone was ringing constantly and this kid was calm and helpful through it all. Everything just bounced off him and his first response was always one of helpfulness. Wow.
Food. We ordered room service from Split Rock (T-bone steak, steak and blue cheese salad, hamburger from the kids menu, and an appetizer) and it came in 20 minutes, was very hearty, and looked and tasted amazing. If you can’t get out for dinner you will be in good hands with the on-site restaurant. We also had a snack at the snack place in the water park, which was average as expected, but it hit the spot just the same.
Disconnected. I think the water park, arcade, and hotel all work independently, which may make sense as a business, but as a consumer you just want a nice, consistent, smooth experience. I saw people getting turned away at the water park so that they had to walk back to the hotel (a meager 30 yards, but still) and get the park wrist bands from the hotel (since I think they bought the ‘water park’ bundle with their hotel reservation), and that kind of confusion shouldn’t be placed on the consumer. The water park should be able to pull up that info and give them a wrist band. Also, there was an uncomfortable moment when the person at the water park desk was helping me and the hotel reception staff figure out the deal with me free passes when she (water park staff) gently scolded him to update their hotel website to reflect the proper terms related to the water park restrictions (I’m sure he has no clue what goes into the hotel’s website management, so seemed like a stupid argument at the time). I’m sure these little moments happen all of the time, and consumers get passed back and forth, and that should never happen.
The little things. I can tell when a hotel is ‘really’ nice because they address those little things. For example, after the water park we all took showers when back in our room, and I was the last one in and noticed a huge puddle of water on the floor and just when I was about to scream at my kids for making a mess of the place I noticed mildew all along the base of the tube and wall, so clearly this happens all of the time and it’s a flaw that nobody cares to address. So that the mildew, and underlying structural issues, continue, it’s clear that they don’t sweat the small stuff. Not a huge deal, but shows they want to be good, not great.
Bunk beds. So, the bunk beds were a HUGE hit with our kids (HUGE), but wow, those things were noisy/squeaky. There was too much play between the bed and the wall, so it was squeaking with every movement. After 30 minutes of this we had our two kids just sleep with us in the king-sized bed. I do think it was primarily the top bunk, but that’s the most fun bunk, and the noise made it too much for any of us.
Styrofoam. In the morning we grabbed a decent cup of coffee from the café in the lobby and they served us with Styrofoam cups. Who uses these cups anymore? With everything else in the hotel so nice, and with recyclable coffee cups in the rooms, I was surprised to see these in the main café. Plus after I put cream in my coffee and tried to replace the lid I nearly collapsed the entire cup. Styrofoam is horrible for many reasons, and it would be great for the Radisson to stop using it.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, BookIt.com, Despegar.com, Orbitz, Hotels.com, Odigeo, TripOnline SA, Groupon and Hotwire so you can book your Radisson Hotel Bloomington by Mall of America reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Lodge Bloomington Mn
- Grand Lodge Waterpark
- Grand Lodge Minneapolis
- Radisson Bloomington
- Bloomington Radisson
- Grand Lodge Mn
- Radisson Hotel Bloomington By Mall Of America MN, North America