Beware, there is horrific construction noise from a spa being built in this hotel. The following is not an exaggeration: on July 3, a constant, very loud jackhammer noise made it impossible to hear anything else in my room from 10 am until 3:30 pm.
This was highly unpleasant and caused a security problem: three times, hotel staff entered my room without permission, because I literally could not hear them knocking. Oh, and then there's this - the door that adjoins the room next door was left UNLOCKED, which I did not discover until the day after I arrived, when someone entered the room next door. The change in air pressure caused the adjoining door within my room to suddenly pop open. From now on, I am always going to check hotel room adjoining doors - but I think it's reasonable to expect that the maids should routinely lock them when a guest checks out. Scary.
Which brings me to this....I am traveling with my adult son who is autistic and we have separate rooms. Because of his disability, I requested adjoining rooms when making the reservation, and asked for them again at check in. Nope, no adjoining rooms available. In the entire hotel. When I made the reservation, I asked for one king room and one with two queens, but we really didn't care what we got so long as there was an adjoining door between them. Anyhow, this didn't happen and they instead put him in a room across the hall. But you see, this was why I could not double lock the doors - He needed to have access to my room. Which is why three different staff members were able to enter my room unexpectedly and without permission when the jackhammer/drilling went on for over five hours on July 3 and I couldn't hear them knocking. If we'd had adjoining rooms then the unlocked adjoining door would have been annoying, yes, but not scary like it was.
By the way, if a hotel manager reads this, I am not angling for a freebie or an apology. I did get a $50 room credit after I complained about the terrible noise, about four hours after it started. I also got a very good rate for our two rooms in the first place. But still, July 3 frankly was a pretty bad day.
Now, for the hotel itself, which is where I can start giving some real compliments. This hotel is wonderfully convenient to the Mall of America. During winter, this would be a great place to stay because it is directly attached to the mall. I know I complained about security and my concerns are real, but I have to point out that the elevator key-card system helps to keep non-guests out of the hotel, which I liked. Room service is fast and not too expensive - I ordered a burger and fries one night and both were absolutely delicious. The beds are very comfortable and the pillows are wonderful. Check-in was quick and easy. For the most part, staff have been friendly and professional, and the ones who entered my room uninvited were sincerely apologetic (actually, I felt bad for them - it was the noise that caused the problem and I have a feeling that this happens to other guests too.)
To sum up: ONCE THE CONSTRUCTION IS OVER, this will be a very good hotel to stay at when visiting the Mall of America. But for now? Beware. Ask questions about the construction noise before you commit to staying here. If you've uncertain, stay elsewhere until after the construction is done. You'll save yourself a lot of stress.
- Official Description (provided by the hotel):
- Radisson Blu Mall of America is the only hotel conveniently connected directly to Mall of America, the largest indoor entertainment and shopping mall in the United States. Just a short drive from the state capitol in downtown St. Paul and minutes from downtown Minneapolis via the Metro Transit Light Rail, Radisson Blu offers an ideal location among Twin Cities and Bloomington hotels. Rest well in one of 500 fashionable guest rooms and suites, each including premier amenities like Free high-speed, wireless Internet access and room service. If you're looking for world-class cuisine, FireLake Grill House & Cocktail Bar is the perfect place to enjoy a scrumptious meal or gather with colleagues for a delicious microbrew. Keep your workout routine on track in the hotel's fitness center, which includes an indoor swimming pool and a fully equipped fitness room and an onsite spa. The hotel's location at Mall of America offers a highly trained team of event planners available to help you host professional meetings, conferences and functions. ... more less
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- Also Known As:
- Radisson Blu Mall Of America Bloomington, MN, North America