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Country Inn & Suites By Carlson, Bloomington West, MN
3.0 of 5 Hotel   |   5120 American Blvd W, Bloomington, MN 55437   |  
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Ranked #18 of 39 Hotels in Bloomington
Grand Prairie
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Warm welcome”
4 of 5 stars Reviewed January 26, 2013

I chose this hotel based on location and value, and was not disappointed! The staff was very friendly and accomodating, the breakfast was satisfying, and the room had cozy touches that other chains don't provide. The shuttle from the airport arrived quickly, though I had not contacted them ahead of time. Great experience!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason V, Manager at Country Inn & Suites By Carlson, Bloomington West, MN, responded to this review, March 6, 2013
Dear Valued Guest,

Thank you for taking the time out of your busy day to write into TripAdvisor in regards to your recent stay with us here at the Country Inn & Suites by Carlson, Bloomington West MN hotel.

I am happy to hear that you ended up choosing our hotel based on our value and location, and were not disappointed! I am also very happy to hear that you found our hotel staff to be friendly and accommodating during your stay.

On behalf of our entire staff here at the Country Inn & Suites by Carlson, Bloomington West, we hope to see you again in the near future when your travels bring you back our way.

Best Regards,

Jason Vylasek
Assistant General Manager
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410 reviews from our community

Traveler rating
    179
    117
    54
    38
    22
See reviews for
162
78
26
93
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Fleming Island, Florida
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 24, 2013

I stayed at this hotel on and off from mid-September until mid-January and had a great stay each time. The rooms and premises are kept spotlessly clean. The front desk staff are friendly, helpful and knowledgable about events, tourist locations, food and entertainment venues. Notable were Jason, Rachel, Azza, Michelle, Nicole, Angie and Carly. Steve, Dick and Scott and other gentlemen kept the shuttles running well and were nice to talk to. The hot breakfast is good, and varied enough for most tastes, quick and convenient. The Onyx Bar and Restaurant has a variety of entrees, appetizers and pizza to satisfy any palate. the food is delicious and the prices are reasonable. Thanks to chef Tripper, Manuel and Jorge. Even better is the friendly, easygoing camaraderie that Sean, Ben, Jenn (barkeepers and wait staff) and the frequent visitors inspire. They'll soon greet you by name and have the 'regular' up on the bar for you before you sit down. The Housekeeping Staff are the best anywhere, are friendly and aim to please to ensure your room is stocked with all the necessaries and kept clean.

I see some complaints from others here and I say they are mostly bunk. Carpets and floors are kept in good condition and clean and dry. Lobby furniture is comfortable and attractive, along with the baby grand piano adding a hint of luxury. I found that any TV issues were usually the cable station itself and out of control of hotel staff. My recommendation is to not be in such a hurry to haul up the beer cooler and check out the room completely...if you are unhappy with anything, the staff will go out of their way to fix the issue or move you to another room...sitting in the lobby I have seen the front desk staff in action and they work hard to ensure that your stay is pleasant. Got a problem? ASK! And elevators need periodic maintenance to ensure safety. It can be a slight inconvenience, but I was more comforted by the attention to safety.

Oh, the Conservatory in the restaurant is often booked for wedding parties and corporate events. It is a lovely and elegant venue for these events, or just for a taste of luxury for a couple or small group.

The pool area is nice, clean and the water temp in the hot tub/jacuzzi is HOT! The gym is compact but adequate to your needs. In all the times I used the gym, it was never overcrowded. Again, clean at all times. The TV remote in the gym IS a bit iffy, my only complaint. But it still works!

Overall, this gentleman from Florida found this hotel to be a great place, with excellent staff, friendly guests...and too much good food! You'll feel like Family! My thanks to all at Country Inn and Suites!!!

Room Tip: All the rooms I stayed in were good to great. The corner suites were, of course, the best, with mor...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason V, Manager at Country Inn & Suites By Carlson, Bloomington West, MN, responded to this review, February 4, 2013
Thank you very much, Steve, for this absolutely amazing review! We loved having you as our valued guest here at the Country Inn & Suites by Carlson, West Bloomington MN for such an extended period of time as well. You left such an impact on all of us here, we all talk about you to this day. We were able to learn a lot from you, being that you became so close with all of us here at the hotel. You would consistently provide that candid 3rd party input that we rely on so much to ensure complete guest satisfaction. You are such an outstanding person, and a great friend; to all of us! Please do not be a stranger, Steve. If you ever make it back in town, please contact me and we will make sure to take care of you. We look forward to seeing you again in the future.

Warm Regards,

Jason Vylasek
Assistant General Manager. And -
Country Inn & Suites West Bloomington MN
Hotel and Restaurant staff!
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Des Moines, Iowa
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed at this hotel recently for a family gathering (we got 3 King rooms). For the price, I think the value was excellent. Great location close to the Mall of America and other shopping. The free breakfast was much better than most I've experienced. They had fresh fruit, oatmeal, cereal, eggs, sausage, toast/bagels/english muffins, waffle maker, yogurt and muffins. Free wifi in rooms and free parking was great. I also was pleased there was a mini fridge and microwave in the rooms. The room/bathroom are small, so it was tight with us and our son on an air mattress on the floor. But it was quiet and the bed was comfortable. We used the pool/whirlpool several times and they were well-maintained. Overall condition of the hotel was good. One elevator was down for service, but it didn't bother us too much. Bottom line: I would stay here again. But I think I'd bump up to a suite for more space if I was with a group again (very tight with 6 adults and 1 kid trying to hang out together/play games in one room).

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason V, Manager at Country Inn & Suites By Carlson, Bloomington West, MN, responded to this review, February 4, 2013
Thank you for this wonderful review of our hotel detailing your recent stay with us at the Country Inn & Suites by Carlson, West Bloomington MN. It is always so nice to be a part of family gatherings! We are thrilled to hear that your and your loved ones enjoyed our signature hot “Be our Guest” breakfast, and slept well in our beds. We hope to be a part of your future family gatherings the next time your travels bring you back our way. Thank you again for taking the time out of your busy day to write into TripAdvisor.

Best Wishes,

Jason Vylasek
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, WI
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed January 23, 2013

When our flight was cancelled in the middle of the night, we rented a car and found this place by calling a number provided by the airline for all the cancelled flights that evening. You could pick a number of hotels that were provided but we chose the Country Inn because of past good experience. We couldn't have been happier. The front desk staff were excellent and the room was warm and inviting, plus quiet. Great experience from this hotel after a disappointing flight experience. Good job, great place!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason V, Manager at Country Inn & Suites By Carlson, Bloomington West, MN, responded to this review, February 4, 2013
Thank you very much for taking the time out of your busy day to write into TripAdvisor in regards to your recent stay with us here at the Country Inn & Suites by Carlson, West Bloomington MN. I am terribly sorry to hear that your flight was cancelled, that is always a stressful situation. On the other hand, I am very happy to hear that your experience at our hotel was a positive one! It is always so nice to hear that our staff was did an excellent job accommodating you, and that your room was warm, inviting and comfortable. I will be sure to post this review on our back office wall for all of our staff to see. We truly look forward to seeing you again in the near future when your travels bring you back our way.

Thank you,

Jason Vylasek
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
2 of 5 stars Reviewed January 16, 2013

The furniture and carpets were worn out. One elevator was down, so waiting for the second elevator took forever. Televisions in rooms were at least 15 years old. I stayed with five other co-workers and four of us had problems with the televisions including they wouldn't turn on/turn off, remotes didn't work, closed captioning wouldn't turn off, etc. Also, the front desk worker was very rude during checkout and seemed unconcerned with our stays.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Bloomington West, MN, responded to this review, January 20, 2013
We are disappointed to hear in the problems you encountered during your stay with us. We are in communication with Carlson Corporate regarding renovations in the near future, so any problems regarding the condition of the hotel should be resolved soon. Management will be addressing your concerns regarding the poor service with the hotel staff to ensure any problems relating to this end immediately. We appreciate value your feedback and hope you get to visit us in the near future so we get the chance to exceed your expectations.
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Tooele, Utah
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed January 8, 2013

We stayed at the Country Inn when we had tickets to the Vikings vs. Packers game. Hotel shuttle took over 30 minutes to get to the airport to pick us up but it was no big deal since it was only 10:30am. They let us check in early :) The room worked. Bed and pillows were comfortable. Customer service was EXCELLENT! You have to sign up for the shuttle to take you to the mall and the airport and it only runs at certain times so just know that in advance. We were able to sign up for the times we wanted (even at the last minute!). Breakfast was really good. A nice balance of healthy and unhealthy items. Juice was NOT watered down like I have seen at other hotels that offer free breakfast. Did not use the pool but walked by and it looked good enough. The pool is open until Midnight and is adults only after 11pm :) Definitely a plus! The only bad thing was definitely the small bathroom, and it honestly is VERY small. My husband couldn't even shut the door to go to the bathroom, it was that small.

Room Tip: Ice machines are only on the 1st and 5th floor.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason V, Manager at Country Inn & Suites By Carlson, Bloomington West, MN, responded to this review, February 4, 2013
Thank you for taking the time to write into TripAdvisor regarding your recent stay with us here at the Country Inn & Suites by Carlson, Bloomington West MN. We are absolutely delighted to hear that we were able to accommodate your early check in request, and that you received EXCELLENT customer service from our staff. This is always so great to hear! I will be sure to post this review in our back office for all of our staff to see. Again, thank you for taking the time out of your busy day to write this review, we look forward to being your hotel of choice during your next visit to the Bloomington area.

Warm Regards,

Jason Vylasek
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chippewa Falls, Wisconsin
Level Contributor
130 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

Located 8 minutes from downtown Mpls just off 494. Close good shopping and Mall of America. Very good breakfast. No traffic noise. Quiet in halls. Helpful reception. Our room was clean and spacious. Will definitely stay again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason V, Manager at Country Inn & Suites By Carlson, Bloomington West, MN, responded to this review, February 4, 2013
Thank you for taking the time out of your busy day to write into TripAdvisor in regards to your recent stay with us here at the Country Inn & Suites by Carlson, Bloomington West MN. It is so great to hear that your stay was a pleasant one, and that you enjoyed our signature hot "Be our Guest" breakfast as well as the size of our guest rooms. We truly look forward to having you as our valued guest in the near future, and thank you again for taking the time to write in.

Warm Regards,

Jason Vylasek
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Bloomington West, MN

Address: 5120 American Blvd W, Bloomington, MN 55437
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Bloomington
#10 Business Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Bloomington West, MN 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Country Inn & Suites Bloomington West Hotel Bloomington
Country Inn And Suites Bloomington West
Country Inn Bloomington West
Bloomington Country Inn
Country Inn & Suites By Carlson, Bloomington West, MN North America

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