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“Nice place” 4 of 5 stars
Review of Hilton Garden Inn Minneapolis / Bloomington

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Hilton Garden Inn Minneapolis / Bloomington
3.0 of 5 Hotel   |   5140 American Blvd W, Bloomington, MN 55437 (Formerly Hilton Garden Inn Bloomington)   |  
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Ranked #4 of 38 Hotels in Bloomington
Fargo, United States
1 review
“Nice place”
4 of 5 stars Reviewed January 14, 2014

Beautiful building. Nice clean rooms. Very friendly staff. We had a quiet room. However, it didn't seem very affordable for families. It didn't have much to offer those with kids. Meal prices (even breakfast) was really expensive. It seemed better suited for business trips or a weekend retreat without children.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmett L, General Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, January 22, 2014
Thank you for sharing your comments about our property, staff and the rooms. Please stop by and say hi if you are ever in the Bloomington area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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347 reviews from our community

Traveler rating
    205
    105
    25
    7
    5
See reviews for
110
71
14
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Waterloo, Iowa
1 review
5 of 5 stars Reviewed January 13, 2014

the motel was very clean and all the staff was very friendly and helpful. will definitely stay there again. beds were very comfortable. got the bed and breakfast package which was a super deal for the room and breakfast buffet in the morning. the food in the buffet was very good.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmett L, General Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, January 22, 2014
Thank you for your comments about the staff, beds and cleanliness. We are happy you enjoyed the Bed and Breakfast package and enjoyed the breakfast buffet. We look forward to seeing you soon.
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stillwater, Oklahoma, United States
1 review
5 of 5 stars Reviewed January 12, 2014

Three couples stayed to attend a family members birthday celebration. The hotel staff were especially friendly and helped us have a great experience in many ways. Rooms and beds were excellent. Breakfast was great.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmett L, General Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, January 22, 2014
Thank you for taking the time to review our property. It's great to hear that everyone in your party enjoyed our property, the food, comfort of the beds and the friendliness of our staff. Hope to see you soon.
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Brooklyn Center, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 12, 2014

Great local spot! I live locally but came to stay with family on New Years. I sure am glad I did!

First, you need to know how I feel about customer service.... It seems 85% of the time my wife and I go out to eat/travel we are treated like a plague. We are kind and understanding people! I swear it!! But bad service seems to be drawn to us. So when I experienced the service at Hilton I knew it was something I need to share.

The gal at the front desk, Kendra, was so incredible it made me want to leap across the desk and hug her! Our family occupied the lobby and bar for a large portion of our time here. We drank up the coffee... Ordered plenty of drinks... Got directions all over the place... and pestered her for many more things that I cannot recall. All the while, she had the biggest and brightest smile on her face and a tone in her voice which made me know she actually CARED about the answers she gave us. She CARED about our family having a good time in the lobby instead of acting like we were a bother. OH!! ... and SUE (Bartender) also CARED that we were enjoying ourselves!

I could go on and on and on about how great the service was.. but one thing is clear and that is all the staff we encountered had a genuine concern to ensure we were having a good experience. Location, Cheap rates, Amenities, etc are all fine and dandy... but I am the type of person who would pay 5x the rate of the neighboring "5 Star" hotels to get the service Kendra provided us with.

Thank You!

Room Tip: If Sue is working at the bar you HAVE to stop by for at least 1 drink. She will make your day.
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmett L, General Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, January 22, 2014
We can't thank you enough for the comments about our staff, in particular Kendra and Sue. Our team of associates work hard to ensure each and every guest receive outrageous guest service and we could not be more proud of them. I will be sure to pass on your comments to Kendra and Sue. Once again, thank you for the your comments.
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A TripAdvisor Member
5 of 5 stars Reviewed January 12, 2014

Great staff! I stayed at this hotel for a business trip and I could not be more pleased with the service. They have a great dinner menu which can be utilized in the dining room or in the privacy of your room. This was particularly useful for me since I did not have a rental car (not to mention it was -15 degrees outside!). They also have a fully stocked bar so you can unwind with a nice cocktail after a long day at work.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmett L, General Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, January 22, 2014
Thank you for choosing to stay with us for your business trip. We are happy that we have the dining option available to you so you don't have to go out in the cold again after a long day of work. We hope to see you again soon.
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Wisconsin
Top Contributor
78 reviews 78 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 8, 2014

We stayed at this hotel on New Years' Eve, as we were flying out of Minneapolis airport the next day, and were using their "park and fly" option. The hotel staff was great, very helpful upon check in. The room was nice and comfortable, quiet, clean and the AC worked great. Clean, comfortable bathroom as well. We did not use the pool but it looked great. Just too tired for it that night. The airport shuttle was fantastic... on time, courteous drivers, went out of their way to be helpful... and when we landed on our return trip and called the hotel, the van arrived to pick us up promptly and the driver was again very kind and helpful. Overall, a great experience and we would recommend this hotel to everyone.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmett L, General Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, January 22, 2014
Thank you for taking the time to review our property. We are happy you had a wonderful experience on New Years Eve and had a chance to take advantage of our park and fly package. Sounds like it was a great way to end 2013. Hope to see you again in the near future.
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Coralville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 8, 2014

I think this is a very nice property. Our only issues that we experienced was we had a rate issue that was not resolved, a comfort issue in regard to the bed and the heating and cooling system. The rate thing I won't bore you with as rate issues happen and are addressed in either the hotels favor or the guests. Its simply part of traveling. The bed issue was that it was very uncomfortable BUT, found out from another guest traveling with us that the beds could be adjusted. Wished I'd know that. He said the front desk told him, didn't tell me. So I'm sure it would have been of comfort had I known it was adjustable. We had issues with our heating/cooling controls. I'm guessing it was isolated to my room as others said theirs were fine. We just suffered thru it as we didn't spend that much time in our room. On the positive side, the lobby was great...fun place to hang out. Very clean, great decor and an open and fun place to hang out with friends/family. The rooms were laid out very nicely. Very clean. Bathroom set up was tight but still very nice. Staff was great and friendly. The property was close to everything (shopping, dining, etc). Great proximity to everything.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmett L, General Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, January 22, 2014
Thank you for sharing your feedback and letting us know how we can improve. We are sorry about the rate issue, which we hope was eventually resolved. We also want to apologize about not notifying you of our GSS beds and the issues with your hvac unit. We hope that you give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Minneapolis / Bloomington

Address: 5140 American Blvd W, Bloomington, MN 55437 (Formerly Hilton Garden Inn Bloomington)
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Bloomington
#6 Business Hotel in Bloomington
#6 Family Hotel in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Minneapolis / Bloomington 3*
Number of rooms: 108
Official Description (provided by the hotel):
The Hilton Garden Inn Minneapolis/Bloomington hotel in Minnesota is centrally located at I-494 and Normandale Boulevard, just eight miles from the Minneapolis-Saint Paul International Airport (MSP) and five miles from the world-famous Mall of America, featuring the Nickelodeon Universe theme park and American Girl. Stay in a spacious guest room or suite at this Bloomington, MN hotel and enjoy complimentary WiFi and all the comforts of home, including a large television and separate work desk. Swim in the hotel’s indoor pool or relax in the whirlpool. Maintain your exercise regimen in the fitness center with cardio machines and weights, or check out a Stay Fit Kit® from reception and work out in your room. Enjoy a delicious cooked-to-order breakfast every morning in The Garden Grille & Bar, or simply grab snacks, drinks and light meals from the 24-hour Pavilion Pantry®. Work away from the office in the business center, and hold meetings in the hotel’s 1,220 sq. ft. of flexible function space. ... more   less 
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Also Known As:
Hilton Garden Inn Bloomington Hotel Bloomington
Bloomington Hilton Garden Inn
Hilton Bloomington
Hilton Garden Inn Minneapolis / Bloomington MN, North America

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