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“I Smell the Need for Change” 4 of 5 stars
Review of Hilton Garden Inn Minneapolis / Bloomington

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Hilton Garden Inn Minneapolis / Bloomington
3.0 of 5 Hotel   |   5140 American Blvd W, Bloomington, MN 55437 (Formerly Hilton Garden Inn Bloomington)   |  
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Ranked #3 of 38 Hotels in Bloomington
Certificate of Excellence 2014
Chagrin Falls, Ohio
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
“I Smell the Need for Change”
4 of 5 stars Reviewed March 25, 2013

My sister and I checked into the Hilton Garden Inn, a hotel we've stayed at numerous times. As soon as we walked in, we were hit with the overwhelming smell of some sort of air freshener. I have allergies am sensitive to perfumes, so this was really not a good thing. We told management, so they were aware, but we were advised this was something new that was being implemented into their hotels as part of the changes being made. I must note that management on every shift was very kind and understanding. With the restaurant in the lobby (with a real fireplace and free Internet), and using my computer there, it got the point where I couldn't stand it anymore and removed three - count 'em three - Scented Oil Dispensers from the outlets to get some relief.

The room was nice with some amenities you don't always receive. There was a microwave and mini fridge for restaurant leftovers. They also have a nice business center and a workout room. However, I've noticed in my travels of late that most hotels have cut down on their in-room lighting. This room was no exception. It makes getting ready for the day a little more difficult.

Another amenity was a Sleep Number Bed which was nice for me. My sister had a malfunctioning bed which was flat on one side and high on the other, so she was on a slant all night. Since she has a bad back, she had difficulty sleeping both nights. Management put in a service call after the 1st night and a maintenance call was done, but the problem wasn't solved. To the management's credit, they compted one of the nights and thanked her for letting them know that it still needed attention.

We had breakfast in the lobby restaurant. This was a real plus for the hotel. Their full breakfast buffet is only $9.99 and includes made to order items like omelets and Belgian waffles. Regular buffet items include scrambled eggs, bacon/sausage, potatoes, cereal, yogurt, fresh fruit and more. The servers are friendly and VERY attentive. The only down side to the restaurant was that it was in the smelly lobby.

Overall, I still give the hotel a 4 rating.

Room Tip: Get a room on a high floor in the front of the hotel because the morning sun that comes in is beauti...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSPBL, Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, March 29, 2013
Thank you for sharing your open and honest feedback regarding your recent stay with us here at the Hilton Garden Inn of Bloomington, MN. It is with great pleasure that I read your comments about our management associates and their eager willingness to help with the smells in the lobby. Please accept our apologies if the comfort of your stay was interrupted due to the bed accommodations and we appreciate you informing us of the issues you experienced. We will use your feedback to improve our property for future stays and guests. We appreciate the 4 star review and hope to host you again!
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358 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Warroad, Minnesota
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 16, 2013

I've been a business traveler staying at this hotel for the past five year. This hotel and it's staff make you feel like family and like you are at home. Love to new lobby redo. Our group can now eat meal together at the large table in the lobby. Kendra, John and Sue do everything they can to make your stay the best.

Room Tip: Try to stay on the back side, as the lights on the front are very bright at night
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSPBL, Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, March 18, 2013
Thank you for the wonderful review! We love hearing such positive feedback regarding our team of associates… they work hard to provide “Outrageous Guest Service” and we could not be more proud of them! Your kind comments will be shared with them all. We appreciate your loyalty when choosing where to stay and are so happy you like our newly remodeled lobby. Thanks again and we look forward to seeing you again!
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Austin, Minnesota, United States
1 review
5 of 5 stars Reviewed March 14, 2013

The room was clean and comfortable, very quiet. The hotel staff was great, very friendly and helpful. We stayed for a business trip but are considering staying again in the future as a leisure trip. This hotel was a very pleasant experience. The breakfast rate is worth it, breakfast was awesome.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSPBL, Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, March 18, 2013
Thank you! It is a pleasure reading your kind comments regarding your stay with us here at the Hilton Garden Inn. Our team of associates take great pride in providing the best customer service possible and we are thrilled you found them to be friendly and helpful. We truly hope you do decide to return and stay with us again for a leisure trip. Thanks again for the 5 star review!
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Azle
1 review
4 of 5 stars Reviewed February 22, 2013

The facility was very clean, from the moment you stepped into the lobby to the rooms. The staff were all very friendly and helpful. We had a problem with our TV not working properly and they immediately addressed the problem. This location is close to the airport, several restaurants, major highways to various parts of the city and the Mall of America. Good value for your money.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSPBL, Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, March 13, 2013
We are so happy you received such warm attention from our front desk associates and we appreciate your positive comments on our newly renovated property. At this Bloomington property, we are fortunate to be located in an ideal location for guests’ traveling for either leisure or business. We appreciate you taking time to post a review and hope to see you again!
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Winnipeg, Manitoba, Canada
1 review
4 of 5 stars Reviewed February 21, 2013

Great location, close to mall, hotel was very clean. Staff was great very helpfull as to where to go what to do. Not much for kids, pool small. Great for couples and business not so much for families. Stayed at a few different hotels this trip, this was one of the cleanliest.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSPBL, Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, March 13, 2013
Thank you for posting a review of our property! We are very proud of the excellent quality we provide our guests in particular as it relates to the cleanliness of our property and we are happy you agree. We appreciate you choosing to stay with us and would love to host you again if ever again in the area.
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Minnesota
Top Contributor
150 reviews 150 reviews
38 hotel reviews
Reviews in 59 cities Reviews in 59 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed February 18, 2013

This HIlton also provided complimentary shuttle service to the Mall Of America too. The restuarant is small and has a limited menu but was very good. The evening waitress in the restuarant was excellent!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSPBL, Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, February 20, 2013
What a wonderful comment – we are delighted that our team of associates made you feel special during your stay with us! We think all of our valued guests are special and deserve the best customer service possible. It is great that you were able to take advantage of our free shuttle service to the Mall of America as well as eat at our new “Garden Grill” restaurant located in our recently renovated lobby. We appreciate you staying with us!
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Mankato, Minnesota
1 review
5 of 5 stars Reviewed February 14, 2013

We stayed here and found the staff helpful, courteous, and very cheerful. We had dinner at the restaurant and meals were hot and delicious. Our room was clean and comfortable. We needed an early morning ride to the airport and staff handled the arrangments. We could not have ask for a nicer stay.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSPBL, Manager at Hilton Garden Inn Minneapolis / Bloomington, responded to this review, February 15, 2013
Thank you for the great review! We are so happy that our staff was ready to accommodate and assist you and that you were able to eat at our restaurant the “Garden Grill”. We have made recent improvements to this restaurant and we love hearing positive feedback about it. We appreciate you choosing to stay with us and hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Minneapolis / Bloomington

Address: 5140 American Blvd W, Bloomington, MN 55437 (Formerly Hilton Garden Inn Bloomington)
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Bloomington
#5 Family Hotel in Bloomington
#6 Business Hotel in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Minneapolis / Bloomington 3*
Number of rooms: 108
Official Description (provided by the hotel):
The Hilton Garden Inn Minneapolis/Bloomington hotel in Minnesota is centrally located at I-494 and Normandale Boulevard, just eight miles from the Minneapolis-Saint Paul International Airport (MSP) and five miles from the world-famous Mall of America, featuring the Nickelodeon Universe theme park and American Girl. Stay in a spacious guest room or suite at this Bloomington, MN hotel and enjoy complimentary WiFi and all the comforts of home, including a large television and separate work desk. Swim in the hotel’s indoor pool or relax in the whirlpool. Maintain your exercise regimen in the fitness center with cardio machines and weights, or check out a Stay Fit Kit® from reception and work out in your room. Enjoy a delicious cooked-to-order breakfast every morning in The Garden Grille & Bar, or simply grab snacks, drinks and light meals from the 24-hour Pavilion Pantry®. Work away from the office in the business center, and hold meetings in the hotel’s 1,220 sq. ft. of flexible function space. ... more   less 
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Also Known As:
Hilton Garden Inn Bloomington Hotel Bloomington
Bloomington Hilton Garden Inn
Hilton Bloomington
Hilton Garden Inn Minneapolis / Bloomington MN, North America

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