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“Never Again” 1 of 5 stars
Review of Northwood Inn and Suites

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Northwood Inn and Suites
2.0 of 5 Hotel   |   1225 E 78th St, I-494, Exit 3, Bloomington, MN 55425   |  
Hotel amenities
Ranked #37 of 38 Hotels in Bloomington
Pulaski, Wisconsin
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Never Again”
1 of 5 stars Reviewed July 24, 2013

While the motel room looked nice, the beds were bad. One had such a bad dip in it, we couldn't sleep there. The sofa sleeper wasn't good either. The shower curtain bar was falling off the wall making it impossible to close the curtain. The TV was nice and the pool was warm. The wifi was unsecured. If I could have given zero stars for a rating, I would have.

Room Tip: Stay at another motel instead.
See more room tips
  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northwoodinnandsuite, Webmaster at Northwood Inn and Suites, responded to this review, August 10, 2013
Dear Guest:

The Northwood Inn thanks you for choosing us for your recent stay and the review.

We have noted your valuable review and take it with due seriousness.

In fact, it’s one of the only ways we can improve.

We have addressed to your observations like bed sheets, towels and also the amenities in the best possible manner and would like you to stay us again.

Assuring you a fine stay next time,

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
    21
    24
    8
    13
    41
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Leeper, Pennsylvania
1 review
4 of 5 stars Reviewed June 27, 2013

This is an older motel but kept very clean. The staff was very pleasant and personable. There is an indoor pool but we did not use it. It is very close to the Mall of America. We would stay there again if we are ever in the area again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duluth, Minnesota
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 19, 2013

We've used the Northwood Inn and Suites twice now when flying out the Minneapolis airport. The hotel is nothing fancy but we've only needed a place to sleep and a very early ride the airport in the morning. The convenience of the taxi at anytime we want is what made us book here for the second time. You just tell the person at the front desk when you want to be taken to the airport and the taxi is there waiting for you - no messing around with a shuttle at certain times or waiting around for other guests. It's only about a 10-15 minute ride to the airport. Pick up at the airport is super easy and quick too. The hotel gives you a card with the taxi service phone number on it and you give them a call when you've got your luggage. The taxi drops you back off at the hotel. Easy as can be. We'll definitely stay here again on our next trip out of Minneapolis.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sitka, Alaska
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 12, 2013 via mobile

Well we tried canceling when we first arrived because the sight of the place is just horrific. It looks run down. There were two cop cars outside of it and talking to someone about who knows what. The staff was rude when we requested to cancel our reservation, stating we had to get it approved by the manager. We got the managers number who basically hung up on us, and when we called back, he said he talked to the owner who said they had to follow policy and could not give us our money back. So, we paid $74 for a crappy room that felt totally unsafe. This place should be shut down. Stay away!!!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northwoodinnandsuite, Webmaster at Northwood Inn and Suites, responded to this review, July 4, 2013
Dear Guest,

Thank you for choosing to stay at the Northwood Inn and Suites during your recent visit to our area.

Upon receipt of your review, the following steps were taken:

• Front desk staff and the Manager received additional training in the courteous, helpful manner in which they are to treat our valued guests.

• Housekeeping received additional training in seeing that the rooms are properly clean before assigning to our valuable guests.

I hope that the next time you are in our area you will once again choose to stay at the Northwood Inn and Suites. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2013

if your looking for a large, comfortable, clean room with a nice TV, fridge and micro.....this is the place. Very limited choices for breakfast, but for the price you can't beat it. We would stay again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed May 15, 2013

I am from VA came to MN for business trip. I booked a hotel online. When i get there i thought its not a nice place to stay but after a while i realize that i was wrong. Staff from hotel treated me very good and friendly. I had a delux king size room and that was bigger than i thought. Room was nice and clean with flat tv, fridge and microwave. I would surely stay here again when i visit Bloomington again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
241 reviews 241 reviews
44 hotel reviews
Reviews in 73 cities Reviews in 73 cities
211 helpful votes 211 helpful votes
1 of 5 stars Reviewed May 13, 2013 via mobile

You get what you pay for...this hotel/motel looks better from the outside than its inside.

While the room was large, it was horribly dated and not even up to Motel6 or Travelodge standards. The bathroom was cramped and in serious need of being renovated ... just like the guestroom decor.

So if all you want is a place to crash for a few hours, this place might do. This motel's location is close to MSP airport and Mall of America.

But for use, this place is a little creppy...

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northwoodinnandsuite, Webmaster at Northwood Inn and Suites, responded to this review, May 25, 2013
Dear Guest,

Thanks for choosing the Northwood Inn and Suites and staying with us during your recent visit.

We appreciate your review and take your observations quite seriously to improve our guest services.

Appropriate steps have been taken that such an unlikely incidence never occurs again.

The housekeeping and maintenance staff have been really put to task to attend each of your point of observation.

I hope that the next time you visit our area, you will once again choose to stay at Northwood Inn and Suites. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Northwood Inn and Suites

Address: 1225 E 78th St, I-494, Exit 3, Bloomington, MN 55425
Location: United States > Minnesota > Bloomington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #37 of 38 Hotels in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Northwood Inn and Suites 2*
Number of rooms: 46
Official Description (provided by the hotel):
Welcome to the Northwood Inn and suites Bloomington! The Mall of America is 1 mile from the Northwood Inn & suites for numerous shopping, dining and entertainment venues. Northwood Inn and suites is four miles from Minneapolis-St. Paul International Airport and offers comfortable accommodations while having a central location near the region's main attractions. Guest services include 24-hour attendant, free parking, indoor heated pool, business services and a complimentary continental breakfast. Rooms feature complimentary wireless Internet access, microwave and refrigerator. Dining options near the motel include Denny's, Split Rock Grille, Shells Café and Outback Steakhouse. The Water Park of America is three blocks from the motel featuring the largest indoor water park in America. ... more   less 
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Also Known As:
Northwood Hotel Bloomington
Bloomington Travelodge
Bloomington Travel Lodge
Travelodge Bloomington
Travel Lodge Bloomington
Northwood Inn And Suites Bloomington, MN, North America

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