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“great stay” 5 of 5 stars
Review of Country Inn & Suites at Mall of America

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Country Inn & Suites at Mall of America
3.0 of 5 Hotel   |   2221 Killebrew Drive, Bloomington, MN 55425   |  
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Ranked #8 of 38 Hotels in Bloomington
Certificate of Excellence 2014
GreenLeadersGold level
Rochester, Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“great stay”
5 of 5 stars Reviewed January 4, 2014

The location is just across the Mall of America and there is a free shuttle bus service that leaves every hour. The hotel is connected to IHOP and TGIF so that it is not necessary to go out in the cold to go to either one of these restaurants, and for people who bring food in, the rooms are equipped with a fridge and a microwave. There is also free breakfast and free wi-fi.

The pool area was nice, not congested, well-ventilated. The water was warm enough and the pool water uses a chlorine-saltwater mix that makes the pool less chlorinated. Very nice. I have only seen this in a few high-end hotels.

Staff was friendly and welcoming. Great stay! I would definitely stay again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review, January 12, 2014
I'm so glad you had a positive experience with our hotel. Thank you for sharing the details of our amenities with other travelers coming to the area. I know it will be helpful to them and we are all grateful for the endorsement. I'm also happy you enjoyed the salinated pool water. It is much easier on swimmers because the ph of the water matches the ph in human tears. Thank you for mentioning that unique feature in our hotel. Sincerely, Jodie Grannes 952-646-2800
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730 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Mission, Texas
Top Contributor
110 reviews 110 reviews
19 hotel reviews
Reviews in 58 cities Reviews in 58 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed December 31, 2013 via mobile

Our family of 5 recently stayed at this hotel during our holiday trip to Minnesota. This hotel is super close to the airport and the Mall of America. There's a shuttle that takes you to the mall FREE every hour until late at night. The bed is nice and comfortable. Has free WIFI. They serve hot breakfast,variety of fruits etc every morning. The staff from the guest service, breakfast area, housekeeping are all exceptionally nice. There is an IHOP and TGIF next to the hotel. This hotel is not a 5 star one BUT has 5 STAR service! I HIGHLY recommend this hotel for families.

Stayed December 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review, January 12, 2014
I'm so glad to see you had a 5 star experience with our hotel. That is what we strive for every day and we are very grateful that you shared your feedback with other travelers researching our area. Thank you for recommending us and I hope I'll have the opportunity to meet you in person during your next visit. Sincerely, Jodie Grannes 952-646-2800
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southampton england
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 29, 2013

we stayed here from dec15th to dec23rd and can not fault this first class hotel, have travelled a lot and stayed all over the world,and this was one of the best, every one was so helpful and polite, and couldnt do enough to make our stay enjoyable,the shuttle bus drivers were lovely and helped us, in any way they could, when we needed the help, then, there was the front desk staff,, there is a lovely and friendly night desk lady, who always, went out of her way, to chat to me, during the night, when i couldnt sleep, cant remember her name sorry, but she is petite, and so happy, during the day, we couldnt believe, how happy and helpful, pierre and johnthan were on the front desk, always smiling and went that extra mile, to answer our questions, nothing was too much trouble for them, missing them already, wanted to take them home with us. also, any one notice, that they look like eddie murphy and samuel l jackson lol? our room was comfortable and kept clean every day, by the lovely maria, what a sweet and lovely lady she is, thank you, breakfast, was yummy, and the ladies, who prepared it every day, always had a cheerful smile, and hello, evry morning, hotel is clean and spotless, couldnt and cant fault it in any way, from the moment you step in this cosy and clean hotel, you are made to feel welcome, and we cant wait to visit next year, from england,so a massive thank you to all the staff who made our holiday, the best ever, love the houghtons room 503 xx

Room Tip: we were on the fith floor and so quiet and cosy but was throughout the hotel
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Green Features: love it that they are enviromentally friendly and no smoking too,
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review, January 12, 2014
What a delightful review! I'm thrilled to see you had a good experience with our hotel and I have to say, several of my employees mentioned how much the enjoyed visiting with you and your family while you were staying with us. It sounds like you travel extensively and we are all very honored that you selected our hotel for your trip to Minnesota. I hope you'll be back in our area in the future. We do have beautiful weather during the summer months. Sincerely, Jodie Grannes 952-646-2800
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Fargo, North Dakota
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 27, 2013

Stayed at this property two times in the past month - Property is very nice and nave absolutely no complaints. We flew out on Dec. 3rd early in the morning and utilized the hotel shuttle service -- It was a nice surprise to have some food available at 4:00 am so we were not overly hungry for the long day of traveling.
- On our return trip, it was a great surprise to be upgraded to a Jacuzzi suite - We were returning to the states from our wedding. Very thoughtful! There was one minor issue that we ran into but staff was able to take care of it so it wouldn't happen again.
- I will return to this property in the future if/when I am in the Twin Cities or fly out of MSP...

Room Tip: Book a room here - Great property - the only tip you need!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review, January 12, 2014
Thank you very much for taking the time to recommend our hotel to other visitors to our area. Congratulations on your marriage! I'm honored that the upgrade our agents gave you is a positive part of your honeymoon memories. I hope you'll be back to stay with us again when your travels bring you to the area. Best wishes, Jodie Grannes 952-646-2800
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Durham, North Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2013

We came from NC to visit MoA on November 6 and 7; pickup at the airport was on time, check-in was swift and easy, our room was room was clean and the free breakfast was good. Pierre was especially helpful when we wanted to visit downtown.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review, January 12, 2014
Thank you very much for taking the time to post such a nice review on Trip Advisor. I'm so glad our hotel worked out well for you. I shared your comments with Pierre and you made his day! With gratitude, Jodie Grannes 952-646-2800
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 22, 2013

I would highly recommend staying here if you are in the area. The staff will take care of you.
Also TGI Fridays and IHOP are connected to the hotel so no need to go outside in the cold.
They will also shuttle you to the Mall of America so no need to finding a parking spot.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review, January 12, 2014
Thank you very much for the glowing endorsement you gave our hotel. We appreciate your positive feedback and look forward to seeing you again when you are back in our area. Best wishes, Jodie Grannes 952-646-2800
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Battle Creek, Iowa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 17, 2013

We stayed at the Country Inn & Suites at the Mall of America in Bloomington, MN. On check in, Jonathan was the most personable, knowledgeable person. He made my day. Very friendly and knowledgeable. The staff as a whole was great for our stay.

The breakfast and breakfast room were great. Lots of variety and a clean and comfortable area.

The room was a different story. We rented a "King" Suite that was not really a suite except in name. The bedroom was small, the bed filled it just about completely. The bed it self was just average. Not what I expected. The queen foldout might have been the worst bed I have ever slept on. We finally pulled the mattress off the bed and laid it on the floor. The "living" area of the suite was cramped and poorly laid out.

I might stay there again, but not in the $200 "King" Suite. Way overpriced.

Staff = Great, Service = Great, Room = Disappointing and overpriced.

Room Tip: I would say plan far ahead. Suites not worth the money. Very poor as far as suites go.
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodieLG, Manager at Country Inn & Suites at Mall of America, responded to this review, January 12, 2014
Thank you very much for taking the time to share your feedback regarding our hotel. I'm so glad Jonathan made your day. I do apologize that the room felt small and the sofa bed was not comfortable. We would be happy to make accommodations if you ever encounter something like this in the future, so please don't hesitate to contact our front desk with any and all requests. Sincerely, Jodie Grannes 952-646-2800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites at Mall of America

Address: 2221 Killebrew Drive, Bloomington, MN 55425
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Bloomington
#6 Business Hotel in Bloomington
#8 Family Hotel in Bloomington
#9 Romantic Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites at Mall of America 3*
Number of rooms: 233
Official Description (provided by the hotel):
Country Inn & Suites By Carlson, Bloomington at Mall of America is a hotel with a perfect location for your next business trip or family vacation. Amenities include: complimentary hot breakfast buffet, complimentary high speed internet, two heated indoor pools, services like a fitness center, and a free shuttle to both Mall of America and Minneapolis - St.Paul International Airport. The location is perfect as the hotel is located next next door to the world-renowned Mall of America. Also, the light rail is only steps away making it easy for guests to explore the attractions of the downtown Minneapolis or other Twin Cities attractions. The Minnesota Zoo, Fort Snelling, Target Field and the Science Museum of Minnesota are just a few other top spots. ... more   less 
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Also Known As:
Country Inn And Suites At Mall Of America
Country Inn & Suites At Mall Of America Hotel Bloomington
Country Inn Bloomington
Bloomington Country Inn
Country Inn & Suites At Mall Of America Bloomington, MN, North America

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