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“Unforgiving management” 1 of 5 stars
Review of Super 8 Baxter/Brainerd

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Super 8 Baxter/Brainerd
2.0 of 5 Motel   |   14341 Edgewood Dr, Baxter, MN 56425   |  
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Ranked #3 of 8 Hotels in Baxter
Rosemount, Minnesota
1 review
2 helpful votes 2 helpful votes
“Unforgiving management”
1 of 5 stars Reviewed February 24, 2011

Had a reservation for a saturday night, Snowstorm came in friday evening, when we called to say we couldnt make it, manager told us "24 hours notice" and billed our credit card. I understand policies but, this is Minnesota! a little compassion would of kept a loyal super 8 customer. instead, hello Americinn from now on!

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    58
    49
    20
    9
    4
See reviews for
42
30
12
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Pierre, South Dakota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2010

A friend of mine and I stayed here for the 2010 NHRA drag races in Brainerd. We were just happy to get a room in town and not have to drive 30+ miles every day. When we arrived we were pleasantly surprised by how nice the room was. The hotel is on an access road, so it is set back from the highway, making it more quiet than some places I've stayed. The access road also allows you to get to several restaurants and stores without having to actually get back on the highway. The wireless internet is superb, and the staff is friendly and helpful. We intend this to be our regular place to stay for the future.

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Saint Paul, MN
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2010

We stayed two nights at the Super 8 in Baxter, MN. The atmosphere was great and the room and common areas very clean. We were treated very well. The breakfast was awesome. Thank you to the staff at Super 8 Baxter for their hard work.
Bob and Jody

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fargo, North Dakota
1 review
5 of 5 stars Reviewed September 7, 2010

We stayed at this Super 8 a couple of years ago and it was an awesome stay then and it continues to be an awesome stay!! From the hotel staff to the cleanliness of the rooms to the building and parking lot itself there is not one thing that we would change. We will always stay there when we are in the area and also let our family and friends know about it. Superb!!

  • Stayed August 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed August 6, 2009

I was pleasantly surprised with this Super 8! Staff, especially Nancy and the Front Desk daytime girls, were awesome! Room was comfortable (Except the pillows - take your own pillows! They are like rocks!); the bathroom very clean; the complimentary breakfast was decent; microwave and mini-fridge in the room; wireless internet access in the room and a computer and printer in the lobby. There is a downstairs room with a pool table in it that you can hang out in which is great for kids and teens. The location is great - within walking distance of several different restaurants and right on the main highway that leads straight to the Cities.

On the other hand one thing that annoyed us was the fact that on three different occasions we were told to "quiet down" rather rudely for no reason. The first occasion we were walking through the lobby at about 11pm just chatting. The guy on Front Desk (very rude) yelled out much louder than we were chatting "NO!!! That's not allowed!!" I turned around thinking he was talking to another person who was doing something terrible - but no, he was talking to us! The second and third times we received calls in our room stating that we needed to be quiet - however we were simply sitting quietly watching the Discovery Channel (!!) at around 10pm. The real reason this annoyed me so much was because the employees were so much louder than any of the guests! The Housekeeping staff slammed doors continuously early in the morning, tramped around the room upstairs and we were unlucky enough to have the room right next to the housekeeping laundry room and had to endure the constant opening and slamming of this door from about 7am onwards. However this would be easily remedied by asking for a top floor room away from any type of laundry room, ice machines etc.

The other thing that was quite strange was that we received housekeeping every day except once (no big deal - I got towels from the desk) but every day they didn't make the beds. I questioned this out of curiosity on the last day and was told that because we had left a child's blanket on the bed each day then the housekeepers couldn't re-make it. I work in a large resort in Florida and this is ridiculous. The only reason a housekeeper shouldn't make a bed is if it's full of expensive computers, electrical items, jewelry etc. then I would understand. But a child's blanket?? They should have made the bed and placed the blanket back on top, or on the end of the bed. It seemed like a strange excuse to skip the bed making!

Overall we'll be back and would certainly recommend to Others. Was very pleased we ended up at the Super 8.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gramiam, General Manager at Super 8 Baxter/Brainerd, responded to this review, August 10, 2009
Thank you for the great review. I
appreciate having you as our guests and hope to see you again soon.

I am sorry you felt our night auditor was too strict. Out of courtesy to our other guests we do enforce noise regulations after 10pm.

Our laundry room door noise was fixed immediately upon you notifying us of the problem and I appreciate your input.

Thank You for your comments and we hope to see you again soon!

Nanci Hallam
Super 8
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Frances, Canada
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 31, 2008

We stayed here for a night in late October. I was kind of weary to stay at a Super 8 after my last experience with the chain. I was really surprised by this one! The room was clean, the bed was comfortable, we weren't cramped! This, by far, is the best Super 8 I have ever stayed at!

  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Provo, Utah
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 21, 2008

I've stayed here a few times. I always get a non-smoking room with a queen bed and pay around $70/night. The bed is comfy, room is always clean, and bathrooms are bright and have a "new" feel to them. The front desk staff is always nice. The rooms come with a microwave and small fridge which is nice, and I've never had a problem with noise from the outside or other guests here. I'd stay here again in a heartbeat. It's a great price and great room. Can't go wrong.

  • Stayed May 2008, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gramiam, General Manager at Super 8 Baxter/Brainerd, responded to this review, July 15, 2009
Thank you so much for your nice
review of our property. We appreciate your
business and hope to see you again soon.
Thank You
Nanci Hallam
Super 8
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Baxter/Brainerd

Address: 14341 Edgewood Dr, Baxter, MN 56425
Phone Number:
Location: United States > Minnesota > Baxter
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Baxter
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Baxter/Brainerd 2*
Number of rooms: 63
Official Description (provided by the hotel):
Our Award Winning Super 8 has a large breakfast with make your own Belgian waffles,hard boiled eggs,juice,cereal,toast and much more. All of our rooms have microwaves, refrigerators, coffee pots and 32 inch flat screen television. Our meeting room with a pool table, television with DVD and VCR plus multiple chairs and tables is great for groups staying at our property. The property also has wireless high speed internet access plus a computer for guest use. ... more   less 
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Also Known As:
Super 8 Baxter/Brainerd Hotel Baxter
Baxter Super Eight
Baxter Super 8

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