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“Great Location and Helpful staff” 4 of 5 stars
Review of Hampton Inn Grand Rapids-South

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Hampton Inn Grand Rapids-South
2.5 of 5 Hotel   |   755 54th Street SW, Wyoming, MI 49509   |  
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Ranked #2 of 3 hotels in Wyoming
Whitmore Lake
Reviewer
3 reviews 3 reviews
3 hotel reviews
“Great Location and Helpful staff”
4 of 5 stars Reviewed June 6, 2013

We stayed at this hotel during a volleyball tournament. It was packed with teenage girls. The staff kept the hotel as well maintained and quiet as possible. Would definitely stay again if in the area. The location was superb.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, June 9, 2013
Dear Devon G:

Thank you for writing about your recent experience with us. I am happy to hear you enjoyed your stay with us last weekend during the Michigan State Track and Volleyball tournaments. It's always a busy weekend for the city of Grand Rapids and I'm happy to hear we not only met your expectations but exceeded them. We can't wait to serve you again.
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136 people have reviewed this hotel

Traveler rating
    70
    42
    18
    5
    1
See reviews for
43
31
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50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Lexington, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2013

This Hampton Inn was very nice. The facility, amenities, and staff were all top notch. I had no complaints during my stay. We came to town for a wedding and everything was close. Access to all roads to go everywhere including the airport was easy and quick.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, June 4, 2013
Dear Arthur J:

We appreciate your review and complimentary feedback about our great hotel and friendly staff. I’m pleased to hear we exceeded your expectations with the cleanliness of our rooms, our ideal location and our staff’s excellence in service. We hope you’ll have an opportunity to visit us again soon.
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White Lake, United States
1 review
5 of 5 stars Reviewed May 30, 2013

This hotel was not only very clean - but the staff are all extremely friendly. The morning breakfast was more then I would order at a restaurant and the selection was fantastic. Thanks for a wonderful stay!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, June 4, 2013
Dear Brenda S:

Thank you for taking the time to share your experience with us. We’re happy to have had you as our guest, and we’re glad you enjoyed your stay, our clean rooms, friendly staff, and our delicous breakfast that we’re proud to offer our guests. We have a wonderful team here, so it’s great to receive your kind comments. We appreciate your recommendations of our hotel and hope you’ll have an opportunity to visit us again soon.
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Dayton, Ohio
Top Contributor
164 reviews 164 reviews
25 hotel reviews
Reviews in 61 cities Reviews in 61 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed May 30, 2013 via mobile

The lobby and hallways all remodeled very nice but I opened door to my room it's like 1982. Room was very clean but extremely humid the air ran nonstop. I am diamond vip hilton honors member and this is first Hampton without a fridge and microwave in the room. Breakfast was average with line of people waiting to get coffee maybe a different set up would be better. Front desk always had 2 people there and neither ever looked up or said hello.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, June 4, 2013
Dear daizey:

Thank you for staying with us. Although I was pleased to learn from your review that your found our rooms to be very clean, I apologize that you were somewhat disappointed with the lack of microwave and mini fridge. At this time, we do not offer the units in all our rooms but we do have 20 rooms that offer them. If booking online, they are listed as "1 KING W/ REFRIG/ MICROWAVE/ SOFABED NONSMOK", otherwise, if booking via phone, please ask the Guest Service Representative. I do appreciate your candor; we look for reviews to provide insight into our hotel and our guest rooms’ appearance as this is an area we are actively examining and plan on beginning the bathroom renovation later this fall. I welcome any additional comments or suggestions you would like to share.

Again, thank you for taking the time to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns!
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1 review
4 of 5 stars Reviewed May 28, 2013

When we first arrived, I saw a couple of places in the hall and elevator that seemed worn and looked a little shabby. I was worried that there would be problems with the room, but I had nothing to worry about. The room was very nice and clean. The bed was awesome! The sheets were soft and the bed was comfortable. The breakfast was one of the best that I have ever had at a hotel chain. No one went hungry. My only complaint was the hot tub. The first night it was nice, but the second night it wasn't even close to being warm. Overall we had a good experience.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, May 29, 2013
Thank you for taking time to write a review about your stay with us. We appreciate the feedback and are happy to report that our whirlpool is back to holding it's temperature. We are so happy to hear you, like many others, loved the bed and the breakfast. Can't wait to pass along your kind words to our staff. We hope to serve you again in the future.
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Columbus, Ohio
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 28, 2013

We stayed here for the first stop on our honeymoon road trip to Mackinac Island. The hotel is newly renovated and was pretty nice. Staff was friendly and welcoming. No fridge or microwave in our room, but they did have a microwave in the lobby that we were able to use, so that was nice.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, May 29, 2013
Dear wanttobeamoore:

Congratulations on your recent wedding! Thank you for choosing to stay at our hotel as part of your honeymoon trip. We are thrilled to hear you had a great stay and enjoyed a recently renovated public areas. We do offer rooms that come equipped with a microwave and mini fridge in the room should you need a room in the Grand Rapids area again. Thanks again for staying and for posting your review on TripAdvisor.
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Derwood, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 23, 2013

Hotel was adequate, I have suggested to management that they address the mildew smell in the lobby. when checking in I would urge you to request a room that faces away from the highway. The location of the hotel provides for easy access to GR, Kalamazoo, and Lake Michigan. There is shopping and dining options in close proximity to the hotel.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, June 10, 2013
Dear Glenn J:

I appreciate your candor on your feedback of your recent stay with us. I understand the freshness of our hotel was of concern during your stay. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action.

On behalf of the entire team, we thank you for your feedback and are truly sorry we did not succeed creating a memorable experience for you. Should you desire to further discuss your visit, please feel free to contact me. I would love the opportunity to earn your business and have you stay with us again.
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Additional Information about Hampton Inn Grand Rapids-South

Address: 755 54th Street SW, Wyoming, MI 49509
Phone Number:
Location: United States > Michigan > Kent County > Wyoming
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Wyoming
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Grand Rapids-South 2.5*
Reservation Options:
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Also Known As:
Hampton Inn Grand Rapids-South Hotel Wyoming
Hampton Inn Wyoming
Wyoming Hampton Inn

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