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“Very nice and attentive staff” 4 of 5 stars
Review of Hampton Inn Grand Rapids-South

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Hampton Inn Grand Rapids-South
2.5 of 5 Hotel   |   755 54th Street SW, Wyoming, MI 49509   |  
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Ranked #2 of 3 Hotels in Wyoming
Indianapolis, Indiana
Top Contributor
76 reviews 76 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Very nice and attentive staff”
4 of 5 stars Reviewed March 10, 2013

Areas of this hotel currently undergoing renovation: so it is a bit rough in many areas (unfinished). Room & bath were fairly clean. Beds were clean and excellent. Breakfast was very good, and area was kept clean by the staff despite several boy's hockey teams rushing through breakfast to get off to their tournament.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, March 12, 2013
Dear Barry F:

Thank you for writing a review on Trip Advisor. We are so pleased you enjoyed your stay during our renovations. We are happy to say we should be done with our hallway renovations within the next few weeks. Thank you for your kind words about our housekeeping staff and breakfast servers. I will pass your comments along to them. We hope to serve you again the next time you are in the Grand Rapids area.
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167 reviews from our community

Traveler rating
    76
    55
    23
    8
    5
See reviews for
51
39
7
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
St. Ckair Shores Mi.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 2, 2013

I have been staying at this location for over three years now and the improvements made recently to the lobby and hallways really modernize this facility. After a long days work just want to relax in a quiet room with quality internet services.

Room Tip: Easy on and easy off Highway 131
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, March 3, 2013
Dear Jim B:

Thank you so much for your kind review here on Trip Advisor as well as your loyalty to our hotel! We appreciate being able to serve you and be your home away from home over the past 3 years. We are pleased to hear you are enjoying the modern look of the renovations and the upgraded WIFI strength. We look forward to serving you again on your next visit. Until then, I remain,

At Your Service,
Kristi McWilliams
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Vincennes, Indiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 26, 2013

Staff was friendly and helpful. Pool was clean and larger than some. However, for the amount of money we were charged -even with the AAA rate- the value was not there. We had a lot of luggage since we were cleaning out a residence and there was no place to move. The sofa bed was uncomfortable and the hallway seemed like a really really dingy& dark old dorm.

Room Tip: Do not stay in areas being worked on unless just 1 or 2 people without much luggage. Rooms and close...
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, February 27, 2013
First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I am so sorry for the construction issues you experienced while you stayed with us. Your comfort and safety is my number one concern so I appreciate you bringing this to my attention. As you could tell we are currently going through renovations and I sincerely apologize if we caused you any inconveniences. In addition, I am so sorry if you found our sofa bed to be uncomfortable and our hallways to seem dark. Your feedback is incredibly important to us and I assure you that your comments will be taken into consideration to improve our hotel.

We always aim to ensure every guest feels cared for, valued and respected and I can assure you that your feedback will help us deliver this brand promise.

Again, I apologize if you went through any inconveniences and I hope you give us another chance to serve you, if you travels bring you back to our area. Please know that your business is incredibly important to us and I sincerely apologize for the inconvenience you encountered.
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Bolingbrook, Illinois
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 24, 2013

This hotel is very convenient if you are visiting grand rapids. It is also being remodeled, almost done, and will be even better. Staff is very attentive and helpful to any special needs. This hotel is very quiet and convenient to restaurants in the area. You can walk to Arnies.

Room Tip: Book early and dine at Arnies
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott Z, General Manager at Hampton Inn Grand Rapids-South, responded to this review, February 25, 2013
Dear gwmeyer31,

Thank you for staying with us recently. I look forward to sharing your kind words with our staff.

We appreciate your patience during our recent renovations. The work to our hallways will finish up next month, just in time for our very busy summer season.

Safe travels!!

Sincerely,

Scott Zeien
General Manager
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Pierport, MI
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 11, 2013

Check-in was great and as an Honors member we got some free stuff. Rooms are average at best, even for a Hampton Inn. All was clean and neat but room was inexpensively furnished. Wifi worked great. Breakfast was okay but busy with kids. Overall it was fine with no complaints and price was right.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kmcwilliams, Assistant General Manager at Hampton Inn Grand Rapids-South, responded to this review, February 13, 2013
Dear Pierport:

Thank you for taking the time to offer your feedback on your recent stay with us. We are delighted to hear you enjoyed your stay with us and appreciate your loyalty to the Hilton brand. We look forward to serving you the next time you are in the Grand Rapids area.
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Coloma, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2013

The staff was very helpful, and the location was great. There was even a couple of restaurants that were practically lot. The rooms were clean, and the staff provided cookies in the afternoons. The room was very clean, and when we arrived housekeeping had left handwritten sticky notes that assured us the duvet and sheets were clean for our arrival. They were working on the hallways but they didn't do so in the early morning hours, and kept it clean when they weren't working. I am already planning my next trip, and will stay at this hotel, as it was so much less expensive than most around it but you get way more than you pay for it.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott Z, General Manager at Hampton Inn Grand Rapids-South, responded to this review, January 24, 2013
Dear Megan S,

Thank you for staying with us recently. Wow. Those are some nice compliments that I am excited to pass on to my staff.

We appreciate your patience with our hallway renovations. We should finish up that project next month.

Sincerely,

Scott Zeien
General Manager
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michigan
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 16, 2012

This hotel is in a decent location and is easy to find. Desk staff were friendly. Room was ok. Housekeeping could be better. Shower curtain was dirty, tub drain was clogged badly and there were crumbs when we pulled the sofabed out. Slept well. Breakfast in the morning was quite comical. The lady working in the breakfast area hovered over guests when making waffles and kept demanding they use less batter so that there would not be a mess. My kids and I felt like we could not get food without her giving us the look of disgust. I have NEVER seen a hilton employee be so rude to so many guests openly. Other than that it was an ok stay.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott Z, General Manager at Hampton Inn Grand Rapids-South, responded to this review, December 18, 2012
Dear Hannahlore,

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay.

We also apologize for the treatment you and your families received during breakfast and this issue has been addressed. We hope you will give us another chance if you visit this area in the future.
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Additional Information about Hampton Inn Grand Rapids-South

Address: 755 54th Street SW, Wyoming, MI 49509
Phone Number:
Location: United States > Michigan > Kent County > Wyoming
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Wyoming
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Grand Rapids-South 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hampton Inn Grand Rapids-South Hotel Wyoming
Hampton Inn Wyoming
Wyoming Hampton Inn

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