The facility is beautiful, the rooms ate modern and nicely decorated. However, there were some problems.
One of the two glasses in the room was dirty upon arrival. We would have appreciated at least 4 glasses so we wouldn't have had to reuse, in this case, 1 glass until the next day.
Our room wasn't cleaned until 4pm on the day after our arrival which was very inconvenient since we had invited guests to our room in the afternoon.
When our room was finally cleaned, the English breakfast tea was not replenished which made me unhappy the next morning, since I don't drink coffee. Also there were no fresh washcloths put in the room and, although we spruced our bed up for the aforementioned company, housekeeping never touched it when they cleaned the room.
There was no tea or hot water available at the continental breakfast, but the food was good.
The front desk was friendly but only offered a free Gatorade in exchange for our troubles.
The lounge furniture in the lobby was a little tattered.
All in all, it's a gorgeous place, but the management needs to do a little fine tuning.
- Official Description (provided by the hotel):
- Our hotel is located just 12 miles outside the city center, far enough to be quiet, but close enough to be convenient. A golf course and park are less than two miles away, and we’re near Lake Michigan and area universities. Experience Hyatt’s incredible service and comfort here. We offer studio, standard and accessible suites, each one beautifully furnished and including amenities like comfortable signature bedding.Free Wi-Fi runs throughout our hotel, and you can also visit our fitness center and dining facilities 24 hours a day. Our indoor swimming pool is naturally lit, and our gym features modern Life Fitness cardio equipment. If you’re organizing a meeting or social function, take advantage of the area’s largest event space, at 1,200 square feet of flexible, modern rooms, holding between 12 and 120 people.We also offer special packages and amenities to event organizers, including special room rates for groups using 10 or more rooms and an exclusive online group booking page. Our event planning officials will help make organization and execution of your event easy and smooth, so you can focus on that important meeting or your special day. Your guests can focus on your event, and in their free time they can enjoy the hotel and area’s many recreation and entertainment options. ... more less
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- Also Known As:
- Hyatt Place Grand Rapids-South Hotel Wyoming