We were having a hard time getting a hotel due to it being a busy weekend in Ludington. So we ended up having to stay here. I don't get offended easily and I was amazed to be offended from the first step inside the hotel. The man behind the counter we overheard being very rude to someone on the phone. When he turned his attention to us he took it to a whole new low. My son is in a wheelchair. He rudely asked if we had requested a first floor room. We asked about if the hotel had an elevator and he told us Most Hotels Don't. You should always ask. Then he told it was our fault and we should make sure we request first floor. Now quick input here we travel a lot. We've only had one other hell hole oops I mean hotel have this problem before. Plus we were hurrying to find a hotel for the night. After a few more rude comments we just gave up and headed to our room.
When we entered the hotel room we were shocked by how tight the room was. We could barely fit between the wall and the bed. The carpets were in horrible condition. Then to top it all off we found several STACKS of bugs. One stack was under the desk and one large cricket was in the corner of the room. We quickly left the room. I was very offended by how my family was treated and very upset with the room condition. I agree with the other person who did a previous review. We asked for the gentleman's name behind the counter for when we file our complaint and he refused to tell us his name and then ended with Good luck with filing the complaint it's a family owned hotel. Do not stay here!! This place should not even be open!
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- Also Known As:
- Super 8 Whitehall
- Super Eight Whitehall