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“Clean/Comfortable hotel with great staff” 4 of 5 stars
Review of Fairfield Inn & Suites Watervliet St. Joseph

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Fairfield Inn & Suites Watervliet St. Joseph
3.0 of 5 Hotel   |   8258 Arnt Blvd, 140 and I-94; exit 41, Watervliet, MI 49098 (Formerly Holiday Inn Watervliet)   |  
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Ranked #1 of 1 Hotels in Watervliet
Traverse City, Michigan
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Clean/Comfortable hotel with great staff”
4 of 5 stars Reviewed July 17, 2014

Stayed overnight enroute to Chicago. This Fairfield Inn is located right off I-94 and my only complaint is the road noise. If possible, get rooms on the opposite side of the highway. There is a small water park attached to this hotel that has a separate fee to use. It was closed while we were here so did not utilize. The lobby and rooms are very nicely decorated. Feels somewhat like a Springhill Suites. Room and bathroom were clean and spacious. There was a mini-refrigerator and single cup coffee maker in both rooms we had. The best part of this hotel is the staff. From check-in to check-out, the staff here made you feel welcomed and appreciated. Breakfast is your standard continental food with few hot items. We got up late and came down 20 minutes after posted breakfast hours hoping to get bread or muffins. Staff was in the middle of cleaning up but went out of her way to get my kids some items from the back. That was really appreciated. Overall, no hesitations staying here again if in the area.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, July 18, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark.

We look forward to your next visit.

Sincerely,

Brad Schmitz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    34
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    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Vicksburg, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 13, 2014

We stayed this past weekend for the first time and had a amazing visit! The front desk person was great at check in and check out. Every housekeeper and maintenance guy we ran into always greeted us and ask how our stay was going. It's obvious that everyone that works there is very passionate about what they do. The General Manager Brad was amazing! The server in the water park area was also very kind and helpful. Breakfast in the morning was great as well. I highly recommend this hotel..I know We will be back!

Room Tip: Great place to take your family!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, August 13, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are very happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Scmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton Township, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2014

We were initially attracted to this hotel because of the indoor water park. The 2 big slides are closed during the week, which is just fine for my family. We enjoyed our 1st trip last year so much that we came back again this year.

This year, the staff really is unbelievably accommodating. It starts with the manager Brad who was willing to fill in at every position whenever any of his team was tied up. Renee at the front desk was also very helpful whenever we needed anything. Rhena in housekeeping runs a very nice crew. Plus Rhena is full of advice on local beaches & dining.

The rooms and hotel in general were immaculate at all times. We personally loved visiting South Haven Beach. We will be back again next year.

Room Tip: Staying on the 1st floor gives your family easy access to the water park.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, August 13, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are very happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Scmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kokomo, IN
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 7, 2014

Stayed here in 2013 for family reunion. Loved it then, still do. Staff were great hosts, rooms perfect, clean, spacious, modern. Full breakfast, restocked quickly despite 4th of July crowd. Rates a bit steep but again- 4th of July. Most memorable were the hostesses who checked us in and out- very helpful. Has a small version of a water park attached(price of room allows use of the park's pool) but complete use of park costs extra and it is not a large area. Great stay, on interstate, but 15 mins from beaches.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, August 13, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are very happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Scmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evanston, Illinois
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 1, 2014

Watervaliet is just 15 minutes from South Haven which can get awfully crowded with rooms hard to get and more expensive. Our room was quite nice with two double beds at $125.00 on a Saturday night. More $ if you want the adjoining water park which is terrific for kids. Staff was very friendly with tips where to eat in the neighborhood. The value is excellent when you consider a full, not continental breakfast, with eggs, bacon, waffles, cereal, fruit, ets.

Room Tip: Our room on the 3rd floor was quiet and sunny. Rooms close to the water park could be noisy. that...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, July 16, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark.

We look forward to your next visit.

Sincerely,

Brad Schmitz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Effingham, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2014

What a great stay. Clean, spacious and over the top awesome staff!, we had two rooms for two nights. There were 7 of us. Breakfast was delicious, dining room clean, host very nice. Massive entry and nice wide hallways. We will make this our annual stop from now on. Thanks again!! Nice and quiet.

Room Tip: Quiet, clean, we'll kept, outstanding staff. We were on the third floor.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, August 13, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are very happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Scmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 22, 2014

My main gripe for this hotel was that we reserved the "Suite, Bedroom 1: 1 King, Bedroom 2: 1 Queen", (a description taken right from the website) however the layout was just one room! The hotel room literally has two beds facing each other. Our main reason for booking the two bedroom suite was so our 19 month old son could nap/sleep in a separate room without any interference from my wife and I moving about the room. Much to our dismay, when we opened our hotel room door, we saw two beds facing each other, one bed was just pushed back in a little "nook" of a door-less room. Immediately, my wife and I went to the front desk and asked for a 2 bedroom suite with a door (I know, crazy concept!) but we were told all the two bedroom suites are of the open floor plan type. Like any rational person, we than asked to be downgraded to the normal hotel room, since there was no point in paying more for this room, however the manager (Andrew) said he was unable to change our reservation. I found it odd that a hotel that was well under capacity (something I noticed by the desolate parking lot), would not want to cater and keep their few occupants satisfied.

Room Tip: No point in reserving the 2 bedroom suite, it is an open layout.
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, June 24, 2014
ET_Holla.

Thank you for taking the time to share your experience with the Tripadvisor Community. It is always our goal to provide the best service to our guests. I am very sorry to hear of your disappointment with the Suite layout; I understand that the open floor plan can offer unique issues depending on your family's needs.

It would be my pleasure to work with you on your next visit to come up with an alternate room that might better meet your needs. Please contact me at the hotel at your earliest convenience.

Sincerely,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites Watervliet St. Joseph

Address: 8258 Arnt Blvd, 140 and I-94; exit 41, Watervliet, MI 49098 (Formerly Holiday Inn Watervliet)
Location: United States > Michigan > Berrien County > Watervliet
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #1 of 1 Hotels in Watervliet
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites Watervliet St. Joseph 3*
Number of rooms: 96
Official Description (provided by the hotel):
Only Fairfield Inn & Suites Watervliet by Marriott® gives you confidence that your trip will be a success because we consistently deliver a unique hotel experience that's just right. We provide you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at every Fairfield Inn & Suites, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. Relax and unwind with our plush mattresses and fluffy pillows. Or work off some steam in our pool and exercise room. Whether you're traveling for business or pleasure, Fairfield Inn & Suites Watervliet Berrien County provides everything you need to make the most out of your stay. Great value and great service, all backed by a name you can believe in: Marriott. ... more   less 
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