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“Quick stop” 4 of 5 stars
Review of Fairfield Inn & Suites Watervliet St. Joseph

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Fairfield Inn & Suites Watervliet St. Joseph
8258 Arnt Blvd., Watervliet, MI 49098 (Formerly Holiday Inn Watervliet)   |  
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Ranked #1 of 2 Hotels in Watervliet
Bloomfield Hills, Michigan
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
“Quick stop”
4 of 5 stars Reviewed June 16, 2014

Spent the night on trip from Detroit to Chicago. Nice, newer hotel. Friendly and large meeting/breakfast area. The only reason I didnt give the stay a "5" was my tub/shower needed updating or a very good cleaning.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, June 24, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. I have noted your comment regarding the tub condition and my engineering team is looking into it. We look forward to your next visit.

Sincerely,

Brad Schmitz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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38 reviews from our community

Traveler rating
    17
    10
    4
    4
    3
See reviews for
22
3
Solo
0
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Kalamazoo, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 12, 2014

We reserved a block of rooms here for our June wedding. The rooms are really clean and decorated in a nice modern style. They are very friendly and accommodating at the front desk. The breakfast in the morning wasn't the best I've ever had, but it was a nice touch for our hungover friends and family. Much better than what most hotels offer. The waterpark was a good time. We had it included with our rooms due to the volume of guests we had stay. Usually you have to pay extra I don't remember how much it was exactly but I remember thinking there's no way I would pay that to use the waterpark for 20 something's it's a lot of fun for about 40 minutes. The only thing I think this places is really missing is a decent dining area. The waterhole may he good for a kids birthday party or something but for us it didn't really cut it.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, June 24, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. Our Water Hole Restaurant is designed as an amenity to the Surfari Joe's Water Park and caters primarily to families with young children; I completely understand your feeling if you were looking for a more refined sit down dinner experience. We look forward to your next visit.

Sincerely,

Brad Schmitz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
detroit, mi
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 28, 2014 via mobile

This is a nice little hotel. Attached water park clean rooms. No restraint but go to chicken coop up the street for a great dinner . Location off of 94 is easy off and on. Nice beds. Tubs are a little beat up but not too bad.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, June 24, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Schmitz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, Michigan
Top Contributor
51 reviews 51 reviews
49 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 28, 2014

Staff was great at checkin... clean/modern room... nice bathroom/towels... cool desk/tv... beds were decent (very clean).
Water park was a blast! Felt the deal was worth the money.
Great breakfast - great service.
Would be hesitant to go during the 'busy season'... to the water park, that is (only due to size)... but the hotel, any day!

I will comment that my rating was solely based on my stay/visit. I went to this water park not reading reviews on this site - but after the fact, did notice some things were true that were brought up. Floor was a bit slippery in bathrooms, maybe some extra scrubbing of the pools could be done, but overall the lifeguards did do well. They were teens, but did rotate and felt that they did a decent job of calling out some children that were excited and just needed some guidance.
Good job!
Would one "adult" lifeguard make me feel better with all the children around, yes.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, August 13, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are very happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Scmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotts
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2014

I wanted to give a WONDERFUL review to the entire staff at The Fairfield Inn & Suites in Watervliet, MI. We had the best experience and the staff was so helpful. Renee Hook helped plan an exciting adventure for us on Saturday and was so helpful with where to go and what to do, she even printed off directions for us. Also, Andrew made coloring Easter Eggs so easy by having us in the breakfast area. Our room was clean. Surfari Joe's was a blast. Thank you for a wonderful weekend. We will definitely be returning.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, August 13, 2014
Thank you so much for taking the time to share your positive review of our hotel with the Tripadvisor Community. We are very happy you enjoyed your experience at the Fairfield Inn & Suites - Surfari Joe's Indoor Waterpark. We look forward to your next visit.

Sincerely,

Brad Scmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle Creek, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 13, 2014

My trip to the Fairfield was average at best. The waterpark was as stated very small, but for the price as expected. I did find the lack of lockers and questionable cleaning a issue. The food provided upstairs and the service there was great. That is the only 100% positive experience we had.

Our room was over an hour and a half past 4PM for being ready. We were given a "I'm sorry you will need to lock your valuables in your car versus checking in". This did not work for me as the only parking was in the back of the hotel. The water park is open to the public so i did not feel this was a solution! Instead of enjoying the waterpark i sat with our valuables in the water park while my son played in jeans! Not the plan. Then an hour later when it was suppose to be ready for check in we had to wait for another 30 minutes!

The hotel room itself was fine, no issues there - breakfast the next day was good, but VERY busy. We got there at 730 AM and it was standing room only. The food prep was good and they kept it filled and hot.

We were able to go back to the park for several hours which was nice and ended the trip on a positive note.

A few things on the waterpark. It is not anything like some of the larger ones you may be use to. The lifeguards stand around a lot together and do not constantly monitor the pool areas. It is approx. 1/3 of the size of the larger ones so you have to pay close attention to ensure you do not loose eye contact with your child. No lockers makes it very hard to feel safe walking away from your chair. They have ceramic tile in the bathrooms which makes it a watery, dirty mess that is very slippery and difficult for small ones to navigate. Because our expected room was not ready we needed to change in the park. they do not have adequate changing rooms it is just the bathroom that was WIPED out with all the water others had tracked in. It was impossible to take you shoes off without getting totally soaked. They were out of clean towels and toliet paper.

Overall if you take the price and location i guess you get what you pay for. It was a nice to do, but don't think i will do it again!

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad S, General Manager at Fairfield Inn & Suites Watervliet St. Joseph, responded to this review, June 24, 2014
Thank you for your review on April 13th. We deeply regret the experience you had with regard to being able to check in directly upon your arrival and offer our sincere apology. After receiving your review, we took the opportunity to coach both our front desk team as well as our water park staff on the importance of communicating effectively what options there are available.

Please contact me directly if you would like to discuss this issue in more detail.

Regards,

Brad Schmitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, Michigan
1 review
4 of 5 stars Reviewed April 9, 2014

As with any marriott, the rooms are clean and modern. Very nice! I did find it odd though that the front desk staff was not dressed in matching clean shirts, looked a bit unprofessional.

As for the waterpark, my kids had a blast. However, the tile floors in the bathroom and walk ways were dangerous. My daughter fell several times. Please put full floor mats over these, not just a few random ones!!! The lifeguards were definitely an issue, they just didn't have enough and several areas of the pool were not being closely monitored, a big safety risk.

There were a lot of rude teenagers there, but that is expected and not much the hotel can do one that. Overall we will come back, but wearing watershoes and saying some prayers they fix the safety risk of the tile floors.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Watervliet St. Joseph

Address: 8258 Arnt Blvd., Watervliet, MI 49098 (Formerly Holiday Inn Watervliet)
Location: United States > Michigan > Berrien County > Watervliet
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #1 of 2 Hotels in Watervliet
Price Range (Based on Average Rates): $$
Number of rooms: 96
Official Description (provided by the hotel):
Only Fairfield Inn & Suites Watervliet by Marriott® gives you confidence that your trip will be a success because we consistently deliver a unique hotel experience that's just right. We provide you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at every Fairfield Inn & Suites, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. Relax and unwind with our plush mattresses and fluffy pillows. Or work off some steam in our pool and exercise room. Whether you're traveling for business or pleasure, Fairfield Inn & Suites Watervliet Berrien County provides everything you need to make the most out of your stay. Great value and great service, all backed by a name you can believe in: Marriott. ... more   less 
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