We were advised that this was a luxury hotel with swimming pools, hot tubs etc. The price was high but we considered it worth it. However once we had checked in we were told the water facilities were only available at week-ends - the excuse was that there were no life guards on duty - were lifeguards necessary for a hot tub???
The room was unfinished - sticky label with number on the door, no coffee making facility - a long walk to find provided coffee which was almost cold by the time we returned to the room with it; a fridge which did not work but made a loud buzzing noise. Two polystyrene beakers were the only receptacles provided. Ice machine on next floor up but nothing provided to collect ice. Breakfast was abysmal - polystyrene tableware was totally unsuitable for microwaving the measured oatmeal which spilled over all over the microwave. All was disposable plastic and the choice of breakfast foods minimal. Staff were hard to find and not helpful when we did find them.
- Official Description (provided by the hotel):
- Only Fairfield Inn & Suites Watervliet by Marriott® gives you confidence that your trip will be a success because we consistently deliver a unique hotel experience that's just right. We provide you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at every Fairfield Inn & Suites, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. Relax and unwind with our plush mattresses and fluffy pillows. Or work off some steam in our pool and exercise room. Whether you're traveling for business or pleasure, Fairfield Inn & Suites Watervliet Berrien County provides everything you need to make the most out of your stay. Great value and great service, all backed by a name you can believe in: Marriott. ... more less
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