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“DISGUSTING!!!!!!!!!!!!!” 1 of 5 stars
Review of A Victory Suites

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A Victory Suites
2.0 of 5 Hotel   |   2020 Walter P. Reuther Service Drive, Warren, MI 48091 (Formerly Warren Suites)   |  
Hotel amenities
Ranked #14 of 19 Hotels in Warren
Grand Haven, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“DISGUSTING!!!!!!!!!!!!!”
1 of 5 stars Reviewed May 27, 2012

Firstly, there were about 7-10 flies that we swatted within walking into our room to unpack...the room was hotter than a sweat box, the fridge was not on, so the beer and snacks we brought in for later that night had to wait in a hot box...there are no places close enough to go to dinner that were accessible, given the assinine location, the smoke detector was hanging from the ceiling in a plastic bag-I was sure it was going to fall on us during the night...there were a pack of high school kids roaming the halls after prom making ALL sorts of noise/drinking/screaming...etc...(we are both only 25, and we like to have a good time, but this was just insane to us)...the guy at the desk looked like he was from Jersey Shore and did not take our concerns serisously. When we addressed the issue the next morning he said, and I quote "Sorry dude, but its...whatever". I called the 1800# he gave me to complain, and they did nothing. I was so angry because we stayed at a Comfort Suites in Mackinaw City and it was great...and the staff was awesome. NOT ONLY is this place a [--] hole...but the staff is crap, there are bugs, and it is in the worst location EVER. NEVER NEVER NEVER stay here....its terrible. Dear GOD don't stay here. I rated it terrible because there was nothing lower.

  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric V, Manager at A Victory Suites, responded to this review, June 9, 2012
Greetings,
I would like to thank you for your comments regarding the Comfort Suites in Warren. My company was recently appointed as the new management company for this location. We are making improvements currently to the existing property that will, in no doubt, improve future guest stays. In the coming days our goal is to increase the complete guest experience with emphasis on cleanliness and responsiveness to guest needs.
Without guests, such as yourself, our business would not flourish and as I have stated earlier we have begun the process to improve the hotel. Hopefully in the near future you will give the Comfort Suites in Warren another chance once we have finished our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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23 reviews from our community

Traveler rating
    6
    3
    4
    4
    6
See reviews for
9
4
1
Business
0
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
tacoma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2012

I signed up for this site just so i could write a review about my stay. I saw the reviews before my reservation, and it helped when i called and booked my room.
First, the pictures are outdated, or old...the hotel looks much nicer now, the room we had was very clean and comfortable.
Second, the first thing i looked for was bugs of any kind, Not one insect. The room was very clean.
The staff is very helpful and accomodating, and the breakfast was beyond my expectations. Thank you for a great stay, we will deffinatly be back!

Room Tip: No flat screen tv's yet, but im told they are next on the list.
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield Glade, Tennessee
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 37 cities Reviews in 37 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 11, 2011

We stayed here for two nights and found that it was a good value. We had a room with two queen beds and was ample for the little time we were there, though I wish the bathroom was a bit larger. If you sleep lightly it is best to request a room that doesn't face the interstate which is quite close to the front. The staff was helpful though the breakfast room needed more attention during the rush breakfast period. The pool (indoor only) was too small and there was no hot tub. The free internet is easy to access but a bit slow. Overall the hotel coud have used updating but we would stay there again. It is convenient to the Detroit Zoo and Royal Oak.

Room Tip: Ask for a room at the back since they will be quieter.
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  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed May 11, 2011

The exterior and lobby were attractive enough, but our room (202) was a disaster. There was no fridge or microwave, and the phones and TV didn't work. The cheerful maintenance man replaced them by cannibalizing other rooms. Housekeeping left a lot to be desired. The bathtub was stained and dirty; the faucet was loose and misaligned. The bathroom ceiling fan didn't work. The inside of the bathroom door was badly scratched and discoloured. There was no blanket on one bed; there were hairs under the sofabed cushions. Outside our door, the corridor ceiling had a huge bulge in it, as if a toilet or water tank had been leaking for months. When we protested these conditions, we were offered a $20 deduction on our next stay -- as if we would ever stay there again! Finally the clerk took $10 off our $82.50 bill. On the plus side, the beds were reasonably comfortable and the hot and cold breakfast was adequate. At least there were no bedbugs!

  • Stayed April 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor Michigan
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 23, 2011

We woke up to bed bugs - confirmed in one of the two beds in the room. My girlfriend was bit and there was dried blood on the sheets. We are extremely grossed out and taking all precautions with our stuff. Hotel comped our room and offered two free nights at the same hotel - you couldn't pay us to go back.

  • Stayed April 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
55 reviews 55 reviews
51 hotel reviews
Reviews in 51 cities Reviews in 51 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed April 8, 2009

Stayed here 3 nights for the Final Four. While not a 5-star hotel, I was very pleased with it. The room was large, clean and well-appointed. Breakfast had everything we needed. It is in an excellent location (close to highways) for commuting into Detroit or visiting one of the malls north off the 75. I would stay here again if visiting Detroit. It was better than expected.

Stayed April 2009, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swartz Creek, Michigan
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 24, 2008

We stayed here on a Sunday after spending all day at the zoo. Staff was very freindly. Evevrything was very clean. Best of all this hotel is 100% SMOKE FREE...whoo hoo for being smoke free!
We stayed in a king size room. It had a little love seat, coffee table, desk, frig and microwave. Check in was easy. Looked like there was a great breakfast in the morning but we got up too late. There is an indoor pool that looked very clean.
We will stay here again when we go to the zoo.

  • Stayed April 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about A Victory Suites

Address: 2020 Walter P. Reuther Service Drive, Warren, MI 48091 (Formerly Warren Suites)
Location: United States > Michigan > Warren
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #14 of 19 Hotels in Warren
Price Range (Based on Average Rates): $
Hotel Class:2 star — A Victory Suites 2*
Number of rooms: 65
Official Description (provided by the hotel):
A Victory Suites - Warren is situated approximately 30 miles from the Henry Ford Museum, 40 miles from Detroit Metropolitan Wayne County Airport, and 15 miles from Detroit City Airport. Local attractions include Cobo Center, Joe Louis Arena, Comerica Park, Ford Field, and MGM Casino.Hotel features: free continental breakfast, free coffee in the lobby, fax/copy service, free parking, free high speed wireless internet access, satellite/cable TVs, microwave and refrigerators in every room. ... more   less 
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Also Known As:
Comfort Suites Warren
Warren Comfort Suites

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