I seriously had the worst bar/restaurant experience of my life last night. The staff was rude, the bouncer was rude, the whole place was unacceptable from a customer service stand point.
When i joined my party it took 15 minutes before someone stopped by to see if I wanted something to drink. When my friend showed up 20 minutes later, first the bouncer came over to our table and demanded to see her ID (she looks young yes but she's 23 and he was incredibly rude in how he went about carding her) and then nobody EVER came by to ask her if she'd like something, she never even got one drink.
Then when our table got the check one of our group asked the server if they could charge $44 (of our $200+ bill) to his credit card, he was told that they do not do that because that would constitute splitting a bill which they REFUSE to do. He had already added up his total and told them how much to charge, not split anything off, just charge his portion of the bill to his card. Their response was "It's not that we can't do it, it's that we won't do it." ABSOLUTELY RIDICULOUS. What happens when a group only has credit cards? Is on perso. Forced to charge the whole bill on their card because dragonmead refuses to be accomodating.
Best believe I will never return there with my business. I will never even buy a dragonmead product at another bar. I will also tell everyone I know about how horrible my experience was there, and I mean EVERYONE, friends, family, and complete strangers.
I will happily go to the Falling Down Beer company (better beer, better food, and a better staff) with my business from now on when we want micro-brews. To be honest I would rather find a hole in the wall bar and drink bud light on tap before I ever return to or give dragonmead my business again.
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