We stayed here one night in April for a shopping excursion. This was our second trip to this HI Express. The hotel was very clean and the guy at the front desk was very friendly. We booked a suite, as it was the only room left with 2 double beds. The room was huge, but was right above the front entrance, and right by the elevator. You heard everyone who came and went from the hotel, and everyone who entered and exited the elevator. Normally, we would have asked for another room, but it was late and we were tired from a long day of cross-border shopping!

Location is great; close to Lakeside Mall and every store you could imagine!

We will definitely stay here again, but will make sure we are nowhere near the elevator or front entrance.

The nature of my work requires that I sometimes arrive late in the evening (sometimes after 1:00) and leave again by 7:30 . . . not all the time so don’t think I need to find different work but that’s not the point of this review! This was a night when I arrived at 1:00 a.m. Parking was great, right near the entrance even at that hour! I was amazed to see how wide the hallway was AND that my room was still very large. I fell into bed exhausted and didn’t hear a peep all night. I woke up and enjoyed the French Roast (I like my coffee flavor more on the dark side) and, because of my own schedule, couldn’t wait for more eggs to be brought out. The staff was friendly and the one crazy night of this trip was made less crazy because my lodging was wonderful. The room was so comfortable, clean, and up-to-date I wish I could have lingered! If you are like me and travel with lots of electronics, you will appreciate the abundance of easily accessed outlets near the desk.

We booked a room at the HIE Utica just for the night, it was a great decision. Easy to get to, friendly staff, very clean! The room we got was a king jacuzzi suite. Very nice! The jacuzzi is in the room, not the bathtub. We had a Large room, with a king bed and loved that the pillows were labeled with Firm or soft...I discovered I loved a different pillow than I had thought. The pool was a little chilly, but didnt stop us from swimming. The breakfast was good and fresh and well stocked. Everyone we came in contact with was extremely friendly and a pleasure to talk to. We will be back.

Staff and service were exceptional. Our stay was prompted by a death in the family and the staff made sure we were as comfortable as possible. We all thank them very much.