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“Charming Atmosphere, Very Bad Service” 2 of 5 stars
Review of Cafe Tuscany - CLOSED

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Cafe Tuscany
16321 Red Arrow Hwy, Union Pier, MI 49129-9320
269-469-9094
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Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Tampa, Florida
Senior Contributor
41 reviews 41 reviews
23 restaurant reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
“Charming Atmosphere, Very Bad Service”
2 of 5 stars Reviewed August 26, 2012

We went to this restaurant because they advertised a fish fry on the night we were there. Unfortunately it was not a great decision. The place is charming inside and out-you really want to like this place. Unfortunately the service ruined the entire experience. The server was completely inept. She was at times attentive but would then disappear for long periods. This was an all-you-can-eat dinner. She would bring out one piece of fish and then disappear for 15 minutes and ask you if you wanted another one, creating long breaks where you had nothing to eat. There was another couple at an adjacent table having the exact same issue.

The served cole slaw with this meal. It was about one tablespoon full. When I asked for more she said that she would see if she could "steal" some out of the kitchen. I told her I did not care if I had to pay extra but I wanted more. After about 20 minutes she brought out another tablespoonful.

I really do not like to write negative reviews however in this case I feel it is warranted. Needless to say we will not be back.

  • Visited July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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13 reviews from our community

61% Recommend
    5
    3
    2
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
kalamazoo
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Delicious”
4 of 5 stars Reviewed August 12, 2012

Had a great dining experience once again at Cafe Tuscany. Visited them Saturday August 11 2012 and dined outside. Ordered a salad (special for the evening) and it was amazing. The appetizer of risotto cakes smothered in red sauce was delicious. Shared a bold Tuscan wine with my husband. The waitress was very prompt and friendly. The owner came by our table to ask about dinner and discussed wine and Italy with us. Very good experience. We will be back.
The atmosphere reminded us of a homey Italian restaurant we had visited in Rome. Laid back yet the food is outstanding.

  • Visited August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
12 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Where'd they go?”
3 of 5 stars Reviewed August 1, 2012

Once again - on our numerous trips to the area -- we looked for a good place to dine, without the crowds of Clementine's and the like. We've wanted to try Cafe Tuscany for years -- but in the past, they had closed, maybe had a fire, and have moved locations. Finally -- we were going to give it a try this past Saturday night (7/28). Called to make a reservation and only voice mail came on. So we just drove there instead - and lo and behold, other than being all boarded up -- it was closed. No sign to say why or for how long. Tables out on the patio, but umbrellas not opened. Just looked abandoned. What the heck is going on?

Visited July 2012
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1 review
1 helpful vote 1 helpful vote
“TERRIBLE SERVICE!”
1 of 5 stars Reviewed July 6, 2012 via mobile

We were the first at the restaurant for the Friday "all you can eat" fish fry. My family was not served the food we ordered after waiting for an hour and fifteen minutes... So we left. The owner was at the door and seemed oblivious to the poor service.

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
“BRAVO!”
5 of 5 stars Reviewed June 27, 2012

How can you not love this place? The food is outstanding. The ambiance and hospitality are as though you've been invited to a Tuscan vacation retreat as special guest of the owner. What a delight to find in of all places Union Pier, Michigan. Richard Harris

  • Visited June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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