I have stayed at this hotel while visiting my uncle who was very ill. Upset with the situation I left my prescription eye glasses in the bathroom. As soon as I arrived back home, I called the hotel and the response I got was to call back at 9am for housekeeping. The woman on the phone sounded dismayed that I had called about it. The next day I called and I got the run around that it was not in the Lost and Found and that the person who cleaned my room was not in yet. I left my number in hopes that the person who cleaned my room would have set the glasses aside. Well, apparently the glasses that was in the bathroom walked off and disappeared on its own! I left a message with the General Manager and no one called back. So the moral of this story is that if you happen to stay at this Marriott, don't assume that if you leave anything behind that you will get it back. Really disappointed in the way the management handled this situation. Very poor service and dishonest housekeeping staff!
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- Also Known As:
- Courtyard By Marriott Detroit Troy Hotel Troy
- Courtyard Troy
- Troy Marriott
- Troy Courtyard