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“Excellent service ~ Great Stay!!!” 5 of 5 stars
Review of Detroit Marriott Troy

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Detroit Marriott Troy
3.5 of 5 Hotel   |   200 W. Big Beaver Road, Troy, MI 48084   |  
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Ranked #7 of 14 Hotels in Troy
Certificate of Excellence 2014
sparta-nj
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
“Excellent service ~ Great Stay!!!”
5 of 5 stars Reviewed July 15, 2014

This is my favorite hotel when staying in the Troy area!! The Marriott is conveniently located next to the Somerset Mall and many great area restaurants. We were checked-in by Shawn. He was so professional, efficient and genuinely made you feel welcomed. It felt great to be treated as a valued customer. The rooms are very clean, quiet, with comfortable beds. Nice breakfast. There is nothing not to like!!! Great stay! Great place!! Highly recommend!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review, July 17, 2014
Hello Sparta and thank you so much for the amazing five star review! We appreciate all the amazing feedback and have passed it on to our general manager for her review. Thanks once again!
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301 reviews from our community

Traveler rating
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    58
    7
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Detroit, MI
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 14, 2014

While the hotel is nice, it is not safe. The property is not secure and their security department/cameras do not cover the entire facility. I was a guest at the hotel and parked my car in the hotel parking lot. My car windows were smashed and items stolen from the vehicle. The hotel said their cameras only cover certain areas of the parking lot and my car was parked in an area that wasn't visible from the cameras. According to the police, this is a common occurance at the hotel. You think they would add more cameras or actively patrol the grounds.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review, July 17, 2014
Hello PaulandJan and thank you for visiting. We sincerely apologize for any issue you experienced while visiting. Our property is actually located in Oakland County, Michigan - one of the most affluent and safe communities in the entire nation. Also please know that we do in fact have cameras throughout our garage as well as security personnel on foot who patrol the area. We're very sorry for your experience, and we hope that you will in fact visit again soon.
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Orlando, Florida
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 14, 2014

The hotel sleeping rooms show it age. A little damp for my liking. Plenty of convenient electrical outlets. Happily the Air Conditioning does not blow on the bed. The food was very good; meat especially.
Front desk agents, servers in restaurant very professional, competent and friendly. Free self-parking. Valet available too. Bed very comfortable. Rooms near elevator are NOISY

Room Tip: Elevator rooms are noisey from hydraulics.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review, July 17, 2014
Hello Amy and thank you not only for visiting, but for also taking the time to post your review. Your comments have all been passed to our general manager for her review. We apologize for any disappointment in your room, however please know that we will soon begin renovations. In the meantime, we appreciate your patience. Thank you again and we do hope to see you again soon.
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Manhattan Beach, California
Top Contributor
96 reviews 96 reviews
94 hotel reviews
Reviews in 77 cities Reviews in 77 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed July 13, 2014

Stayed at the hotel for one night for a business trip. The hotel has a nice location and the fitness center is modern and well equipped. Beds are comfortable.
The hotel is functional and the rooms/bathrooms could certainly use a bit of an update, but everything works. After a long day of travel, would have appreciated a smiling friendly face at the check in counter, but i figure everyone is entitled to a bad day and perhaps the check in person was having one.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review, July 13, 2014
Hello cubsfan and thank you for visiting. We appreciate all of your kind words regarding your stay. We wanted to apologize for any less than stellar interaction with anyone on our team. We take great pride in offering a high level of guest service to all visitors and we're very sorry for falling short in your case. Our general manager would like the opportunity to investigate who may have assisted you and should you wish to share details of your checkin, please email thetroymarriott@marriott.com. Once again, we thank you very much and hope that you'll return again soon.
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Detroit, Michigan
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 12, 2014

I ventured to this hotel as part of a relaxation package. When I arrived the staff was extremely pleasant and checked me in very quickly. The room was immaculate and the bed was very comfy. I ordered room service and it arrived very fast and the food was very good. The package included breakfast at the restaurant and my meal was fantastic. The package included a massage at Schendens Day spa. The hotel driver dropped me off at the doorstep and promptly returned when I was finished.The Swedish massage given by Heather was amazing. Overall my entire experience was very relaxing and I would not hesitate to return to this hotel when I need to renew and recharge.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review, July 13, 2014
Hello Nancy and thank you for being such a frequent guest at our hotel. We appreciate the generous five stars and did want to apologize about your disappointment in our wifi policy. Please note that complimentary wifi is available in our lobby great room. It is also complimentary for Marriott Rewards Gold and Platinum Elite members and since you're a frequent guest, this may make sense for you to join and take advantage of that and other benefits. Thank you again and we look forward to your next visit.
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Arlington, Virginia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 2, 2014

We always try to stay at this hotel when visiting the Detroit area to see family. The hotel staff are always extremely courteous and helpful, and the rooms clean, quiet and well appointed. My only complaint is that they began charging for wifi a couple of years ago.

Room Tip: Request a quiet room
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review, July 4, 2014
Hello Nancy and thank you being such a loyal guest here in Troy. Regarding the charges for wifi, please know that Marriott rewards gold and platinum elite members so perhaps as you're a frequent guest, it might make sense for you to join our rewards program and take advantage of that perk. We do apologize, that you're disappointed in that policy. Thank you once again for all of your kind words and we look forward to seeing you again soon.
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Littleton, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 30, 2014

We were going back to MI to visit family. My sister recommended the Troy Marriot. This hotel had a great central location for us, once we chose the Marriott, we had the pleasure of dealing w/ Jen. She was amazing, very friendly, she got us set up in a beautiful room...she took the time to make sure we were in a room away from the multiple wedding parties they had that weekend. She even managed to find my electric toothbrush for me that I left behind. Awesome place, great service. Would definately go back.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review, July 4, 2014
Hello Michelle and thank you very much not only for choosing to stay with us, but for taking the time to post your review. We appreciate your kind words about Jen and please know that your comments have been passed directly to our general manager for her review. We're thrilled to hear your entire visit was a success and we look forward to seeing you on your next visit!
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Additional Information about Detroit Marriott Troy

Address: 200 W. Big Beaver Road, Troy, MI 48084
Location: United States > Michigan > Troy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Troy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Detroit Marriott Troy 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Discover the upscale, contemporary design of a Troy, Michigan hotel in affluent Oakland County near downtown Detroit, The Somerset Collection, Chrysler, GM Tech Center and TACOM, as well as The Palace of Auburn Hills, home of the Pistons. This hotel boasts comfortable accommodations featuring an array of pleasing amenities such as 37" flat screen TVs and spacious baths with marble details. Travelers will appreciate the many thoughtful touches at this 350-room hotel, including wireless high-speed Internet access, well-appointed work-stations and deluxe bedding, as well as on-site restaurant, 200 west. The reinvented hotel lobby features plush seating, state of-the-art technology and creative food and beverage concepts in a stylish setting—all designed to meet the needs of today’s travelers. As a certified Michigan Green Lodging Facility, you can count on the Detroit Marriott Troy hotel to provide you with a comfortable and eco-friendly stay each and every time you visit. ... more   less 
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Also Known As:
Detroit Marriott Troy Hotel Troy
Marriott Troy
Troy Marriott

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