This inn looks great and is a tremendous value, but I almost left over a serious staff error BUT thanks to a customer service superstar of a general manager, not only did I stay but this is my choice for Red Roof Inn's in northern-Detroit area!
As a business traveler, I stayed at Red Roof of Troy earlier this spring and also a few years back. This Red Roof was always clean, but has needed a bit of updating for a few years. As of my stay ending today, I can say that it is almost like a completely new hotel! I took advantage of their Detroit winter special and stayed in a Superior King (also known as All-Inclusive King rooms in other locations). The room featured Red Roof's new soft contemporary furnishings and room design. This includes a refrigerator, microwave and digital-safe (including INSURANCE) all smartly space-planned into an entertainment/dresser area. The room is also outfitted with a sleek workspace that features a round desk-end that can double as a cafe-style dining table, a task lamp with extra plugs and modem port, an ergonomic executive-style desk chair, and a stylish fabric-covered lounge chair. The bathroom area remains small, but is of good decor featuring faux-hardwood floords and easily made up for with a large vanity area. The bed area features two cantilevered side tables cleverly built into the a headboard, executive alarm-clock, a comfortable king-sized mattress, and modern and fashionable bedcoverings. Rounded out with posh carpeting and tasteful window coverings and accessories, a person would easily mistake this single room for being a higher-price hotel suite! Coupled with the free WiFi and easy accessibility to shopping and business nearby, this is an amazing value!
As with all hotels, there are a few things to polish up. I've stayed at other Red Roofs in Michigan; it is becoming my preferred brand. All the rooms I've encountered could use built-in hair dryers and, if possible as an investment, updated flat-screen televisions with video ports. Otherwise, as far as the rooms and the property itself, nearly perfect! And, on this particular stay, the staff was professional and amenable (though they could warm-up a bit more in their interactions with customers). Unfortunately, they did miss the special requests that were sent with my reservation, so I had to request them again at check-in. Not really a big deal, and perhaps the staff people were just busy the times I interacted with them.
A more serious issue did pop-up later in the stay, but was handled professionally by the management - and then later, my customer service expectations were WAY surpassed! I had to stop by front-desk to request a "Do Not Disturb" sign as my room did not have one. The front desk staff person could not find any, so she said she would put one on the room and put a note in the system not to enter the room while I was gone. Unfortunately, this didn't happen, and the room was entered by housekeeping against my wishes - and I had left gifts in the room instead of my car and accidentally left the safe unlocked! Though my items were left untouched and the room was straightend up around them, I was very upset and was immediately put through to the general manager - who assured me of the professionalism of her staff and assured that if anything was missing as a result, it would be taken care of. I almost left that day, but the manager was understanding and handled the issue with care. The rest of the stay went without a problem, but I will admit I was a little upset that management didn't offer at least a discount, as Red Roof guarantees a hassle-free stay.
Well, I shouldn't have worried, because today, that general manager took the opportunity to more than make up for it. I have a late-day meeting, but am not sure I will need a room after that. I called to see if a day-rate or late check-out was available, even for a cost. The front desk person told me that 12:30 PM was the latest they could offer today; I took it and planned to kill some time for several hours. But before I could walk away from the phone, the general manager called back. She had intercepted the call from my room, and called back to offer a 6pm check-out at no additional charge. I was amazed and this general manager is such a customer service superstar that I wanted to share the incident and the moment - it really shows how far Red Roof has come!
As a result of her service, I will stay at the Red Roof of Troy again without question, unless one of the overpriced three and four-star hotels in the area suddenly decide to compete and come down in price - which is unlikely. The Red Roof of Troy is an amazing value, and almost like staying in a three-star hotel anyway, so I probably won't even look elsewhere for awhile. The service standards are great, the rooms are excellent, and the management is exceptional. And the prices and specials are near impossible to find elsewhere in the area. In short, STAY HERE IF YOU CAN!
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- Also Known As:
- Red Roof Inn Detroit Troy Hotel Troy
- Red Roof Inn Troy
- Troy Red Roof Inn