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“Suite-Style Rooms, Excellent Specials, Responsive Management - STAY HERE IF YOU CAN!!” 4 of 5 stars
Review of Red Roof Inn Detroit Troy

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Red Roof Inn Detroit Troy
2.0 of 5 Hotel   |   2350 Rochester Road, Troy, MI 48083   |  
Hotel amenities
Ranked #10 of 14 Hotels in Troy
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Suite-Style Rooms, Excellent Specials, Responsive Management - STAY HERE IF YOU CAN!!”
4 of 5 stars Reviewed December 21, 2010

This inn looks great and is a tremendous value, but I almost left over a serious staff error BUT thanks to a customer service superstar of a general manager, not only did I stay but this is my choice for Red Roof Inn's in northern-Detroit area!

As a business traveler, I stayed at Red Roof of Troy earlier this spring and also a few years back. This Red Roof was always clean, but has needed a bit of updating for a few years. As of my stay ending today, I can say that it is almost like a completely new hotel! I took advantage of their Detroit winter special and stayed in a Superior King (also known as All-Inclusive King rooms in other locations). The room featured Red Roof's new soft contemporary furnishings and room design. This includes a refrigerator, microwave and digital-safe (including INSURANCE) all smartly space-planned into an entertainment/dresser area. The room is also outfitted with a sleek workspace that features a round desk-end that can double as a cafe-style dining table, a task lamp with extra plugs and modem port, an ergonomic executive-style desk chair, and a stylish fabric-covered lounge chair. The bathroom area remains small, but is of good decor featuring faux-hardwood floords and easily made up for with a large vanity area. The bed area features two cantilevered side tables cleverly built into the a headboard, executive alarm-clock, a comfortable king-sized mattress, and modern and fashionable bedcoverings. Rounded out with posh carpeting and tasteful window coverings and accessories, a person would easily mistake this single room for being a higher-price hotel suite! Coupled with the free WiFi and easy accessibility to shopping and business nearby, this is an amazing value!

As with all hotels, there are a few things to polish up. I've stayed at other Red Roofs in Michigan; it is becoming my preferred brand. All the rooms I've encountered could use built-in hair dryers and, if possible as an investment, updated flat-screen televisions with video ports. Otherwise, as far as the rooms and the property itself, nearly perfect! And, on this particular stay, the staff was professional and amenable (though they could warm-up a bit more in their interactions with customers). Unfortunately, they did miss the special requests that were sent with my reservation, so I had to request them again at check-in. Not really a big deal, and perhaps the staff people were just busy the times I interacted with them.

A more serious issue did pop-up later in the stay, but was handled professionally by the management - and then later, my customer service expectations were WAY surpassed! I had to stop by front-desk to request a "Do Not Disturb" sign as my room did not have one. The front desk staff person could not find any, so she said she would put one on the room and put a note in the system not to enter the room while I was gone. Unfortunately, this didn't happen, and the room was entered by housekeeping against my wishes - and I had left gifts in the room instead of my car and accidentally left the safe unlocked! Though my items were left untouched and the room was straightend up around them, I was very upset and was immediately put through to the general manager - who assured me of the professionalism of her staff and assured that if anything was missing as a result, it would be taken care of. I almost left that day, but the manager was understanding and handled the issue with care. The rest of the stay went without a problem, but I will admit I was a little upset that management didn't offer at least a discount, as Red Roof guarantees a hassle-free stay.

Well, I shouldn't have worried, because today, that general manager took the opportunity to more than make up for it. I have a late-day meeting, but am not sure I will need a room after that. I called to see if a day-rate or late check-out was available, even for a cost. The front desk person told me that 12:30 PM was the latest they could offer today; I took it and planned to kill some time for several hours. But before I could walk away from the phone, the general manager called back. She had intercepted the call from my room, and called back to offer a 6pm check-out at no additional charge. I was amazed and this general manager is such a customer service superstar that I wanted to share the incident and the moment - it really shows how far Red Roof has come!

As a result of her service, I will stay at the Red Roof of Troy again without question, unless one of the overpriced three and four-star hotels in the area suddenly decide to compete and come down in price - which is unlikely. The Red Roof of Troy is an amazing value, and almost like staying in a three-star hotel anyway, so I probably won't even look elsewhere for awhile. The service standards are great, the rooms are excellent, and the management is exceptional. And the prices and specials are near impossible to find elsewhere in the area. In short, STAY HERE IF YOU CAN!

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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94 reviews from our community

Traveler rating
    35
    32
    14
    3
    10
See reviews for
17
10
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Plymouth, Indiana
1 review
3 of 5 stars Reviewed October 14, 2010

The staff here are always very friendly and will do all they can to help you with your needs. They are a Pet Friendly Hotel and they don't charge for your pets to stay. They could use a little more updating but really it's a great place to stay for the price.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alfred, NY
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 1, 2010

Based on TA reviews we selected to stay here for a night on our way from New York State to Wisconsin. We arrived late on a hot, humid, buggy night, but it was just fine for a brief evening and return to the road the next morning. Good rates, clean, and perfect location for us.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Phoenix, Arizona
1 review
4 of 5 stars Reviewed August 19, 2010

the hotel was great. The room was very clean. the only problem both times i stayed was the desk clerk monica. She was very rude dont know if i woke her up both time i checked in after 1am. her appearence was just awful.. her shirt looked like she had slept in it for days her pants well she had on a cream colored pair of shorts and white tennis shoes. i really dont think this is a good look for a work place. the desk clerk that checked me out in the mornig was very pleasent and well dressed for her job. overall the hotel was very nice. the next time i stay ill make sure to check in when monica is not working!

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Detroit, MI
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed June 27, 2010

This is a good choice if you're looking for a cheap place to spend a night. it's clean and recently renovated, and the beds are very comfortable as cheap motel beds go.

The one thing that I had a big problem with is the extra $1.50 they add to your bill for use of the safe. They add it whether you use the safe or not, and if you don't use the safe, you have to ask them to take it off your bill at checkout, or else call the hotel later and ask them to remove it. This is obnoxious, clearly just a way to nickel and dime customers. Also, it would have been nice to have hair dryers in the rooms.

Other than that though, I had a good stay.

  • Stayed June 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Great White North
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 2, 2010

Nice and convenient location and it certainly lived up to the expectation and reviews noted here.

However, we did have a bit of a problem with a leak in our bathroom from the room upstairs. We brought that to the front desk's attention and while they did put in a service order it would have been nice to let us know that the problem would be taken care of at our check-out. I ran into the service person as we were checking out and he did say he was going to take a look at the problem, so we know the hotel is concerned. The beef if anything is that the front desk should at least have told us of what they were planning on doing. It did leak again while we were still there, but it was confined to the bathtub and nothing got wet or was damaged.

Would I stay there again? Absolutely, but would ask for a different room. :o)

  • Stayed May 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calumet, Michigan
1 review
5 of 5 stars Reviewed April 22, 2010

The hotel is clean, easy access and safe area of the city. Staff was professional and friendly. Enjoyed the coffee station.

  • Stayed February 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Red Roof Inn Detroit Troy

Address: 2350 Rochester Road, Troy, MI 48083
Location: United States > Michigan > Troy
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Troy
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Detroit Troy 2*
Number of rooms: 109
Reservation Options:
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Also Known As:
Red Roof Inn Detroit Troy Hotel Troy
Red Roof Inn Troy
Troy Red Roof Inn

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