Horrible customer service. They coun't find my reservation since it was a third party reservation (hotels.com) they said if they were not able to find my reservation they could still give me the room but they would charge me a key fee. There was no refridgeator in the room. When I asked if that was normal I was told they are renovating and it would be $10 to have someone bring it down. The hotel is very misleading from the website it looks like a nice semi upscale hotel. It is not it is old and dirty. The bathroom was so small that you had to shimmy around to close the door. The carpet looks like it has never been replaced. The tv didn't work at first we had only 3 channels and then we had more. The volume would continually lower on its own. The pool was freezing! The sauna was no even warm! This place is outdated and run down. I would not recommend this place at all!
- Official Description (provided by the hotel):
- The MET Hotel is conveniently located in Detroit's affluent Northwestern suburbs near upscale shopping, dining & entertainment venues, as well as a number of corporate headquarters. We offer 23,000 square feet of conference space, making The MET one of the largest conference hotels in the area. With 180 spacious guestrooms, we can perfectly accomodate groups large or small. ... more less
- Reservation Options:
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- Also Known As:
- The Met Troy Hotel Troy