I stayed at The Met Hotel for only one night. When arriving to the hotel after traveling all day. We were assigned to a room that was in shambles and not clean. There were no linens on the bed, trash was on the floor and the restroom was filthy. After returning to the front desk we were assigned to another room in the same condition. After the front desk searched for a vacant and clean room for several mins we then were assigned to a "check-in ready" room. The front desk manager apologized for the inconvenience but did not seem at all concerned about offering us any compensation for the trouble. Even when asked she said "I can only be apologetic" and that there is nothing she could do. The Assistant General Manager Oz Sheikh refused to speak with us. Sending someone out to say he was on the phone and would call us; which never happened. When we called the front desk we were again not allowed to speak with Oz but advised he would call the room; which never happened. It is a shame he feels it is acceptable to ignore guest.
- Official Description (provided by the hotel):
- The MET Hotel is conveniently located in Detroit's affluent Northwestern suburbs near upscale shopping, dining & entertainment venues, as well as a number of corporate headquarters. We offer 23,000 square feet of conference space, making The MET one of the largest conference hotels in the area. With 180 spacious guestrooms, we can perfectly accomodate groups large or small. ... more less
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- Also Known As:
- The Met Troy Hotel Troy