We come to Traverse City every couple years or so, and I usually just shop around for the best rate at the given time. Had never been to this hotel before, but had a great experience at an AmericInn in the UP a few years ago. This looked a tad shabby from the outside, but was fine on the inside. Clean renovated rooms. As someone else said, the desk staff varied. young man extremely pleasant, young lady not so much. Overall a good experience, comfortable bed and good breakfast. Fridge in the room would have been nice.