My husband and I stayed here in October, 2011 for one night. Checking in was wonderful due to the friendliness of the front desk staff. She explained everything and told me exactly how to get to my room, also explaining the breakfast and other amenities. They even called our room a half hour later to see if we were happy with everything. We were unable to have breakfast there the next morning because the hotel dining area was right in the lobby and there were not enough tables to accommodate everyone, although I did go in for coffee. I noticed that the buffet was well stocked and the people in charge were doing a very nice job. I will say, however, that the bed was a bit too soft, but other than that it was a very good value for the money. I really liked the friendly service - I have stayed in several where they don't even know the meaning of the phrase "customer service."

The staff was wonderful here! The manager checked us in, and then called us later to see if everything was as it should be. We booked through hotels.com, and needed to cancel our second night. The manager called hotels.com for us, walked us through the cancellation procedure and gave us the number to call the next day. Every staff member we came in contact with was very pleasant and helpful. The free breakfast was great, and we were happy with the room. Clean and comfortable. You can tell they all work hard together to provide a great experience for the guests.

This hotel was a disappointment for myself and my two boys.
The pool was absolutely horrible....Very cold and the size is too small to be called much more than a large bathtub.
The hot tub/whirlpool was built into the pool, and consequently, the temperature never got much warmer than 'tepid'. Also, the room housing the pool was very small and created such loud reverberation....A person could not stand to be in the pool when there were children playing...children splash and carry on unattended and unsupervised, creating such a hazardous space that it probably shouldn't even be legal.
The loud noise from the children was very upsetting....
Our room accomodated us with two double beds. I had requested Queen size beds ..
We were promised Wifi...not to be! When i went to the front desk to ask about the access code, the girl at the front desk was very unaccomodating and handed me a piece of paper with a phone number on it and told me that it was my responsibiolity to call the internet provider....What????? i was stunned....are you serious...i'm not placing a long-distnace call on a hotel phone...and be kept on hold for goodness only knows how long....
The last and final straw was the regrigerator...i had requested a fridge in the room.....Well...No fridge...WEnt to the desk, and was told that on our last (third) night there, i could have a fridge for a 10.00 fee.....Fine i said...it arrived and was left outside the room!!!! When we returned from a hot afternoon at the beach, There it was....unceremoniously dumped in the hallway outside our room!...not even hooked up...Thanks alot!!!
We love Traverse City, and will go there a whole lot more in our lifetime...But we will never ever stay at the Quality Inn again! The bill for three nights totalled just shy of $500.00...This was an unacceptable cost for the Un-Quality at the so-called Quality Inn....
The only bright spot was a front desk attendant named Pam....Everyone else there needs serious customer service training!

I want to say that we had a wonderful time at this Quality Inn by the Bay. The staff was friendly and helpful, rooms were very clean, pool was not too crowded and clean and the breakfast that this place puts out is unbelievable. I have a son that has to have low carbs and another one that loves his sugar. Well, they offered everything you could have imagined. Eggs, sausage, yogurt, cereal, muffins, Belgium waffles, fresh fruit and great coffee. Both my sons and husband were really pleased with the breakfast layout. I will stay at this place again. The price is unbelievable for Traverse City.