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“Very Disappointing” 2 of 5 stars
Review of West Bay Beach, a Holiday Inn Resort

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West Bay Beach, a Holiday Inn Resort
3.0 of 5 Hotel   |   615 E. Front St., Traverse City, MI 49686 (Formerly Holiday Inn Traverse City)   |  
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Ranked #5 of 39 Hotels in Traverse City
Certificate of Excellence
Merritt Island, Florida
1 review
“Very Disappointing”
2 of 5 stars Reviewed yesterday NEW

We are staying here for the Bayshore Marathon and thus far are very disappointed. The hotel walls are super thin , I can hear conversations in the next room. No amenities set up for the runners, no complimentary coffee . I asked for extra coffee for the room and was told housekeeping does not come in until 7am , it's 7:32am no coffee! UGH!! Oh and the best part is the rate is astronomical ..... Not happy ......

  • Stayed May 2015, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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350 reviews from our community

Traveler rating
    219
    91
    21
    15
    4
See reviews for
66
93
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • Any
English first
Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Great Resort! The people working the front desk were over the top and always very friendly! Rarely do I eat more than one meal at the hotels that I stay at, but at this one I ate 5 out of 6 meals here, all the food was amazing! Breakfast, lunch and dinner were great! I really hope that I am able to make it back over the summer, the staff was telling my how amazing the patio is over looking the water. I cannot wait to come back!

Room Tip: Great everything!
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  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, yesterday
Hi travelstoomuch2015,

It's wonderful to read how much you enjoyed your stay! Thank you for taking the time to complete a review and give us feedback on your experience. We are excited for this summer and all that we have in store for our guests. We sincerely hope you have the opportunity to visit us again this summer. We will save you a spot on the beach!

Hunter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Recently updated and very nice. Great rooms. Comfy beds. Wonderful outdoor bar to enjoy views of Grand Traverse Bay. Very helpful facility staff took care of my work needs - setting up the seminar rooms, food, etc. (Randy, Tove, Rachel, Suki and Johanna were great!) I would recommend anyone to stay here and host a work meeting.

Room Tip: Ask for one with views of Grand Traverse Bay
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  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, yesterday
Hello Tisha W,

Thank you for mentioning our amazing banquet team in your review of our resort! They do an amazing job and we appreciate you recognizing them for their hard work. We are glad your work trip was a success and hope to host you and your group next time you are looking for conference space!

Hunter
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Our flight out was not going to make it. Called, last second was greeted by Jesse he promptly sent a cab. Free of charge. The view from our room of West bay, perfect. Met with Charlie, he was as equally as charming as the establishment. Will definitely stay here again. Thanks for making a rough day a great evening.

Stayed May 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 6 days ago
Hi chance-r-jones,

We appreciate the great things you said about our property and our amazing team! It was a pleasure to have you stay with us, and we hope you get another opportunity soon to return. We have a lot in store this summer that we are sure you will enjoy!
We hope you have a great week,

Hunter
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Okemos, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Dining Easter Sunday with my daughter and granddaughter at West Bay Beach Restaurant was a great experience in fine dining! I live in East Lansing where we have many fine restaurants, including MSU's Kellogg Center, but the Easter Brunch was the finest in comparison - and we eat out frequently!. I might add that our server, Nikki Hollis, was both friendly and professional. we were discussing having a coffee drink and I mentioned that I preferred Kioki(sp) and was served a delightful cup! It was a pleasure dinning at West Bay Beach and I thank the manager, Ryan, for making us feel so welcomed! We certainly will dine here in future visits!







-she even told Ryan that I liked Kioki Coffee(sp) and he personally

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 2 weeks ago
Hello Renkoski,

We are pleased to hear your positive feedback on our Easter Brunch! Our food and beverage staff worked very hard to make sure everything was perfect. Ryan and Nikki are amazing and played a key role in making sure the brunch went flawlessly. Thank you for writing us a great review about our food and service. We would love for you to come enjoy another meal with us very soon!

Hunter
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troy
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Keene was a great server. Really enjoyed chatting with him. Made us feel very welcome. He was efficient and had a great personality that was enjoyed by the entire party while we stayed a the Holiday Inn.

Room Tip: corner rooms are great
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 2 weeks ago
Hello jacc92,

It's great to hear Keene made such a great impression on you and your party! He's a key component to our food and beverage team. Thank you for posting your experience on Tripadvisor and letting others know about our fantastic food and service. Our menu will be changing a bit soon so you will have to come try out the new menu when you return!
Have a great weekend,

Hunter
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Brighton, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

Great location for day trips, or to browse around town. Great view! Room clean. Upon check in, the gal at the front desk made sure we had a quiet location as I had requested on-line. It was perfect! We had the steel cut oatmeal for breakfast & it was awesome. Jennifer, our waitress, went out of her way to make sure we were very well taken care of. Loved the maps & info provided to us by the front desk staff.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review, 2 weeks ago
Hi Mioutdoorgal,

Thank you for the great 5 star review! We love to hear the aspects of your stay that you enjoyed the most. We appreciate you mentioning the amazing service you received and the staff members that you connected with. We hope that you can make it back up to Traverse City soon to spend another few days with us!

Hunter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Bay Beach, a Holiday Inn Resort

Address: 615 E. Front St., Traverse City, MI 49686 (Formerly Holiday Inn Traverse City)
Phone Number:
Location: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Traverse City
#3 Business Hotel in Traverse City
#3 On the Beach Hotel in Traverse City
#6 Romantic Hotel in Traverse City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — West Bay Beach, a Holiday Inn Resort 3*
Number of rooms: 179
Official Description (provided by the hotel):
Rising from the waters edge, West Bay Beach, Holiday Inn Resort is the only full-service, four season resort on the white sandy shores of West Grand Traverse Bay. You can do it all while visiting the Holiday Inn Resort West Bay hotel. Conveniently located within walking distance to downtown, Traverse City offers unique boutique shops and an eclectic area of restaurants, art galleries, and theaters. Looking for things to do while you re in the area? Traverse City offers an abundant amount of satisfying activities such as hiking, biking, golf, water sports, para-sailing, boating w/ boat rentals, charter fishing, kayaking, wine tours, and dune climbing to name a few. Nearby area attractions include Sleeping Bear Sand Dunes National Park, Leland's Fishtown, Hagerty Conference Center, Turtle Creek Casino, Interlochen Arts Academy, Dennos Museum, Music House Museum, and Grand Traverse Mall just to name a few. Whether for work or for pleasure, West Bay Beach has it all! ... more   less 
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Also Known As:
Holiday Inn Traverse City Hotel Traverse City
Traverse City Holiday Inn

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