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“5 Star Experience” 5 of 5 stars
Review of West Bay Beach - A Holiday Inn Resort

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West Bay Beach - A Holiday Inn Resort
3.0 of 5 Hotel   |   615 E. Front St., Traverse City, MI 49684 (Formerly Holiday Inn Traverse City)   |  
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Ranked #2 of 38 Hotels in Traverse City
Grand Rapids, Ohio
1 review
“5 Star Experience”
5 of 5 stars Reviewed June 19, 2014

My wife and I stayed at this resort on October 2, 2013 and we were amazed by the attention to detail and the staff. The staff helped to make the experience memorable from the check in, bar , and restaurant. The views were exceptional from our room and the Holiday Inn staff made sure that any request was fulfilled. They also offer a free shuttle to the casino that we took advantage of!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, Guest Relations Manager at West Bay Beach - A Holiday Inn Resort, responded to this review, June 23, 2014
Hi Brian H!

Thank you for the wonderful review!

We hope to see you again in the future, have a great day!

Krystal F
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 reviews from our community

Traveler rating
    185
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    12
    3
See reviews for
52
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Any
English first
Eastpointe, Michigan
1 review
5 of 5 stars Reviewed June 19, 2014

Stayed two evenings...beautiful view...but not from room. It's a shame that most rooms do not have a water view; however, the rooms were well appointed, spacious and clean. The meeting room we used for two days was very nice...it did have a view. The service in the meeting room for coffee, breakfast and lunch was excellent. The food was good. Check in was very quick. I left my room key in the room one morning and they were quick to replace it. The bar service on the patio was extremely slow; it seemed they were not expecting a crowd. Hotel beach was nice and swimmable. Great place to soak up the view of the bay and the sunset. I would stay there again.
Staff was very friendly, courteous and helpful.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, Guest Relations Manager at West Bay Beach - A Holiday Inn Resort, responded to this review, June 23, 2014
Hi Sheryl M-

Thank you for the kind words in your review. We are so happy you had a great time at our resort.

Next time you stay we will get you a room with a view!

Have a great day,

Krystal F
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Traverse city
1 review
5 of 5 stars Reviewed June 18, 2014 via mobile

Allie was by far the most kind and pleasant waitress of northern michigan! Come check this place out and see her! The place was very nice! Great music and the outside bar is amazing!! Shimmers is great also, not to mention the food! Everything is just great! Very well run, and such a great experience. 10 stars!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, Guest Relations Manager at West Bay Beach - A Holiday Inn Resort, responded to this review, June 23, 2014
Hello Nikb0130!

Thank you so much for this great review! It is very rewarding to hear you had such a great experience!

Allie is truly an asset to our team and we are happy to have her.

We look forward to seeing you in the future!


Krystal F
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014 via mobile

I was expecting a lot since this is Traverse City. The holiday Inn sits right on the water, and turned out to have excellent food and service! Ask for Allie, she helped us out and made the night especially fun!!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, Guest Relations Manager at West Bay Beach - A Holiday Inn Resort, responded to this review, June 23, 2014
Hi Chris29house-

Thank you for the great review, but most importantly thank you for mentioning Allie! She is an important part of our team and we are really lucky to have her!

Have a great day!

Krystal F
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Troy, Michigan
1 review
5 of 5 stars Reviewed June 17, 2014

The 10th Annual Walk To Cure Arthritis event at the West Bay Beach Holiday Inn Resort in Traverse City on May 31, 2014 was the best yet! Service from Suki, Maegan, Tove, Hannah, Chandra, Sandy, Jeff and Zach was outstanding! I would highly recommend this hotel for any special event.

Room Tip: 3rd Floor on East end of hotel was very quiet on my Friday night stay.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, Guest Relations Manager at West Bay Beach - A Holiday Inn Resort, responded to this review, June 18, 2014
Hi Cindy P-

Thank you for the lovely review!

The 10th Annual Arthritis Walk was a special event for us as well. We love to have events like this and see the community come out for a great cause.

Thank you so much for mentioning Suki, Maegan, Tove, Hannah, Chandra, Sandy, Jeff and Zach! They are valued members of our team and we appreciate all their hard work on a day to day basis.

Can't wait to see you next year (or sooner on the Patio enjoying the awesome northern michigan summer),

Krystal F
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Honolulu, Hawaii
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 16, 2014

Everyone at the hotel was very helpful, nice and courteous. Checking in was easy and convenient, the room was spacious and clean - bed was very comfortable! I was attending a conference a couple of blocks away and really enjoyed the walk along the water, under the bridge and into the town with some great shops. They have a shuttle and took my room mate to the drugstore when she got a cold. This hotel is right on the water and has a sitting area to watch the gorgeous sunset and enjoy the peaceful serenity of the bay. I feel it was a terrific value!

ps. They offer infused water in the lobby in the afternoons, very yummy - the ones I enjoyed and cucumber, lemon and mint.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, Guest Relations Manager at West Bay Beach - A Holiday Inn Resort, responded to this review, June 18, 2014
Hello Makana K-

We are thrilled you had such a pleasant stay with us! Thank you so much for the great review.

My favorite infused water is the cucumber also :)

We look forward to seeing you in the future!

Krystal F
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudsonville, Michigan, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2014

I will begin by saying that my husband and I are still talking about our stay here because it was so amazing! We spent our five year wedding anniversary here and the hospitality of the staff was great! I called before we came to the hotel and spoke to the concierge, Brittany, who helped put together an amazing amenity package to have in the room when we got there. Let's just say it was more than I could have imagined! Our room was beautiful! Looking right at the water, it felt like we were on a cruise ship! Whenever we walked around everyone who worked here would always say hello and ask how we are doing....so sweet!! We will definitely be staying here again whenever we come to Traverse City!!!

Room Tip: Rooms facing the water are the best rooms to get!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin W, Guest Relations Manager at West Bay Beach - A Holiday Inn Resort, responded to this review, June 18, 2014
Hi Kyndra R-

Let me start by saying Happy Anniversary and thank you for the wonderful review, we are so happy you enjoyed your stay.

Brittany is a valued member of our team who has been with us for six years, we are so glad she was able to take care of you during your stay.

We look forward to seeing you again when you return to Traverse City!

Thanks again,

Krystal F
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Bay Beach - A Holiday Inn Resort

Address: 615 E. Front St., Traverse City, MI 49684 (Formerly Holiday Inn Traverse City)
Phone Number:
Location: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Traverse City
#1 On the Beach Hotel in Traverse City
#2 Business Hotel in Traverse City
#6 Romantic Hotel in Traverse City
Price Range (Based on Average Rates): $
Hotel Class:3 star — West Bay Beach - A Holiday Inn Resort 3*
Number of rooms: 179
Official Description (provided by the hotel):
Rising from the waters edge, West Bay Beach, a Holiday Inn Resort is the only full-service, four season resort on the white sandy shores of West Grand Traverse Bay. You can do it all while visiting the Holiday Inn West Bay hotel. Conveniently located within walking distance to downtown, Traverse City offers unique boutique shops and an eclectic area of restaurants, art galleries, and theaters. Looking for things to do while you re in the area? Traverse City offers an abundant amount of satisfying activities such as hiking, biking, golf, water sports, para-sailing, boating w/ boat rentals, charter fishing, kayaking, wine tours, and dune climbing to name a few. Nearby area attractions include Sleeping Bear Sand Dunes National Park, Leland's Fishtown, Hagerty Conference Center, Turtle Creek Casino, Interlochen Arts Academy, Dennos Museum, Music House Museum, and Grand Traverse Mall just to name a few. Whether for work or for pleasure, West Bay Beach has it all! ... more   less 
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Also Known As:
Holiday Inn Traverse City Hotel Traverse City
Traverse City Holiday Inn

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