We had high hopes since this hotel was recently remodeled (they just finished the first week in July, we stayed at the end of August.) We were not disappointed with the newness and decor (the decor is actually beautiful) but we had two major problems. One is the rooms are small (we had a king with a sleeper sofa that we would be pulling out, but when you do so it completely blocks the bathroom door!!!) The bigger problem is the insects that fly around the room, mostly on the ceiling but could be found on the bedspread as well. We didn't notice them when we checked in, but we weren't in the room for long, just dropped bags off. When we came back later in the evening we noticed what look like baby mosquitoes on the bed and were horrified when we looked up and found them all over the ceiling. Not sure what they were, but they were not just gnats. There must have been forty of them. They were coming in between the ceiling where it meets the wall. We asked for another room. They only had a king with no sleeper sofa, so me, my husband and three children had to share the king! At least it was bug free. They did not offer to compensate us for our trouble. I had to ask for something and even then they only took off $50 from our room, even though five of us had to sleep in one bed!!! The next day we asked for another room since the king wouldn't do and they only had two queens,no sleeper sofa, and they do not have cots since they damage the walls. When we came back again late in the evening we found the same problem, bugs all along the ceiling! This room was in a different part of the building, too. They switched us AGAIN! We asked what was the deal with the bugs and they admitted knowing about it and said it was a problem last year, too. They acted like it wasn't a big deal, "This happens in the summer in this part of Michigan" is what I was told. Uh, maybe if you are CAMPING!! I believe they are breeding in the walls or ceiling, it wasn't like just a few that came through a screen with a hole in it or something.
We would have checked out but most hotels were booked this weekend. We did check out the following morning. It is a shame because they had a decent breakfast and are in a good location.