This hotel pays attention to detail. The bed was comfy and they even have a variety of pillows. The location is good if you want to bike the TART trail. They offered us the option of locking our bikes inside and the breakfast was outstanding. With the AAA rate, it was a really good value.

Pros: The service is outstanding. The staff was always extremely friendly and helpful, and it's obvious they care a great deal about guest satisfaction. The hotel is exceptionally pet-friendly. Free hot breakfast, free room service, free milk & cookies in the evening, 24-hour pool, free "pillow bar," free welcome basket with snacks. Rooms were very clean.
Cons: Rooms badly need updating, mattress was very uncomfortable, and the dog run is very close to an extremely busy highway.

Had a great stay at Best Western Four Seasons. The hotel may be a bit dated but the service and cleanliness are outstanding. Good free breakfast in the morning and freshly baked Otis Spunkmeyer cookies for an evening snack. I was especially impressed with the thoroughness of the housekeeping staff. The location is very convenient to the beach and downtown. We weren't looking for a resort to stay at just someplace clean, safe, with a convenient location. The Best Western Four Seasons met our expectations. I'd like to thank Russ the general manager for his help after our stay. I emailed the hotel after arriving back home to ask what brand of pillows we slept on. The pillows are so comfortable that the hotel has them for sale at the front desk. Russ arranged to ship a couple back to Ohio for us!

Our family of four stayed here for three nights at the end of a two week vacation. Note that this hotel is not within easy walking distance of downtown if you have children. However, we did not have any trouble finding parking in the downtown area and it takes 5 to 10 mins to drive downtown.

The rooms were spotless.... VERY clean which is the number one priority for me in a hotel. The room was small for a family of four and having the sink in the room instead of the bathroom is not ideal. There is very little counter space around the sink. We managed to find room for all our stuff but not alot of extra space. We had two queen beds which were VERY comfortable. We all slept great!! The breakfast was really good with lots of healthy choices such as fresh fruit, and yogurt.
The pool is small but quite warm and clean. Usually the kids had the pool to themselves which was great. This hotel is pricey, but all of the hotels in Traverse City that have a pool are within the same price range so I don't feel that it was overpriced considering the time of year. Overall, it is what you would expect from a Best Western and all of the staff were excellent. We would stay again if we came to Traverse City.