The room was clean, but whoever designed the layout obviously had no concerns about privacy. If traveling alone, there is no problem but if you are with someone else, the sink and counter are in the same room as the bed and tv. Skimpy towels; only shampoo and lotion and then not replenished on the second day. Small skinny pillows. I was also quoted a rate on the phone that ended up being $20 more when we arrived. Our traveling companions did not get their room cleaned and by the time we returned, it was too late for housekeeping to rectify. Very disappointing.

This was our first trip to Traverse City and it was one of the spur of the moments things. It was in the heart the busy season. There were not a lot of other options in town so we really did not have any choice. There is no in room WIFI. The room we stayed in had a jacuzzi which was an added benefit. There was no complimentary breakfast. I will shop around the next time I travel in this area because there are a lot other options. Not saying this was bad place, next time I travel in this area, I will plan accordingly.

Reserved room online during film fest at a rate of 165.00. Were surprised to find we were given a handicapped room. When I asked why and if perhaps there had been a mistake everything took a turn for the worst. We were told that because we booked online we had no recourse and there was nothing that they could do. There were other rooms available but were told for this rate they could do nothing. When asked if they would be more accomodating if I had booked directly she said yes. When I asked if they would rather the room go unrented than put us in it she said they had till midnight to fill it and it would be no problem. Unprofessional and Rude on so many levels. To make a long story less so, we gave them the keys and checked into a Fairfield Inn and lived happily ever after...

We checked into a small room with a doublebed which cost over $100.00 and found the air conditioner not working and unfixable based on a visit from the front desk. My husband had to make a fuss to get them to give us a different room when others were available. It was 85 degrees in our first room and they were going to offer up a fan rather than a room with a working air conditioner. The second room which we eveniually got had bad batteries in the TV clicker and the hall ice machine was not working. No breakfast for he first time on the road in 12 days! HMM, I think the good looks need to be complemented by more service and customer caring attitude. It seems someone is cutting corners here. We saw one person working the front desk and she left it unoccupied to come resolve our AC issue. Understaffed and not up to its nice looks. Air in the hotel in general/hallways/ was very STALE.