“Attitude is Everything.. and a good one pays off!”
I was able to find a great low discount rate for a two night stay, paying for one night in advance. Two days before our stay, I tried to add an additional night at the beginning of the trip but was told none of my discounts (early, 2+ nts, corp rate) were available. I refused to pay full price, and let them know I was disappointed and would stay at another hotel as I was not willing to pay the full rate (we wouldn't use the waterpark or any amenities for first two days as we would arrive late and in soccer tourney). I was shocked that they would refuse a paying customer's business and risk not filling the room.
We had two adults, a teen and tween girl. Much of the GWL is geared toward elementary ages, however we had that expectation. The day of our check-in, I phoned at 11am and asked about possible early check-in. We were hoping to get a room around 2pm. The front desk was very nice - first told me to phone back, but then said, "well, I'll just assign you a room that I know is being cleaned right now." I was very appreciative on the phone. We were able to check-in at 2pm and were told we were upgraded to the largest suite on property - WOW - I paid for smallest w/ discount. We had very limited time in the hotel, but our room was very clean and comfortable. Our registers were very loud - my only complaint. We did not eat in the restaurants, but Dunkin Donuts was a regular stop and opened at 7am and was open in evening too. Spa facials for teen/tween girls were lovely (30 min). Arcade was fun for them too. We enjoyed the mix of games that actually had some physical activities tied to them too - skeeball, ballistic, air hockey, etc. On our second day we finally went to waterpark - it was fun. We did the big slides, got the bucket dumped on us and went in the adult hot tub (other wasn't hot). One afternoon/evening with older kids is plenty of time to experience everything. Smaller kids seemed to enjoy storytime and characters. Magicquest was popular but $18 min for wand - with infinite add-on options. My 12 yr old was vaguely interested.
EVERY employee we encountered was friendly and helpful and it seemed like they really enjoyed their jobs. I have not experienced this level of service in quite some time - BRAVO!
Majestic Bear Suite (#348) felt like home. Spacious suite with private king room. Large double balco...
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