“Terrible experience. Dirty everything, rude staff!”
We were repeat guests at the Sugar Beach Resort. Our first stay (June, 2009) was very pleasant, so we decided to make reservations for our trip to Traverse City last month (August, 2011).
When we checked in, the staff wasn't very hospitable. Once we got to our room, we noticed several large carpet stains. The bathroom had a used, dirty bath mat and wet, used towels. We were absolutely disgusted by what appeared to be feces smeared on the shower curtain. Clearly the bathroom hadn't been cleaned prior to our arrival. We contacted the front desk to complain, and they sent the housekeeping supervisor to our room. He brought us fresh towels and inspected the room. He agreed that it was not properly cleaned, but blamed in on a new housekeeper. I found this excuse completely unacceptable.
The Sugar Beach charges a daily resort fee, however, there weren't even clean beach towels in the outsie cabinets for two of the thee days. They said that they were running short on towels. If they charge a resort fee, clearly they should have enough beach towels for guests.
At 6 am one morning, we heard doors slamming. The noise continued for 15 minutes, as there was a teen girls' golf team making the commotion as they were waiting for the breakfast. We called the front desk to see if they could have security visit the second floor to keep the girls from waking everyone up. The front desk attendant, Kevin, was rude, and said he would send someone up. The door slamming continued for another 15 minutes. At that time, I had called back, and Kevin rudely said to wait a few minutes bcause the noisy girls were going to check out shortly. When I peaked out the door, there were two other guests peaking out their doors to see what was going on.
The stairway and to the right of the breezeway was disgusting. There were huge stains on the carpet and the area had a terrible odor. It desperately needed to be cleaned.
We will never stay at the Sugar Beach again. This resort has gone downhill significantly since 2009. We DO NOT recommend!!!!
We had a beachfront room on the second floor. The view was nice, however, crazy drunk girls were run...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.