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“Great stay except for 1 thing” 4 of 5 stars
Review of Courtyard by Marriott Traverse City

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Courtyard by Marriott Traverse City
3.0 of 5 Hotel   |   3615 S Airport Rd W, Traverse City, MI 49684   |  
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Ranked #9 of 38 Hotels in Traverse City
Lansing, Illinois
Top Contributor
83 reviews 83 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
50 helpful votes 50 helpful votes
“Great stay except for 1 thing”
4 of 5 stars Reviewed June 11, 2014

I cannot remember the last time I've stayed in a hotel that didn't offer free breakfast of some sort (unless it was a Motel 6). After paying $135/night to stay in a property that's not even close to the town's main activities (unless you're there for mall shopping), I was disappointed to find that we had to pay for breakfast. I guess I've become accustomed to being able to pick up a quick bite in the morning before starting the day, and it was always included as part of the charge to stay there for the night. This was some obvious cost-cutting.

If it wasn't for that little surprise, the hotel would get 5 stars from me. The property is newer and is kept modern-looking and clean. We loved the fire pit outside and the touchscreen information board in the lobby. Our room was large and comfortable. The place stayed quiet at night so we slept well. The staff was helpful with answers to questions and pretty friendly. I've never had a problem being comfortable at a Marriott property, and this was no exception.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan M, General Manager at Courtyard by Marriott Traverse City, responded to this review, June 16, 2014
Hello and thank you for your recent stay at the Courtyard in Traverse City.

I am glad you liked to new modern Courtyard look. I am happy that you found the hotel clean and comfortable.

The Courtyard brand began over 30 years ago. The business model for the brand has been to have a fresh made to order breakfast available at a cost. We also offer dinner, a full bar and a Starbucks outlet. There are 886 Courtyard's in the United States and all of them offer a breakfast for purchase.

I do hope the next time you are in Traverse City you will stay with us again.
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106 reviews from our community

Traveler rating
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    9
    4
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Flushing, Michigan, United States
Top Contributor
76 reviews 76 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 31, 2014 via mobile

First time to this hotel. The hotel is mind-blowingly beautiful. The entire staff from housekeeping, bistro, front desk, maintenance, and management all were very attentive and quick to offer local suggestions for things to do, things to see, and where to eat. One of the best customer service experiences I have ever received from hotel staff. We liked the hotel not being too close to the lake (only 10 minutes.) It made traffic a lot easier to handle and the prices of the room were lower because we weren't stuck in the main tourist area. I will definitely be back!

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska
Top Contributor
272 reviews 272 reviews
39 hotel reviews
Reviews in 96 cities Reviews in 96 cities
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed April 29, 2014

First time staying here. Good location although to it is a ten minute drive to the lake and downtown. Very quiet location. Close by Terra Firma brewery which was excellent. Extremely clean hotel with nice exercise room. The staff were friendly and helpful.

Stayed April 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan M, General Manager at Courtyard by Marriott Traverse City, responded to this review, May 1, 2014
Hello Mike,
Thanks for your recent stay and nice comments, I will share with our staff.
Most of our guest feel that our location is perfect. We are a short drive to downtown but have shopping and restaurants with in walking distance of the hotel. It is much easier turning out of our driveway then some of the other hotels on busy US.31.
Terra Firma is one of the newest craft breweries in town and we are lucky to have them as neighbors.
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Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2014 via mobile

Great hotel, very clean, very attentive staff. The only downside is that it is not very close to downtown Traverse City. Great place for business travelers. Ok for families. Best chain hotel in the Traverse area.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan M, General Manager at Courtyard by Marriott Traverse City, responded to this review, April 23, 2014
Thank you for your recent stay and kind words, I will share with our staff. This hotel is currently ranked in the top .02% of the Courtyard brand in Overall Guest Satisfaction. We hope you be be returning to Traverse City and our hotel soon.
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Lake Orion, Michigan
Top Contributor
52 reviews 52 reviews
5 hotel reviews
Reviews in 30 cities Reviews in 30 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 31, 2014

Very nice room, the coverlet was white and pristine. Numerous pillows are on each bed and I quickly found which one I like to sleep on. Slept very well and I am used to a sleep number bed. For breakfast I had a large Starbucks coffee and two scrambled eggs for under 5 dollars.

Room Tip: There is a small pool on main floor and there were children enjoying it. In the room the desk had a...
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan M, General Manager at Courtyard by Marriott Traverse City, responded to this review, April 1, 2014
Hello and thanks for your recent stay at our Courtyard. Also thank you for your kind words about the cleanliness of your guest room. Most of our housekeepers have been here for many years and take great pride in their work. Their efforts are why this hotel is currently ranked in the top .01% of the Courtyard brand in Over All Guest Satisfaction. We hope you will be returning to our hotel soon.

Bryan
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Windsor, Ontario, Canada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 30, 2014 via mobile

I have to say, I am very impressed with the customer service at this location. I have stayed here for a total of 3 weeks this winter. A special shout out to Ashley who went above and beyond for me on my last visit. Also, I was pleasantly surprised to find that my car was cleaned off (snow) it was a very nice touch by the gentleman shoveling the walkways in the morning.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan M, General Manager at Courtyard by Marriott Traverse City, responded to this review, April 1, 2014
Thank you for your recent stay. I am glad you had a chance to meet some of our employee service stars. As a result of their efforts and so many more this hotel is currently ranked #17 out of 880 other Courtyards in Over All Guest Satisfaction for year to date. We are committed to be #1 by the April. I hope you come stay with us again soon.

Bryan
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Davidsville, Pennsylvania
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 14, 2014

On a business trip to Traverse City for the first time and a hotel is most when you are on the road. This Courtyard Marriott was just the ticket, convient location, close to the airport even though I did not fly in, but close to where I needed to be for business. Stafff was pleasant and very helpful from the moment I entered the door. Room was good size, very comfortable king size bed. Had good hot breakfast in the morning, you can buy a breakfast package that makes it easy.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Traverse City

Address: 3615 S Airport Rd W, Traverse City, MI 49684
Location: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Traverse City
#12 Romantic Hotel in Traverse City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Traverse City 3*
Number of rooms: 83
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Also Known As:
Courtyard By Marriott Traverse City Hotel Traverse City
Courtyard Traverse City
Traverse City Marriott
Traverse City Courtyard

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