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“Great Newer Hotel” 4 of 5 stars
Review of Courtyard by Marriott Traverse City

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Courtyard by Marriott Traverse City
3.0 of 5 Hotel   |   3615 S Airport Rd W, Traverse City, MI 49684   |  
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Ranked #13 of 38 Hotels in Traverse City
Oxford, Michigan
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
“Great Newer Hotel”
4 of 5 stars Reviewed October 2, 2012

Looking for a weekend stay in Traverse City I was stunned at their lack of updated/modern hotels. I stumbled onto the Courtyard's website and was happy with what I saw. New amenities, Starbucks coffee and great rooms. If you are used to modern conveniences, this is your place. Very quiet...very nice. They only bummer is that they are about 10 minutes from downtown/beach. Other than that a great stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan M, General Manager at Courtyard by Marriott Traverse City, responded to this review, October 8, 2012
Hello and thanks for staying with us. Our past renovation and Marriott's reinvention of the Courtyard brand has really gone over well. I hear the words "inviting" and "comfortable" most often. We were the first Courtyard in Michigan to be completed. We hope to see you again soon. Bryan
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100 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 22, 2012

We (unfortunately) decided a day in advance to spend the night in Traverse City on our way up to The Inn at Bay Harbor in Petoskey. Because of the late choice, we were limited in availablity in Traverse City. We normally choose Hilton properties, but the Hampton was booked. We chose the Courtyard because we are also Marriott rewards members. What a rip-off. We paid $243 for a non-descript room with absolutely NOTHING included--no breakfast, not even a bottle of water in the room. They have a so-called "restaurant" on the premises, but you would be much better off going off-property to eat. We ended up buying two muffins at Starbucks for breakfast because we refused to spend $10-15 on what the Courtyard had to offer.
I think we were so upset because we only paid $170 a night at the absolutely BEAUTIFUL Inn at Bay Harbor for an exquisite one-bedroom suite with a full breakfast included in the price. We will not choose this Courtyard again, as there are much better choices in and around Traverse City. Just be sure to make reservations in advance.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan M, General Manager at Courtyard by Marriott Traverse City, responded to this review, September 24, 2012
Hello and thank you for your recent stay at the Courtyard by Marriott in Traverse City. I am sorry you were not completely satisfied as most of our guests are. In fact our hotel is currently ranked #32 in Over All Guest Satisfaction out of 829 Courtyard hotels.

As you acknowledged, Traverse City is still very busy on September weekends. Our hotel is not the least expensive hotel in town but we are competitively priced with like hotel properties in the area. I do hope you will consider us again the next time you are in Traverse City.

Best regards,

Bryan Moore
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Okemos, Michigan
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 28, 2012

I was there for business but would stay there for holidaying. I don't care that it's not right in downtown. Traverse City is not Chicago: it's pretty small and it takes 5-10 minutes tops to get where you need to go in town from the hotel. But to the hotel itself: I loved it. The staff was super friendly and helpful. I asked for the quietest room they could give me and got one (#130) where I heard no road noise whatsoever and had a peaceful view of trees. The hotel fronts Airport Road so if you need quiet, make sure you ask. The rooms looked very recently re-done and mine with a king bed was a delight. It was spacious, pretty, well-decorated in terms of the colors and furnishings. I liked the blend of red,rust, cream, beige and gray that showed up in different ways around the room. It didn't feel like a chain hotel, nor did it feel like it was trying too hard to be hip. The mix was just right; the bed was great for sleeping (on the firmer side which I love). As an author, I do a lot of travel at home and abroad and there's nothing like a room that makes you smile with delight when you walk in. And best of all: the WiFI was FREE and there was NO password and it ALWAYS worked. I will stay here for sure on my next trip to Traverse City. No, it does not have a view of Lake Michigan, but the Lake is just minutes away, along with the other delights of a town with tons of good restaurants.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan M, General Manager at Courtyard by Marriott Traverse City, responded to this review, September 17, 2012
Hello and thanks for your recent stay with us. I am so glad you enjoyed our hotel, staff and beautiful Traverse City. The fall and winter season is also a great time to visit our area. I hope to see you again soon. Bryan
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SE Michigan
Top Contributor
66 reviews 66 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 14, 2012

As the only Marriott-affiliated option in the area, the Courtyard was my first choice for our family vacation in the Traverse City area. It's a typical Courtyard, with the usual amenities, including an updated lobby area, casual restaurant for breakfast and dinner, indoor pool, and a small fitness center. The rooms were typical Courtyard: tidy, large work area, nothing fancy, though our room came with a refrigerator which was great.

For vacationers, however, it's a few miles from downtown Traverse City. That makes it a bit less convenient than some of the other hotels (including chains) in the area. Because it's south of downtown, there are no views of the Grand Traverse Bay, either. Depending upon what you're looking for in a vacation destination, you might consider whether that is important to you.

Also consider whether it's important to have good dining options around you. While some of the usual chains are only a mile or two from the hotel, if you're looking for something with local character, you'll probably end up downtown. The same is true for shopping.

However, if you'd like to be slightly closer to the Sleeping Bear National Lakeshore, Frankfort, or their neighboring beaches, this might be your place. The same could be said if you have a camper at Interlochen -- it's only about 10 (or so) miles from the Arts Academy. There is also an indoor mall with a Macy's and Target less than a mile away.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 24, 2012

Stayed (5) nights during my daughter's hockey camp in Traverse City July 16-20. I am a Marriott elite member and got my complimentary upgraded room, complete w/ balcony. First the good: Um......came with a refridgerator....the water worked.....OH and the air conditioning....it was cold. The rest? ANTS ANTS ANTS ANTS ANTS ANTS ANTS! Did I mention ANTS? All over that room..on the beds...on the night table.....on the curtains....on the windows....coming from behind the dresser, everywhere! This was BEFORE we even brought our stuff in the room! They sprayed the first day, didn't help. My suggestion was to close off the balcony, seal around the door, and that should solve the problem. Who needs a balcony anyway? And the stains on the carpeting look like they've been there for a while. All this made me very hesitant on using the coffee maker & unwrapped mugs on the vanity.

The pool had an interesting film floating on the top that seemed to "fold" instead of "ripple" when water was disturbed in it. Looked pretty gross.

The female front desk staff could care less about your needs, requests, suggestions, etc. Oh they'll write it down, but the amount of apathy they show in their blank stares is a bit more than I'm used to. The gentleman who helped us with directions to Sleeping Bear Dunes was the opposite. Very helpful, but was only there for a couple days during our stay.

Lobby was nice, the latest modern design for Courtyards these days. But above all, here's my biggest issue.

I've resigned myself to the fact that Marriott uses popularity to rate their hotels in categories to determine how many points per night they "charge" for their rooms. To put it in perspective, the Downtown Chicago full service Marriott on Michigan Avenue is a Category 6, or 30,000 points per night....in a 35+ story hotel (recently renovated) with all the amenities. Marriott rates this 3-story, carpet stained, ant infested with a film covered pool (oh, and no complimentary breakfast-typical of Courtyards however) a Category 5 (or 25,000 points per night). So wrong. They rated the Fairfield (which is supposedly the "budget" of the Marriott line-though offers breakfast) in TC the same amount. Something's wrong here and this policy needs to be adjusted for hotel cleanliness, secret shoppers, audits from parent company, something other than popularity of a hotel in a town that is clearly lacking for hotel rooms and proper accommodations (very few chain hotels in area as I discovered).

Room Tip: Room 320-skip it if this is what they give you. Sleep in the car, it's probably more sanitary.
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed July 20, 2012

The hotel was very nice and location was okay next to a shopping center. It was convenient to locate, however not as convenient to the activities in Traverse City. The hotel was more pricey than I felt it deserved. I paid less for better location and nicer rooms. The automatic front door was under our room, so made noise anytime some went through it. I bother some of the family thoughout the night. The view out the window was to the back of canopy, so absolute no view.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with cheaprooms.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
76 reviews 76 reviews
21 hotel reviews
Reviews in 38 cities Reviews in 38 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 16, 2012

This is hotel is slightly off the main drag into Traverse City and backs onto some nice wooded views. The lobby seatig area is large and pristine and the hotel is very well kept up. The room design is poor with respect to a very small sink area with the mirrored closet right behind it so only one person can use any of the washroom facilities at one time to brush teeth apply make up dry hair etc. The towels were pretty thin for the caliber of hotel and the shower was intermittently operating. The bedding was very nice. Has a nice pool and 24 hour fitness facility.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Traverse City

Address: 3615 S Airport Rd W, Traverse City, MI 49684
Location: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Traverse City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Traverse City 3*
Number of rooms: 83
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Also Known As:
Courtyard By Marriott Traverse City Hotel Traverse City
Courtyard Traverse City
Traverse City Marriott
Traverse City Courtyard

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