Stayed (5) nights during my daughter's hockey camp in Traverse City July 16-20. I am a Marriott elite member and got my complimentary upgraded room, complete w/ balcony. First the good: Um......came with a refridgerator....the water worked.....OH and the air conditioning....it was cold. The rest? ANTS ANTS ANTS ANTS ANTS ANTS ANTS! Did I mention ANTS? All over that room..on the beds...on the night table.....on the curtains....on the windows....coming from behind the dresser, everywhere! This was BEFORE we even brought our stuff in the room! They sprayed the first day, didn't help. My suggestion was to close off the balcony, seal around the door, and that should solve the problem. Who needs a balcony anyway? And the stains on the carpeting look like they've been there for a while. All this made me very hesitant on using the coffee maker & unwrapped mugs on the vanity.
The pool had an interesting film floating on the top that seemed to "fold" instead of "ripple" when water was disturbed in it. Looked pretty gross.
The female front desk staff could care less about your needs, requests, suggestions, etc. Oh they'll write it down, but the amount of apathy they show in their blank stares is a bit more than I'm used to. The gentleman who helped us with directions to Sleeping Bear Dunes was the opposite. Very helpful, but was only there for a couple days during our stay.
Lobby was nice, the latest modern design for Courtyards these days. But above all, here's my biggest issue.
I've resigned myself to the fact that Marriott uses popularity to rate their hotels in categories to determine how many points per night they "charge" for their rooms. To put it in perspective, the Downtown Chicago full service Marriott on Michigan Avenue is a Category 6, or 30,000 points per night....in a 35+ story hotel (recently renovated) with all the amenities. Marriott rates this 3-story, carpet stained, ant infested with a film covered pool (oh, and no complimentary breakfast-typical of Courtyards however) a Category 5 (or 25,000 points per night). So wrong. They rated the Fairfield (which is supposedly the "budget" of the Marriott line-though offers breakfast) in TC the same amount. Something's wrong here and this policy needs to be adjusted for hotel cleanliness, secret shoppers, audits from parent company, something other than popularity of a hotel in a town that is clearly lacking for hotel rooms and proper accommodations (very few chain hotels in area as I discovered).
Room 320-skip it if this is what they give you. Sleep in the car, it's probably more sanitary.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.