From the moment we checked in, this hotel and staff did not disappoint. We were traveling with a group of 13 ladies, and were able to get our rooms close to eachother. The staff from the front desk to the bar (thanks Ken,) to the cleaning personnel, were accomodating and friendly. Beds were extremely comfortable, and the suite size was great for relaxing. The hotel is clean and modern, and the buffet breakfast was delicous and priced right. One of the nicest features is the shuttle service to downtown Traverse City. We used it several times, and they were always reliable. Ate at the Appache Trout Grill and had a wonderful meal and dining experience.