" 5 stars for cleanliness and location. ZERO stars for customer service!!! We made reservations on October 21 to stay in the cabin from Thanksgiving day, the 25th, till Saturday, the 27th. We needed a full kitchen and a pet friendly place. We had a cooler full of food to cook. My son is in the culinary program at NWM. He had a m...enu for us he was going to cook for us. Everything seemed perfect until we arrived.
We arrived 1 hour early. We asked for an early check in so we could start cooking. The person at the front desk told us "sorry we gave your reservations away" WHAT? We just drove 2.5 hours and we never even got a courtesy call about this dilema? The person at the front desk offered us 2 other rooms, with no kitchens, at the same price or a refund and we could find another place to stay. Really? on Thanksgiving day you want us to find another place that has a kitchen and welcomes pets? We had no choice.
I spoke to the front desk the next morning about this situation and asked what happened. The front dest told me that a family had come in from out of town and it was an emergency so the owners decided to put them in the cabin WE reserved and told the front desk person we would be better off in the two other rooms.
This was totally unacceptable and we had no choice but to stay. Being with my family eating pizza and chinese food on Thanksgiving was more important than cooking BUT I will never, ever reccomend this place to any of my friends or family.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.