Let me start off by complimenting the staff at ESA-Sterling Heights! Thank you all for making our stay easy, comfortable, and enjoyable. I had to book a room because my girlfriend was getting out of the hospital and need a place that was easy to maneuver with her walker. Our house is small. I decided on ESA because I've been to the one in Roseville, MI and Savannah, GA and was treated very well. Each time I have stayed in an ESA I've stayed roughly a month. This time in Sterling Heights it was no different. Christi took my reservation and met all the needs I asked for. I was able to get my girlfriend through a rehab program and get her walking again thanks to ESA! Christi, Thomas, Muriel, and Brittney were all very helpful in getting us what we needed. Yes, the elevator went out, but was only down for 6 hours and it was during the night. (I saw this in a negative review) The maintenance person, Tom, informed me of a leak in the rear of my vehicle. Very Helpful! The front desk does close at night, but there is ALWAYS someone there. All you have to do is call or knock on the window that closes off the area. There were only two pillows, yes. (I've seen this complaint in the reviews as well!) I know many people who have worked for hotels and I know the troubles of people stealing pillows, towels, and bedding. It's a fact of the business. I wasn't able to receive extra pillows, but there is a Wal-Mart across the street that is open 24 hours. They are as cheap as 5 bucks. There is a full kitchen and large bathroom there. The kitchen is stocked with a fridge, two burner stove, microwave, and all the utensils needed for cooking! There is a reason this is called Extended Stay America. It is for people to stay for extended periods. The rates are low and the environment is clean. While I was there, they did an annual a/c cleaning. I will always recommend this hotel! I can't say enough about the staff and the stay! I wish I could say more, but words aren't enough! Thank you, guys!!!!!
- Also Known As:
- Extended Stay Sterling Heights
- Sterling Heights Extended Stay
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