I stayed here on business for one night this week. I did not know they were completing renovations when I booked my stay. Upon arrival, I could see that the lobby area was under construction. The front desk associate told me that the rooms had already been completed so I was excited to see the new look. Unfortunately, eventhough they say they have renovated their rooms, the decor is still outdated and boring. I could not see much of a difference from when I had stayed here a couple of years ago. A huge negative is that the heating/cooling system has no thermostat so it is impossible to get the room to the desired temperature. The most dissappointing part of my stay was the bed. It was so uncomfortable which is not typical of Hampton or Hilton properties. Honestly, I travel all the time and I could not sleep at this hotel because I was so uncomfortable between the horrible bed and the heating/cooling system not having a thermostat controlled system. This was the worst night's sleep (lack of sleep) I have had in a while. Another problem was with the housekeeping, the bathroom floor tile was not cleaned properly. Another small detail was that the hotel did not acknowledge my HHonors Diamond status and they did not put the usual complimentary bottled water in my room. I had to go back down to the front desk to get this. I could have complained to the hotel and with their 100% satisfaction policy but I did not want to lose credit for my Hilton Honors stay or the points. I do not recommend staying at this hotel if you have the option of choosing the new Hampton Inn Chesterfield or even the one on 23 Mile Rd. in Utica. Both of those hotels will offer you a better nights sleep than this one.
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- Also Known As:
- Hampton Inn And Suites Sterling Heights
- Hampton Inn & Suites Sterling Heights Hotel Sterling Heights
- Hampton Inn Sterling Heights
- Sterling Heights Hampton Inn